I have Seagate Constellation ST32000444SS drives connected to 3ware 9690SA host controller on my colocated servers. The drives are having performance issues. After consulting with LSI and Seagate, they recommended updating the drives' firmware. Seagate sent me the new firmware and seatool (st) to perform that update. However, when I run st, it refuses to update the drives with the following error:
"Downloading is only supported on Seagate drives"
So obviously st is not recognizing the installed drive as Seagate. When I list the drives with "st -l", I get:
/dev/sg0 AMCC 9690SA-4I DISK
/dev/sg1 AMCC 9690SA-4I DISK
So, the drives are listed as AMCC/9790SA-4I devices, not Seagate drives.
I asked my colocation company to see if they can update the drives on other systems, but they couldn't figure out how to do it either. Seagate didn't offer further help with the update.
Any suggestion on how I can go about this update?