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  1. #1

    Hostgator modify my .htaccess

    I got email from hostgator.
    they modify my htaccess and say:This is a notification to inform you that we were forced to modify your .htaccess file in order to preserve server stability.
    Code:
    deny from 114.24.150.4
    what's this IP address.?
    Hacker?
    search robots?
    #My Blog is on hostgator shared baby plan.
    5K visitor per day.
    #Disable awstats, webalizer for saving CPU usage.

  2. #2
    Join Date
    Jan 2011
    Location
    Varna, Bulgaria
    Posts
    1,276
    Probably someone has tried flooding/DoSing your server from this IP. A robot (as in search engine) would not have caused any noticable load, to justify blocking it.

  3. #3
    Hostgator seems is pretty good.
    they can help customer prevent, avoid bad ip.
    #My Blog is on hostgator shared baby plan.
    5K visitor per day.
    #Disable awstats, webalizer for saving CPU usage.

  4. #4
    Join Date
    Sep 2010
    Posts
    197
    http://whois.domaintools.com/114.24.150.4

    IP Location: Taiwan Taipei Chunghwa Telecom Data Communication Business Group

    Probably someone flooding your site. Good pro-active support from hostgator

  5. #5
    Join Date
    Apr 2010
    Location
    London
    Posts
    167
    If this is a shared hosting environment, usually IP's are blocked at firewall level - bit concerning they actually accessed your account without consent.
    Regards,
    Peter
    UK Web Hosting - Professional & Reliable Managed Hosting and OpenVZ VPS Hosting!

  6. #6
    Join Date
    Oct 2010
    Posts
    1,785
    Consent can take time that brings the server to its knees.

  7. #7
    Join Date
    Nov 2008
    Location
    Florida, U.S
    Posts
    1,738
    Quote Originally Posted by LawsHosting View Post
    If this is a shared hosting environment, usually IP's are blocked at firewall level - bit concerning they actually accessed your account without consent.
    What's so concerning about it? They can do whatever they want on their servers. I would much rather have a provider that would take initiative and prevent something bad from happening, than wait until the server is crashed to do something about it. I give props to HostGator for looking out for their client and everyone else on the server.
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  8. #8
    Join Date
    Jan 2002
    Location
    Colombia, South America
    Posts
    527

    Thumbs up Kudos to HostGator - well done

    Kudos to HostGator sys admins for being pro active and taking care of this issue, before the client even knew about it. Well dome HostGator!

  9. #9
    Join Date
    Aug 2003
    Location
    East Coast
    Posts
    2,082
    I agree that there is nothing wrong with this. They could have simply suspended his account but instead they blocked access to his site by the ip that was causing an issue.

    There might not be cause to blacklist that ip from the entire datacenter but a sloppy script combined with excessive requests by a particular IP might cause load issues.

  10. #10
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    9,072
    Quote Originally Posted by LawsHosting View Post
    If this is a shared hosting environment, usually IP's are blocked at firewall level - bit concerning they actually accessed your account without consent.
    I completely disagree. If a particular IP range is causing a problem with specific sites, it's better to block them at the user level (.htaccess) than at the global level. Random (mostly unknown) search engines are usually the biggest culprit here, some sites handle them better than others. As for accessing an account without consent, the alternatives would be:

    1. Suspend their entire account for causing too much of a load and let them sort it out however many hours it takes them to read their email, if they read it at all.

    2. Leave everything as is and let the user make the change. After a few days of them not reading your email and dozens of users complaining about the high load on your shared server, end up making the change yourself.

    Sometimes you have to take matters into your own hands and any responsible user would understand that.
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  11. #11
    +1 to Host Gator, they take serious their customers Next time ask them about their actions.
    StableHost.com - Home to over 23,000 websites.
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  12. #12
    Join Date
    Aug 2001
    Posts
    4,028
    Quote Originally Posted by adulu View Post
    what's this IP address.? Hacker? search robots?
    Open a ticket and ask. I'm sure they'd be more than willing to let you know.

    Quote Originally Posted by LawsHosting View Post
    If this is a shared hosting environment, usually IP's are blocked at firewall level - bit concerning they actually accessed your account without consent.
    I can see where you're coming from on this one but I also think it's pretty awesome HostGator was proactive the way they were. As a client, I'd have NO problem with my hosting company acting in this manner. It's too bad more aren't as on top of things.

  13. #13
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    19,178
    Quote Originally Posted by LawsHosting View Post
    If this is a shared hosting environment, usually IP's are blocked at firewall level - bit concerning they actually accessed your account without consent.
    The only "access" required would be:
    Code:
    echo "deny from 114.24.150.4" >> /home/theaccount/public_html/.htaccess
    They wouldn't even have to "log in" to your account or "view" any of your files to make this change, not that it would matter much anyhow. If you really don't want your provider to have access to your account, you shouldn't be hosting in a shared environment.
    Michael Denney - MDDHosting.com - Proudly hosting more than 37,800 websites since 2007.
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  14. #14
    That IP looks like a VPN or proxy. Probably just a minor DoS attack.

  15. #15
    Join Date
    Feb 2006
    Location
    India
    Posts
    858
    Could be someone trying to scrape your website, the better hosts make changes proactively.

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