My gosh. Looks like a dead company to me. They can't even be bothered to check their forum that apparently has let spammers fill it completely. Thanks for sharing, I hope you get a refund, although it doesn't look likely to me.
They have their own "concern department" I guess that department really dropped the ball in this situation. I would advise to run and stop wasting your time. If they haven't resolved a problem in 3 months, its not happening.
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