I have purchased phpprobid & phpproads and order a custom design. Now they gave me username and password to login and download the products files and license codes. The guy's name which I was talking with is (Kevin). Everything is going fine except the custom design. They told me it will be done by no more than TUE 29.March.2011. I still not getting anything tell now. The comunications (by e-mail) has stopped from their side since the due date. I tried to contact them but no one has responded yet. I created alternative e-mail and I get respond from other guy (Patrik) but when I told him my problem he also stopped responding since.
Looks like they have a habit of ignoring their customers - google 'php probid reviews' and see also what other people are saying, don't just take my word for it. My advice is to try and get a chargeback through your bank. Php Probid claims of 'free lifetime support' and a 'two-working hour response time' to customer queries is untrue. I think it's a sales pitch with no substance and what they are doing is illegal and you could also make a complaint to the Advertising Standards Authority for false advertising on their website. There is more reliable auction software out there, just do some research first. Or you could just be patient and wait indefinitely for them to respond to you - if you're lucky.
Yes, I am a casualty of PHPPROBID.. The presales experience is super.. but after you hand over $$ the support stops.
Website loaded and working, ordered logo and custom skin and the emails stopped and they are 3 weeks overdue. Over 10 emails, 1 reply.
Seriously people, you need to avoid PHPPROBID.. And while I am here, also avoid AJ Auction Software (indians and do understnad basic requests - and the software is full of bugs - that is another story).
If you are here researching PHPPROBID, take it from someone who just lost $1000 with them.. Do not sign up.
While I posted the above.. Here is another software company to avoid.. These people have trouble understanding basic english, basic changes and requests require screen shots and a long detailed description and they still mess it up..
The specs indicate Windows Server, no this cannot run on Windows Server. 3 installs later from Ubuntu, Windows and finally Apache we started to work.. But hold on, why do so many basic features not work?.. Email after email, promised dates of completion, 4 months later 50+hours of my time I have given up.. They do not understand english and cannot write software..
Avoid these people! AJ Auction software is not worth it!.
Again, very good presales support but software is full of bugs.