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  1. #1
    Join Date
    Mar 2007
    Posts
    83

    Unhappy My site is being blocked by McAfee SiteAdvisor

    Hello,

    McAfee SiteAdvisor is blocking my e-commerce site to customers since several weeks ago.

    The warnings are:

    One or more URLs in this domain were considered phishing and appear at http://urlblacklist.com/ blacklists. Check http://www.phishtank.com/what_is_phishing.php for more information about phishing
    and

    Another one of the infinite array of slight variations on herbal dieting aids, much like the Acai pestilence of last year you'll soon be kept busy trying to cancel your recurring payments after the initial trial ends with all contact points for this company being painfully (and expensively) elusive as traditionally the way these places make money is to hide behind unresponsive email addresses and disconnected phone numbers to avoid stopping recurring payment schemes for their bogus products.
    Well, it's obvious that my domain DOESN'T make phishing, neither recurrent payments.

    I'm wondering the credibility of these comments, and if they are really protecting us.

    But the point is my site now is flagged as dangerous and I'm losing customers very fast.

    Of course I have contacted McAfee, but they haven't answer me.

    Can somebody please suggest me how to proceed in order to check if my site is really practising phishing?

    Is possible to notify McAfee that comments are completely mistaken?

    Thank you all for your help, I'm really desesperate with this matter.

  2. #2
    Join Date
    Aug 2006
    Location
    Ashburn VA, San Diego CA
    Posts
    4,571
    You're site could be hacked and have some hidden pages you're not aware of.
    Fast Serv Networks, LLC | AS29889 | Fully Managed Cloud, Streaming, Dedicated Servers, Colo by-the-U
    Since 2003 - Ashburn VA + San Diego CA Datacenters

  3. #3
    Join Date
    Mar 2007
    Posts
    83
    Quote Originally Posted by FastServ View Post
    You're site could be hacked and have some hidden pages you're not aware of.
    Thank you for your answer. How can I detect those pages?

  4. #4
    Join Date
    Mar 2007
    Posts
    83
    My hosting provider has told me that my site is clean. No phishing, no current payments.

    No answer from McAfee.

    No answer or removal from urlblacklist.com.

    But nobody with McAfee installed can browse my site.

    Is this situation normal? I can't believe that I'm the first here living this situation. Well, it's not funny...

    Any advice?

  5. #5
    Join Date
    Apr 2006
    Location
    Bogota, Colombia
    Posts
    195
    You must check your website in order to find javascripts. Check the last date that the files were modified if you didnt do it those files are infected.
    Hosting and software in Colombia
    www.soluwebcolombia.com

  6. #6
    Join Date
    Mar 2009
    Posts
    58
    I am having the same problem.
    Who can help me with this?

  7. #7
    Join Date
    May 2002
    Location
    Moscow
    Posts
    1,490
    Do you sell or advertise anything like "pharma"? In other words - generic medicine product like viagra, cialis etc.?
    Rustelekom LLC Dedicated server since 2002, RIPE NCC member, LIR, AS51168

  8. #8
    Join Date
    Mar 2009
    Posts
    58
    Not in this case.
    This is a legitimate site.

  9. #9
    Join Date
    Mar 2007
    Posts
    83
    Ask you hosting provider to check your site in case your account has been compromised.

    Once you are sure everything is fine, contact McAffee directly and ask for reconsideration. Takes time, but it's the only way to solve this.

    Good luck.

  10. #10
    Join Date
    Mar 2005
    Location
    Maine, USA
    Posts
    302
    edit: wrong McAfee service. I was thinking about their Spam filters and not their web filters.

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