We need more information to help. Can you please be more specific? How is the network setup? You can't ping the VM from the host? The user can't ping the VM from his house? Can you ping the gateway from the VM? etc. Please provide more information.
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i buy dedicate server , and install vmware esxi ,
i can ping dedicate ip server but when add vps in the vmware client i cant pinagble and so that there aren't internet on this vps !
i can ping gatway .