Unable to get the cPanel theme. Please check the the reseller... Error
I need help on setting up whmphp. I recently got master reseller hosting with whmphp. I setup automatic setup using the moudule they provide via whmphp. I setup everthing and everything was working fine, not till this week where the setup has an error. When my clients order, it whmcs would send me an email, WHMCS Automatic Setup Failed
An order has received its first payment but the automatic provisioning has failed and requires you to manually check & resolve.
Client ID: *
Service ID: **
Error: Unable to get the cPanel theme. Please check the the reseller owns his main account
The plugin was working fine, i contacted my hosting provider, they told me this,
This would not be related to cPanel itself, but rather WHMCS. If you are able to create it within whm/whmphp directly, then there is an issue with the API call and it not functioning properly.
Sometimes if there is a timeout from our server to the server you host whmcs on, then it will report strange errors. Unfortunately there is no way around this - we simply host whmcs on the same network as our servers, so it's a direct line and there is never any time outs.
Can anyone help me in this? Thanks in advance.
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