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  1. #1

    VolumeDrive | Seeking feedbacks about VolumeDrive Support Quality.

    Hi everybody, or whoever reads this.

    I've been wondering if those who have dedicated servers at VolumeDrive would mind sharing their experience with their Support department and its response time?

    I know they had a huge sale last month, and that it's difficult to contact them and get information. I tried myself 10 days ago, without any success. Okay, I understand they are busy, but I think this is a bit of a negative point. Still, I am pretty good-natured, so I assume they are trying their best to fullfil requests.

    However, that aside, I wanted to know how it comes to contacting their support. I understood this is exclusively by email. Are you experiencing the same difficulties as contacting their "info" department? Are they responding quickly, and in an appropriate manner? How about requesting a reboot? Or letting them check for a stuck server?

    Thank you!

  2. #2
    Join Date
    Dec 2010
    Location
    surabaya, indonesia
    Posts
    135

  3. #3
    If you are having any issues contacting us, please feel free to resend any inquiries you might have and someone will get back to you shortly. We've been dealing with a large influx of inquiries.
    Fast SSD Dedicated Servers || 24/7 365 Support || Money-Back Guarantee
    Dedicated Servers || Colocation || IP Transit
    Need to get in touch? Drop us an email at info[at]quadix.co

  4. #4
    Join Date
    Sep 2009
    Location
    Lancs, UK
    Posts
    2,152
    Just resent mine OnApp are still waiting.

    @VolumeDrive clear your PM's out
    Last edited by Matthew_B; 04-03-2011 at 10:08 AM.
    HeroBill - On-premises Enterprise billing software for hosting providers
    █ UK Based, 24/7 Support Phone Support, Migration Services, Inventory Management, etc...
    https://herobill.com

  5. #5
    Good morning VolumeDrive, and thank you for your message.

    Quote Originally Posted by volumedrive View Post
    If you are having any issues contacting us, please feel free to resend any inquiries you might have and someone will get back to you shortly. We've been dealing with a large influx of inquiries.
    I just re-sent my inquiries. I used my email urbanlegend@... to help you to identify it more easily.

    Thank you for your kind attention.

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