Results 1 to 5 of 5
  1. #1
    Join Date
    Jan 2010
    Location
    United Kingdom
    Posts
    160

    Unhappy uk2.net 20 months review

    We have been a customer of uk2.net for 20 months. After we solved a recent server issue, we think it's necessary to post a review.

    First, please let us say "Thank you" to uk2.net. We started our hosting business by being their reseller. At the first three months everything was well(or we should say perfect), we successfully got many customers.

    Then issues occurred one by one as their server was overloaded. MySQL was unstable. The server even totally crashed more than twice.
    The Christmas holiday in 2009 is the worst we have had. More than half of our customers php scripts couldn't run well suddenly. We submitted many tickets but they told us there was no issue with the server, they though it was caused by our customers' wrong coded scripts. But they were using different scripts! No modifications!

    After a few days, they even found their server was hacked.

    We finally decided to upgrade to a dedicated server. But it was in Christmas holiday, no sales staff available. We had to wait. Fortunately, only a few customers left us and the others said they liked our support and were willing to wait for a few more days.

    We got a dedicated server from uk2.net at Jan 15, 2010. They told us the server was new. At most of time the server is running well. UK2 also has a good network performance.
    But we are still not satisfied with them because:
    * The server crashed three times because of disk hardware failures.
    * Last year we couldn't access the server for a long time twice. The first time was because they made a mistake when doing network maintenance. We hadn't gotten any notice about that maintenance. The second was caused by an issue of the switch.
    * One of my ips was stolen by another server, one of my ips was pointed to another server because of their mistake.

    None of the issues the server has had were caused by ourselves. Luckily, there was only a few issues occurred.

    Their staffs are always kindly but not much helpful sometimes. They can respond in a few minutes but mostly they respond after a few hours(6 hours sometimes!).

    We've decided not to add any more servers at uk2.net.


    UK2.NET network performance: ★★★★★
    UK2.NET price: ★★★★☆
    UK2.NET hosting service: ★★☆☆☆
    UK2.NET dedicated server service: ★★★☆☆
    UK2.NET support: ★★★☆☆
    Hong Kong Servers, Hong Kong Colocation
    Asia Optimized Routing and China Direct Connect
    kane [@] serverrun.com

  2. #2
    Join Date
    Aug 2000
    Location
    Phoenix, Arizona
    Posts
    558
    Thank you for your detailed review.

    Good luck!

  3. #3
    Join Date
    Oct 2003
    Location
    UK
    Posts
    3,375
    Hi

    Sorry to hear about your problems! Possibly they use cheap hardware to keep prices down.

    You say your not adding more servers with them... what about your current ones? are you staying with them? i was curious to know if you've moved or staying with them after all the problems you've had?
    Cyber Host Pro Ltd - over 10 years in the UK hosting industry.
    Website Hosting | Reseller Hosting | Cloud VPS Servers | Dedicated Servers
    ★ WhiteLabel OnAPP Cloud VPS Reseller Program, Failover, 10Gbit SFP+ Dual SAN storage with Cpanel, Plesk & Windows server.
    www.cyberhostpro.com - UK Call Centre + 24x7 Online Chat

  4. #4
    Join Date
    Jan 2010
    Location
    United Kingdom
    Posts
    160
    Quote Originally Posted by CyberHostPro View Post
    Hi

    Sorry to hear about your problems! Possibly they use cheap hardware to keep prices down.

    You say your not adding more servers with them... what about your current ones? are you staying with them? i was curious to know if you've moved or staying with them after all the problems you've had?
    Yes, we are staying with them as there are too many data.
    Not sure which provider in uk is better, once we have our tests done, we'll move to another provider.
    Hong Kong Servers, Hong Kong Colocation
    Asia Optimized Routing and China Direct Connect
    kane [@] serverrun.com

  5. #5
    Join Date
    Aug 2007
    Posts
    6,882
    Thanks for sharing your thoughts in a detailed manner. Sorry to hear that there were issues with them here and there. Did you try to inform these troubles to their management ?

Similar Threads

  1. uk2.net review
    By speedy_lifestyles in forum VPS Hosting
    Replies: 10
    Last Post: 09-03-2010, 06:33 PM
  2. Any UK2.NET Review?
    By mrm2005 in forum Web Hosting
    Replies: 8
    Last Post: 02-15-2010, 05:20 PM
  3. uk2.net review?
    By Samuel S in forum Web Hosting
    Replies: 19
    Last Post: 06-09-2009, 03:23 PM
  4. UK2.net Review [3 Months]
    By Red_wolf6 in forum Reseller Hosting
    Replies: 11
    Last Post: 11-29-2008, 04:27 PM
  5. [review]UK2.net - 2 weeks
    By Red_wolf6 in forum Reseller Hosting
    Replies: 5
    Last Post: 09-12-2008, 12:11 PM

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •