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  1. #1
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    BuyVM and me again ...

    I'm with them from 03/04/2011 and i have 512ram vps from them. Also i have same vps from directspace. First ticket (date 03/06/2011) is about slow connection, slow execution commands on ssh, slow page load. They resolve problem. But problem is back again after few days... I have same spec vps with directadmin and realy i don't have this problem there...

    So i have wait until now but things are worse. Lets say i have kloxo panel installed on buyvm and on directspace vps, and on buyvm page load is about 30-60 sec and on directspace about 2-5 sec.

    Secound is ftp upload...With buyvm i can upload onli 20-30kb/s with directspace much more...

    Third is execution of ssh command...Realy slow...Any command need about 20-60 secound to execute on buyvm...

    Next is I/O test...
    dd if=/dev/zero of=/tmp/output.img bs=8k count=256k
    262144+0 records in
    262144+0 records out
    2147483648 bytes (2.1 GB) copied, 183.827 seconds, 11.7 MB/s

    So once again i open ticket about problem and get answer from Antony

    Should be better now.
    ---
    Anthony, Frantech Support

    So again after that I/O test:

    dd if=/dev/zero of=/tmp/output.img bs=8k count=256k
    262144+0 records in
    262144+0 records out
    2147483648 bytes (2.1 GB) copied, 157.163 seconds, 13.7 MB/s

    Ok its bether for 2mb/s ... But page load, ftp upload execution of any ssh command are worse than ever... I have few vps with other providers with similar specifications, but compared to them, services is poor. Something is wrong here, and i realy can't listen how problem is my connection, or how nood don't have problem...So i bring this into public maybe then they will do something about this problem...

  2. #2
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    I am asking this because I do not know where their data centers are located. Where is buyvm's data center and where is directspace's data center? Are they close, in different locations?

    If they are far apart, or maybe in different countries than that could explain this, but that is a lot of time to execute an SSH command. What is buyvm saying?

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  3. #3
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    you can see what Antony answer on my support ticket...That is all...

    Directspace have datacenter in Portland, and Buyvm in Victoria i think, and i'm from Europe...When i ping directspace and buyvm ip i got from both same, about 200ms

  4. #4
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    BuyVM is in Fremont, CA. They're both on the west coast.

  5. #5
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    Like i say i think...Thx for information, it's not big deal coz i don't use vps for game servers so 200ms is ok. I have other problems with buyvm and they are slow page load, slow ssh command execution, slow ftp, slow disc, everything is slow compared to other VPS what i have...So there must be some problem...

  6. #6
    are you test speed from ssh?
    download file etc?

  7. #7
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    yeap here:

    wget http://cachefly.cachefly.net/100mb.test -O /dev/null
    --2011-03-24 14:47:27-- http://cachefly.cachefly.net/100mb.test
    Resolving cachefly.cachefly.net... 205.234.175.175
    Connecting to cachefly.cachefly.net|205.234.175.175|:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 104857600 (100M) [application/octet-stream]
    Saving to: `/dev/null'
    100%[======================================>] 104,857,600 22.7M/s in 4.3s
    2011-03-24 14:47:31 (23.2 MB/s) - `/dev/null' saved [104857600/104857600]

  8. #8
    Quote Originally Posted by DracH View Post
    yeap here:

    wget http://cachefly.cachefly.net/100mb.test -O /dev/null
    --2011-03-24 14:47:27-- http://cachefly.cachefly.net/100mb.test
    Resolving cachefly.cachefly.net... 205.234.175.175
    Connecting to cachefly.cachefly.net|205.234.175.175|:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 104857600 (100M) [application/octet-stream]
    Saving to: `/dev/null'
    100%[======================================>] 104,857,600 22.7M/s in 4.3s
    2011-03-24 14:47:31 (23.2 MB/s) - `/dev/null' saved [104857600/104857600]
    well,good speed, can provide us tracert ?

  9. #9
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    Here is tracert:

