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  1. #1

    UK based hosting

    Can anyone recommend a UK based reseller host except EZPZ, Innohosting, Eleven2?

    Required - speed, uptime, live customer support - and a good one

    I need a basic plan, 30+ GB space and 100+ BW but plan to upgrade to a bigger plan later. Budget not important.

  2. #2
    Join Date
    Apr 2007
    Location
    United Kingdom
    Posts
    1,686
    Except EZPZ? :'(

    If you have an account with us and have a problem I'll be more than happy to help.
    EZPZ Hosting - Dependable and Affordable Web Hosting
    LiteSpeed SSD Powered cPanel Shared & Reseller Hosting | Budget VPS, Managed VPS and Dedicated
    Reseller Hosting Specialists | WHMCS-Based End User Support | Unlimited SSLs | UK and USA
    99.9% Uptime Guarantee | 24/7 Support | 30 Day Money Back Guarantee

  3. #3
    I already know you are awsome, I'm just checking out the alternatives

  4. #4
    Join Date
    Apr 2007
    Location
    United Kingdom
    Posts
    1,686
    Ah phew! I thought we'd done something wrong
    EZPZ Hosting - Dependable and Affordable Web Hosting
    LiteSpeed SSD Powered cPanel Shared & Reseller Hosting | Budget VPS, Managed VPS and Dedicated
    Reseller Hosting Specialists | WHMCS-Based End User Support | Unlimited SSLs | UK and USA
    99.9% Uptime Guarantee | 24/7 Support | 30 Day Money Back Guarantee

  5. #5
    EZPZHosting and InnoHosting don't offer 24/7/365 Technical Support, where as Eleven2 do!

  6. #6
    Join Date
    Apr 2007
    Location
    United Kingdom
    Posts
    1,686
    Quote Originally Posted by HostXNow View Post
    EZPZHosting and InnoHosting don't offer 24/7/365 Technical Support, where as Eleven2 do!
    Yes we do...
    EZPZ Hosting - Dependable and Affordable Web Hosting
    LiteSpeed SSD Powered cPanel Shared & Reseller Hosting | Budget VPS, Managed VPS and Dedicated
    Reseller Hosting Specialists | WHMCS-Based End User Support | Unlimited SSLs | UK and USA
    99.9% Uptime Guarantee | 24/7 Support | 30 Day Money Back Guarantee

  7. #7
    Join Date
    Mar 2009
    Location
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    Quote Originally Posted by Dan_EZPZ View Post
    Except EZPZ? :'(

    If you have an account with us and have a problem I'll be more than happy to help.
    I think he would like to compare among hosts before making the final decisions.

    Cheer up Dan! hehe

  8. #8
    Quote Originally Posted by Dan_EZPZ View Post
    Yes we do...
    Everything time I checked Live Chat was never on? You have also removed the Live Chat link from your homepage?

  9. #9
    Join Date
    Apr 2007
    Location
    United Kingdom
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    1,686
    Quote Originally Posted by HostXNow View Post
    Everything time I checked Live Chat was never on? You have also removed the Live Chat link from your homepage?
    You didn't mention live chat

    It's online most of the time, we use Olark so it's only shown on the site when we're on. It's not 24/7 but when ticket response times are just a couple of minutes 24/7 it's not a huge problem.
    EZPZ Hosting - Dependable and Affordable Web Hosting
    LiteSpeed SSD Powered cPanel Shared & Reseller Hosting | Budget VPS, Managed VPS and Dedicated
    Reseller Hosting Specialists | WHMCS-Based End User Support | Unlimited SSLs | UK and USA
    99.9% Uptime Guarantee | 24/7 Support | 30 Day Money Back Guarantee

  10. #10
    Quote Originally Posted by Dan_EZPZ View Post
    You didn't mention live chat

    It's online most of the time, we use Olark so it's only shown on the site when we're on. It's not 24/7 but when ticket response times are just a couple of minutes 24/7 it's not a huge problem.
    Oops... I should have put EZPZHosting and InnoHosting don't offer 24/7/365 Technical Support via Live Chat, where as Eleven2 do!

    OP did put "live customer support" as a requirement.

  11. #11
    Live chat is preferable, but not required 24/7. If ticket responses are fast, it doesnt really matter that much.

    Ok now, how about some suggestions?

