I received this error when trying to enter the site builder to edit my website (in wysiwyg mode) and lodged a support ticket.
The encoded file /var/cpanel/rvglobalsoft/rvsitebuilder/www/ionctestlicense.php requires a license file.
The license file /var/cpanel/rvglobalsoft/rvsitebuilder/rvsitebuilder.lic has expired. in Unknown on line 0
I have had limited response, sometimes hours later after I've have asked a question. It is now 72 hours since I lodged the support ticket and the problem is still unresolved.
How long could I reasonably expect it to take to resolve an issue such as this?