    1 <1 ms <1 ms <1 ms localhost127.0.0.1 [192.168.1.153]
    2 <1 ms <1 ms <1 ms discus.home [192.168.1.1]
    3 24 ms 22 ms 21 ms 178-223-16-1.dynamic.isp.telekom.rs [178.223.16.
    1]
    4 20 ms 19 ms 20 ms 212.200.15.149
    5 45 ms 44 ms 44 ms 212.200.6.186
    6 44 ms 45 ms 44 ms 212.200.5.93
    7 44 ms 44 ms 44 ms 212.200.5.49
    8 70 ms 68 ms 68 ms 20gigabitethernet4-3.core1.fra1.he.net [80.81.19
    2.172]
    9 80 ms 80 ms 80 ms 10gigabitethernet1-4.core1.ams1.he.net [72.52.92
    .94]
    10 92 ms 81 ms 90 ms 10gigabitethernet1-4.core1.lon1.he.net [72.52.92
    .81]
    11 146 ms 148 ms 147 ms 10gigabitethernet7-4.core1.nyc4.he.net [72.52.92
    .77]
    12 231 ms 202 ms 162 ms 10gigabitethernet2-3.core1.ash1.he.net [72.52.92
    .86]
    13 235 ms 241 ms 237 ms 10gigabitethernet1-4.core1.pao1.he.net [72.52.92
    .29]
    14 233 ms 234 ms 232 ms 10gigabitethernet1-2.core1.fmt1.he.net [66.160.1
    58.241]
    15 206 ms 206 ms 206 ms 64.71.165.146
    16 205 ms 202 ms 204 ms 64.71.165.146
    17 205 ms 206 ms 208 ms node07.buyvm.net [205.185.112.107]
    18 232 ms 234 ms 239 ms bnc.ultra-host.info [205.185.122.133]

  10. #10
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    I have heard there doing migrations and such to update there systems and some users are having issues with loading times, and slow usage times and should be fixed shortly,

    If your a BuyVM Customer it says for support you should connect to there IRC which you can do by going to www.buyvm.net and clicking on Chat link in there header nav menu.

    Francisco should get this cleared up, I do understand a few people are having a problem and you should give them the time to check it out or jump on there IRC with a IRC client or there web-client which they have active convo's there to provide assistance and to inform you what's going on.

    I do know Francisco seems to be aware of, and is working to make sure customers don't have this problem very soon.


    Keep us posted!


    -Shane
    FusionNET Solutions
    OpenVZ & XEN VPS available in US & UK.
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  11. #11
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    ok nice but i need to know how more time they need? I'm with them from 03/04/2011 today is 03/24/2001 its 20 days. Its 20 days spend for nothing?.20 days of lost time and nerves. So i need to ask for what i pay for? For something what i need to wait who know how much long? Why you sell something if you can't give that? I'm realy tired of chase of technical support, on irc ticket system and here... What i need and what i want is normal stable vps to work with, not this realy...

    And download speed now is:

    wget http://cachefly.cachefly.net/100mb.test -O /dev/null
    --2011-03-24 15:37:57-- http://cachefly.cachefly.net/100mb.test
    Resolving cachefly.cachefly.net... 205.234.175.175
    Connecting to cachefly.cachefly.net|205.234.175.175|:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 104857600 (100M) [application/octet-stream]
    Saving to: `/dev/null'

    100%[======================================>] 104,857,600 13.0M/s in 13s

    2011-03-24 15:38:10 (7.65 MB/s) - `/dev/null' saved [104857600/104857600]

    7.65MB/s ? LOL my home speed is bether then this
    Last edited by DracH; 03-24-2011 at 11:40 AM.

  12. #12
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    After four hours I finally got the answer to my support ticket from Antony and he said onli this:

    dd if=/dev/zero of=test bs=32k count=16k conv=fdatasync
    16384+0 records in
    16384+0 records out
    536870912 bytes (537 MB) copied, 11.2272 seconds, 47.8 MB/s

    i realy dont know on what vps or where he can get this!!! Coz always when i run test i get something like this

    dd if=/dev/zero of=/tmp/output.img bs=8k count=256k
    262144+0 records in
    262144+0 records out
    2147483648 bytes (2.1 GB) copied, 92.1072 seconds, 23.3 MB/s

    or like this:

    dd if=/dev/zero of=/tmp/output.img bs=8k count=256k
    262144+0 records in
    262144+0 records out
    2147483648 bytes (2.1 GB) copied, 137.392 seconds, 15.6 MB/s

    Download speed now is about 40-45mb/s and that is realy ok for me...But still no one answer me why is execution of any command on ssh slow and i need sometime to wait 30-60sec and why is page load so slow...

    Like i say have same vps wit directspace same kloxo panel same sites, there i don't have any problem, on buyvm only what i have is problem...

    So now im realy thinking to go with another provider, coz with buyvm i will only lose my time, money and nerves...

  13. #13
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    Quote Originally Posted by DracH View Post
    7.65MB/s ? LOL my home speed is bether then this
    That's roughly 61 Mbps. Your home connection is faster than 61 Mbps? Doubt it, and even if it was, that's much higher than the majority of ISPs out there. There's nothing to complain about there.

