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Thread: Kayako Whmcs

  1. #1
    Join Date
    Sep 2010
    Posts
    322

    Kayako Whmcs

    I was wondering if the integration between whmcs and kayako still works since their service is now ondemand , meaning it is hosted on their own servers.

    Thanks

  2. #2
    Join Date
    Feb 2010
    Posts
    44
    Personally I don't use this myself, from what I have seen alot of people swear by Kayako, and a few hosts use the two together with no issues.

    So I would gather that there are no issues.WHMCS by itself has a decent helpdesk facility, would that not meet your needs?

  3. #3
    Join Date
    Sep 2010
    Posts
    322
    Well I want to have a live chat solution that integrates with whmcs, and then the kayako ticket is just an added bonus which I want though. What I am trying to say here is that I want to integrate the ticket system with whmcs, not the live chat, however the main reason I am doing this is for the live chat.

  4. #4
    Join Date
    Feb 2010
    Posts
    44
    WHMCs have a chat module: http://www.whmcs.com/livechat.php

  5. #5
    Join Date
    Sep 2010
    Posts
    322
    Yes, but I want the kayako ticket system to integrate with whmcs. Before it was possible. I am wondering if it is possible now that they host it themselves.

  6. #6
    Join Date
    Mar 2011
    Location
    Dallas, Texas
    Posts
    355
    I don't think it's possible any more with the newest version (Fusion) or whatever it's called, i do know it's possible on the older versions and such.

    But I personally don't even like kayako no more with there new version, and being hosted on their own servers it kinda disappointed me and I transferred my service/licenses with them to another person.

    I went back with using a different system, and we designed our own in-house management for WHMCS; and using the default ticket base systems with our own in-house modules and settings for it.
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  7. #7
    Join Date
    Dec 2010
    Location
    USA
    Posts
    18
    I have head of many using both but I think WHMCS can do everything Kayako can do. I like that it integrates with the Live Help messenger.

  8. #8
    Join Date
    Jun 2003
    Location
    Sheffield, UK
    Posts
    684
    We've created our own loginshare for Kayako 4: http://docs.whmcs.com/Kayako
    It's not as comprehensive as the integration Kayako created for version 3.
    WHMCompleteSolution
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    www.whmcs.com

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