Results 26 to 50 of 50
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03-25-2011, 08:49 PM #26Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
Update #6 - 12.00AM GMT
Hello everyone. We have good news! We will have all websites working up and live in the next 3-6 hours of this message.
ShoutCAST and other services may take slightly longer as we have to get the software vendor to restore accounts. Its not long now. I promise!!!
Thanks so much for holding on...
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03-26-2011, 04:14 AM #27Newbie
- Join Date
- Mar 2010
- Posts
- 5
Yes, websites are working now. Thanks for fixing that.
However, the cPanel option of creating a "full backup" isn't working yet.
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03-26-2011, 05:39 AM #28Newbie
- Join Date
- Jan 2005
- Posts
- 18
My sites still arnt online.. insane amount of downtime.
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03-26-2011, 06:04 AM #29New Member
- Join Date
- Mar 2011
- Posts
- 0
Mine is back now thankfully, but it's taking a little longer than usual to load
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03-26-2011, 06:12 AM #30Newbie
- Join Date
- Mar 2010
- Posts
- 5
Yes, the loading of the websites is slower than usual, in my case also.
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03-26-2011, 06:27 AM #31Web Hosting Master
- Join Date
- Apr 2006
- Posts
- 2,204
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03-26-2011, 08:48 AM #32Newbie
- Join Date
- Jul 2010
- Posts
- 29
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03-26-2011, 08:52 AM #33Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
Update #7 - 12.00PM GMT
Hello everyone. Everyone should now be online. There's only around 2 accounts left which are still restoring as they are large in size.
Yes your site may load slowly, but that is temporary as the 1GBPS network was being fully utilized for backup retrieving from the remote servers, and the server load was and is still high as the accounts restore.
All should speed up in shortly.Last edited by ultrahoster; 03-26-2011 at 09:07 AM.
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03-26-2011, 08:53 AM #34Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
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03-26-2011, 09:46 AM #35Newbie
- Join Date
- Mar 2010
- Posts
- 5
Hello.
Could you please check out the option of creating backups from own cPanel? It doesn't let me do one. I can only download "Home Directory" directly, but I can't create "FULL SITE BACKUP" - instead of showing "2011.03.26_username_xyz-backup.tar.gz [IN PROGRESS]" I only have "There are no available backups to download".
Regards,
Tilen
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03-26-2011, 10:51 AM #36New Member
- Join Date
- Mar 2011
- Posts
- 0
Please, I need access for my account
Please, I need access to my account of reseller hosting and reseller shoutcast, but I don't have the passwords, the passwords is in the information of my account in your portal of customers. Thanks.
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03-26-2011, 01:25 PM #37Newbie
- Join Date
- Jan 2005
- Posts
- 18
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03-26-2011, 02:14 PM #38Newbie
- Join Date
- Jan 2005
- Posts
- 18
Cant edit my post sorry but i forgot to say that something isnt installed as the Coppermine Gallery script isnt working properly on all sites :/
PHP running on your server does not support the GD image library, check with your webhost if ImageMagick is installed
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03-26-2011, 02:26 PM #39Junior Guru Wannabe
- Join Date
- Sep 2008
- Location
- Spain
- Posts
- 38
So, what has been the total amount of downtime on this node?
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03-26-2011, 04:03 PM #40Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
Please PM me, and give me your account name and i will check this up. It's probably saying "In Progress" as the server has been constantly restoring accounts for the past 17 hours.
We're still having the Ultrahoster site restore itself. Its taking some time as it's huge. Just waiting for it to restore. It's happening as we speak, and it's the only account left.
Seems that Apache doesn;t have all modules installed. I will have a technician recompile Apache with the required modules. I will update you here.
Approximately, 68 hours from our records. This does vary between client accounts as the account restorations have been happening at various times.
If anyone has an issue, please PM me here.
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03-26-2011, 04:14 PM #41Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
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03-26-2011, 04:20 PM #42Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
Update #8 - 8.00PM GMT
All client accounts have been successfully restored. Only the Ultrahoster website is being restored which is huge. You can visit the domain and you may see the website, but it wont work too well until it's fully restored.
If your a client and your website is not accessible, please wait as it's the domains propagating. You can visit your Cpanel or WHM from the following IP 64.120.180.179.
Server performance may be slightly slow, it's due to the restoration currently undergoing.
ShoutCAST customers, everything is done from our side, however we're waiting for WHMSonic to restore accounts. We've been nagging them for quite some time, but haven't had a recent response. It's unfortunate as only they can restore ShoutCAST accounts themselves, otherwise we may have done the restorations ourselves.
Could we kindly ask clients not to perform backups as of yet, as multiple running backups have been it's slowing down the whole restoration process. Don't worry, we have your data backed up already. Feel free to backup to your hearts content after 8 hours of this message.
Please feel free to PM me, i will keep you all updated here.Last edited by ultrahoster; 03-26-2011 at 04:27 PM.
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03-26-2011, 07:27 PM #43Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
Update #9 - 11.00PM GMT
We're happy to be back now. The website is back. Some DNS resolving issues here and there, but they will fix themselves over the next few hours.
ShoutCAST clients, we're still on WHMSonic's back, so your service should be resumed soon.
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03-27-2011, 02:56 PM #44New Member
- Join Date
- Mar 2011
- Posts
- 0
Help urgent, thanks
I have an account hosting that I can't see her information
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03-28-2011, 01:50 AM #45Newbie
- Join Date
- Mar 2010
- Posts
- 5
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03-28-2011, 04:26 AM #46New Member
- Join Date
- Mar 2011
- Posts
- 0
Please, I need access to my account of shoutcast reseller, But today is the day: 28 March 2011 and my account is still offline.
I think that is too much offline...
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03-29-2011, 10:59 AM #47Junior Guru
- Join Date
- Jun 2008
- Location
- Manchester, UK
- Posts
- 207
@Ultrahoster - Just sending a quick message to say well done for handling this so well through WHT and all the things people have been saying. Sure it was a slow transition time but well done for handling it so well! Best of luck in the future!
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07-28-2011, 10:37 AM #48New Member
- Join Date
- Mar 2011
- Posts
- 0
All web sites not working.
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07-28-2011, 11:14 AM #49Newbie
- Join Date
- Jan 2005
- Posts
- 18
up and down for about a week now tbh :/ Email says they migrated from last night, moving accounts to new servers, but no email since last night whats happening.
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07-28-2011, 11:30 AM #50Web Hosting Master
- Join Date
- May 2002
- Posts
- 1,062
Look into this thread: http://www.webhostingtalk.com/showthread.php?t=1068858
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