    Quote Originally Posted by DracH View Post
    i realy dont know on what vps or where he can get this!!! Coz always when i run test i get something like this
    Do you see a difference between the command Anthony ran vs. the one you ran?

  14. #14
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    yeap i see what Anthony ran and i see what i ran. And with that command what he ran i can't get that speed...Only something like this:

    in best case:

    dd if=/dev/zero of=test bs=32k count=16k conv=fdatasync
    16384+0 records in
    16384+0 records out
    536870912 bytes (537 MB) copied, 19.0139 seconds, 28.2 MB/s

    and something like this:

    dd if=/dev/zero of=test bs=32k count=16k conv=fdatasync
    16384+0 records in
    16384+0 records out
    536870912 bytes (537 MB) copied, 37.2377 seconds, 14.4 MB/s

    so maybe i am idiot but i'm not stupid...And about slow page load, slow executon of any ssh command, slow ftp uload no one speak...

    Like i say i have vps with directspace for 4$ 1x 2.8Ghz 512MB 20GB 1TB Monthly...In comparation this 2 directspace win 100000%

  15. #15
    Concerning IO what do you expect for $5 a month a whole computer @ 60MB/s? If there isn't much iowait you have nothing to worry about even if dd returns something low like 3MB/s. The whole idea of benchmarking based on sequential or even random IO is stupid as it in no way will test actual throughput without taking other values into consideration (such as iowait, cache, etc)

  16. #16
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    Hi DracH,

    As I've stated in a few other threads as well as I *think* in a PM with you, we're actively going through all of our nodes to correct the IO issues. It isn't an issue of abusive users or anything like that, it's simply hardware problems.

    What node(s) are you on? We've currently finished the upgrades to nodes 04, 10 & 11 and everyone has been very pleased with the corrections (everyone is able to pull around 150MB/sec+ to the disk now). If the IO speeds are affecting you we can group you into this batch of cleanups? We're currently doing nodes 05, 08 & 18 right now. We hope to complete around 3 nodes a day and have our entire fleet spiffed out and performing like a boss by the end of the month. It takes a lot of work to complete all of the work so it does take time.

    Let me know,

    Francisco
    BuyVM - OpenVZ & KVM Based VPS Servers - Chat with us
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  17. #17
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    Just talked to aldryic and you have a 512MB plan it looks like so I've asked him to do a head count on node04 (a 512MB designated node) and asked him to go ahead and shuffle you there if possible.

    Either him or Anthony will reply to your ticket with the info.

    EDIT -

    Here's a good example of the I/O reports for node04 as well as what node10 & 11 are looking like as well:

    (12:32:34) node04.buyvm.net (512mb):~ root: dd if=/dev/zero of=test bs=32k count=16k conv=fdatasync
    16384+0 records in
    16384+0 records out
    536870912 bytes (537 MB) copied, 3.46568 seconds, 155 MB/s

    (12:33:29) node04.buyvm.net (512mb):~ root: dd if=/dev/zero of=test bs=64k count=16k conv=fdatasync
    16384+0 records in
    16384+0 records out
    1073741824 bytes (1.1 GB) copied, 7.1054 seconds, 151 MB/s
    We'll keep you posted in the ticket.

    Francisco
    Last edited by DeltaAnime; 03-24-2011 at 03:35 PM. Reason: added & formatted the same test
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  18. #18
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    I got migration from node07 to node04 and things here are finaly good. So after 20 days of pain and wasted time and nerves i finaly got what i need so i can work...Thx Francisco...

  19. #19
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    Quote Originally Posted by DracH View Post
    I got migration from node07 to node04 and things here are finaly good. So after 20 days of pain and wasted time and nerves i finaly got what i need so i can work...Thx Francisco...
    I'm sorry you've been getting less than helpful support on it, but I can assure you I personally spent the majority of those 20 days debugging & ordering different gear to get to the bottom of it all

    If you wish to snag a credit you can talk to Aldyric and he'll make up for the issue.

    I'm glad it's running smoothly for you We've been very happy with the new setups and can't wait till all of the nodes are adjusted to it.

    Thanks,

    Francisco
    BuyVM - OpenVZ & KVM Based VPS Servers - Chat with us
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  20. #20
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    Thx you for help Francisco...If you remember me i open first ticket first or secound day after i buy vps from you...So you come to help me about same issue but you only change my apache configuration i think...So to problem is not in apache or configuration Thx for your support

    Have a nice day

  21. #21
    I had a BuyVM vps and I was very happy with it for the price I paid. Sure, there were some issues but overall I liked it. Sometimes the SSH terminal felt sluggish though. I have heard others talk about the issues you are experiencing though.
    VPS-Forge - Quality virtual servers in Germany

  22. #22
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    Quote Originally Posted by DeltaAnime View Post
    We've been very happy with the new setups and can't wait till all of the nodes are adjusted to it.
    Are you planning to do so at all the nodes? when is my turn? I am at 23&25&27&28&29.