  12. #12
    Join Date
    Sep 2003
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    3,854
    Quote Originally Posted by HostXNow View Post
    EZPZHosting and InnoHosting don't offer 24/7/365 Technical Support, where as Eleven2 do!
    Quote Originally Posted by HostXNow View Post
    Oops... I should have put EZPZHosting and InnoHosting don't offer 24/7/365 Technical Support via Live Chat, where as Eleven2 do!

    OP did put "live customer support" as a requirement.
    I'm sorry, but you're very wrong. InnoHosting provides 24x7x365 technical support via live chat, telephone (toll free) and ticket/email.
    InnoHosting, Performance Web Hosting || US: 1-888-522-INNO UK: 0800 612 8075
    Web Hosting - Virtual Servers - Managed Servers - Application Hosting
    Reseller Hosting with WHMCS & Preloaded KB | SSL | activGuard | End User Support
    LiteSpeed / CloudLinux / Idera Backups / True 24x7 Support / 10+ Years in Business

  13. #13
    Quote Originally Posted by IH-Rameen View Post
    I'm sorry, but you're very wrong. InnoHosting provides 24x7x365 technical support via live chat, telephone (toll free) and ticket/email.
    Actually I've found your Live Chat to be down quite a few times. But you offer phone support where as other providers don't. So it's all good.

  14. #14
    Join Date
    Sep 2003
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    3,854
    Quote Originally Posted by HostXNow View Post
    Actually I've found your Live Chat to be down quite a few times. But you offer phone support where as other providers don't. So it's all good.
    I check our live chat reports at the end of every day, it hasn't been down.

    Just by visiting someones website a few random times doesn't really make you qualified to be making such bold points about them, especially in a negative light to only just flash your sig. You've spread incorrect information about two companies now already on this thread..
    InnoHosting, Performance Web Hosting || US: 1-888-522-INNO UK: 0800 612 8075
    Web Hosting - Virtual Servers - Managed Servers - Application Hosting
    Reseller Hosting with WHMCS & Preloaded KB | SSL | activGuard | End User Support
    LiteSpeed / CloudLinux / Idera Backups / True 24x7 Support / 10+ Years in Business

  15. #15
    Quote Originally Posted by IH-Rameen View Post
    I check our live chat reports at the end of every day, it hasn't been down.
    Well that's strange, because I've definitely seen it down in the past. I'm talking months ago here though... when I was considering getting a USA reseller account with you.

  16. #16
    Quote Originally Posted by IH-Rameen View Post
    I check our live chat reports at the end of every day, it hasn't been down.

    Just by visiting someones website a few random times doesn't really make you qualified to be making such bold points about them, especially in a negative light to only just flash your sig. You've spread incorrect information about two companies now already on this thread..
    You got it all wrong. Read my previous post.

    Edit: if I saw your Live Chat was down I have the right to say I seen it down. What's with the attitude?

  17. #17
    Join Date
    Sep 2003
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    3,854
    Quote Originally Posted by HostXNow View Post
    You got it all wrong. Read my previous post.

    Edit: if I saw your Live Chat was down I have the right to say I seen it down. What's with the attitude?
    There isn't really much there to get wrong

    There is a good difference between providing accurate information and lying outright about your competitors just to flash your signature.
    InnoHosting, Performance Web Hosting || US: 1-888-522-INNO UK: 0800 612 8075
    Web Hosting - Virtual Servers - Managed Servers - Application Hosting
    Reseller Hosting with WHMCS & Preloaded KB | SSL | activGuard | End User Support
    LiteSpeed / CloudLinux / Idera Backups / True 24x7 Support / 10+ Years in Business

  18. #18
    Quote Originally Posted by IH-Rameen View Post
    There isn't really much there to get wrong

    There is a good difference between providing accurate information and lying outright about your competitors just to flash your signature.
    Please stop with the flashing signature nonsense. It's really childish LOL. I'm just passing time. Ok?

    I agree with you though Rameen, I suppose I shouldn't have said you don't offer Live Chat from only seeing it down a few times. Apologies. I didn't get info wrong about EZPZHosting though. Anyway, I'll know to check contact page in future. Awaits infraction. Grrr.

    Back to the subject. eUKhost offer TRUE 24/7/365 Live Chat support.

  19. #19
    Join Date
    Jan 2010
    Location
    Bulgaria
    Posts
    33
    Hi

    Have you checked HostNine. Once upon a time I was with them, but I've moved to dedicated server. Just saw that they have changed their website.