  23. #23
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    Quote Originally Posted by ASKTH View Post
    Are you planning to do so at all the nodes? when is my turn? I am at 23&25&27&28&29.
    All of them are getting it

    As I said we hope to get around 3 nodes done every day or so depending on how fast things can move around.

    We aren't opening sales until everything is tuned up to similar levels

    Francisco
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  24. #24
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    That is amazing, I think very soon you will raise the price.

  25. #25
    I think you should made a list about which nodes has been completed and which ones aren't. And schedule too?
    The VPS restart at node8 took me by surprise.

  26. #26
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    Quote Originally Posted by aphel aura View Post
    I think you should made a list about which nodes has been completed and which ones aren't. And schedule too?
    The VPS restart at node8 took me by surprise.
    Do you mean yesterday? If so there was a panic that led to a FSCK on 08 yesterday. If it was today then it was likely you just shuffled.

    I'll get with the guys to get a proper list up. For now we've been just telling people on twitter since we've been up to our ears in it all.

    No need to raise prices, our goal is to be one of the best bang/bucks around

    Thanks,

    Francisco
    BuyVM - OpenVZ & KVM Based VPS Servers - Chat with us
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  27. #27
    The restart happens only a few hours ago. A reshuiffle huh, that's explain why the indicator in Solus is red while the VPS itself is online.

  28. #28
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    Quote Originally Posted by aphel aura View Post
    The restart happens only a few hours ago. A reshuiffle huh, that's explain why the indicator in Solus is red while the VPS itself is online.
    Right

    Since it's physical changes to our RAID's and such the only way to complete it is to do a migration. We've tried to use online based migrations when possible but they're buggy and don't go through most of the time.

    It'll stay 'red' until things are fully complete.

    Francisco
    BuyVM - OpenVZ & KVM Based VPS Servers - Chat with us
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  29. #29
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    i'm back after testing this vps...

    So now ftp and page load are realy fast... And I/O test say this:

    dd if=/dev/zero of=/tmp/output.img bs=8k count=256k
    262144+0 records in
    262144+0 records out
    2147483648 bytes (2.1 GB) copied, 5.19735 seconds, 413 MB/s

    and download speed:
    100%[======================================>] 104,857,600 55.2M/s in 1.8s
    2011-03-24 23:53:32 (55.2 MB/s) - `/dev/null' saved [104857600/104857600]

  30. #30
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    Quote Originally Posted by DracH View Post
    i'm back after testing this vps...

    So now ftp and page load are realy fast... And I/O test say this:

    dd if=/dev/zero of=/tmp/output.img bs=8k count=256k
    262144+0 records in
    262144+0 records out
    2147483648 bytes (2.1 GB) copied, 5.19735 seconds, 413 MB/s

    and download speed:
    100%[======================================>] 104,857,600 55.2M/s in 1.8s
    2011-03-24 23:53:32 (55.2 MB/s) - `/dev/null' saved [104857600/104857600]


    The download speeds will jump depending on what other users are doing and such. Glad everything is working well, we hope to have everyone swapped around ASAP.

    Thanks for giving us the chance to prove ourselves,

    Francisco
    BuyVM - OpenVZ & KVM Based VPS Servers - Chat with us
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  31. #31
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    NP Fran this download speed is realy good for me... If we don't give chance what we are then? So keep up good work

  32. #32
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    [[email protected] ~]# dd if=/dev/zero of=/tmp/output.img bs=8k count=256k
    262144+0 records in
    262144+0 records out
    2147483648 bytes (2.1 GB) copied, 140.92 s, 15.2 MB/s
    We need it done on node 19 too

  33. #33
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    Quote Originally Posted by Wintereise View Post
    We need it done on node 19 too
    Every node is on the list We got 3 nodes processing through right now as I said and we expect to have the next 3 starting in the morning. We'll be working through-out our weekends to get these all done

    Francisco
    BuyVM - OpenVZ & KVM Based VPS Servers - Chat with us
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  34. #34
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    Quote Originally Posted by DeltaAnime View Post
    Every node is on the list We got 3 nodes processing through right now as I said and we expect to have the next 3 starting in the morning. We'll be working through-out our weekends to get these all done

    Francisco
    Heh, I know. I'm just saying it for the sake of saying it

  35. #35
    Can't wait for these changes and more! rawr <3 Awesome work BuyVM

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