  20. #20
    Quote Originally Posted by Dan_EZPZ View Post
    You didn't mention live chat
    It's online most of the time, we use Olark so it's only shown on the site when we're on. It's not 24/7 but when ticket response times are just a couple of minutes 24/7 it's not a huge problem.
    Dan, I respect EZPZHosting and may use it myself, but I have to agree with HostXNow's assessment, I have been to your site no less that 17 times on different days this week hoping to catch your live chat online and I have never once seen it online. It would be almost better to completely remove it as I had read your message saying you do have it, and it is better to know it doesen't exisist then to try to keep coming back to never see it.
    Last edited by DeluxeHost; 04-08-2011 at 04:23 PM.

  21. #21
    Join Date
    Apr 2007
    Location
    United Kingdom
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    1,686
    I agree it's not online as much as I'd like it to be but it is used - now that we've started using Olark in the last week and moved away from the broken WHMCS chat it'll be online much more than previously.
    EZPZ Hosting - Dependable and Affordable Web Hosting
    LiteSpeed SSD Powered cPanel Shared & Reseller Hosting | Budget VPS, Managed VPS and Dedicated
    Reseller Hosting Specialists | WHMCS-Based End User Support | Unlimited SSLs | UK and USA
    99.9% Uptime Guarantee | 24/7 Support | 30 Day Money Back Guarantee

  22. #22
    Quote Originally Posted by Dan_EZPZ View Post
    I agree it's not online as much as I'd like it to be but it is used - now that we've started using Olark in the last week and moved away from the broken WHMCS chat it'll be online much more than previously.
    Good to hear, I'll keep watching for it then as I have just one more question before I buy one of your accounts. Maybe I will send you my last question by private message.

    By the way, let me compliment you on your response time on tickets, always very fast

  23. #23
    Quote Originally Posted by Dan_EZPZ View Post
    It'll be online much more than previously.
    UPDATE: Based on this promise, I joined your family today Dan and purchased your "Professional" reseller. I'll hold you to your promise and be checking back to see that you get your chat support online more often and update this post with what I find (online chat support is extremely important to me )
    Thanks
    Last edited by DeluxeHost; 04-09-2011 at 05:50 PM.

  24. #24
    Join Date
    May 2005
    Location
    Uk, Norwich
    Posts
    480
    Incase, as yet you haven't chosen a supplier, have a look at qualityservers.co.uk, I registered for an account using a coupon code in the reseller hosting offers section. I have spoken to Todd at support quite a bit to get accounts transferred and resolve issues, overall they are very professional and friendly, with a fast account setup.
    redihot.com | low cost quality hosting
    Looking for a web hosting solution? Gain complete satisfaction today.
    With our 99.95% Uptime Guarantee, 24/7 Monitoring, Friendly Support, Cpanel/Fantastico, Domains and much more, why wait?

  25. #25
    Join Date
    Oct 2003
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    UK
    Posts
    3,375
    To the OP,

    This threads got a but lost, are you still looking for a new supplier??
    Cyber Host Pro Ltd - over 10 years in the UK hosting industry.
    Website Hosting | Reseller Hosting | Cloud VPS Servers | Dedicated Servers
    ★ WhiteLabel OnAPP Cloud VPS Reseller Program, Failover, 10Gbit SFP+ Dual SAN storage with Cpanel, Plesk & Windows server.
    www.cyberhostpro.com - UK Call Centre + 24x7 Online Chat

  26. #26
    Quote Originally Posted by CyberHostPro View Post
    are you still looking for a new supplier??
    I don't think OP is looking for new supplier now as he purchased an account with EZPZ in the end ...

    Quote Originally Posted by DeluxeHost View Post
    UPDATE: Based on this promise, I joined your family today Dan and purchased your "Professional" reseller

  27. #27
    Yes, I have settled with EZPZ just today. How do you know that?

  28. #28
    Quote Originally Posted by dejangex View Post
    Yes, I have settled with EZPZ just today. How do you know that?
    HostXNow is psychic

    I had posted earlier in this thread that I had settled with EZPZ, and HostXNow was confusing me with you the OP, LOL.

    Welcome to the EZPZ family!

  29. #29
    Ah, I see. Thanks

  30. #30
    *Grabs a cuppa coffee

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