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03-23-2011, 01:33 AM #1Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
Ultrahoster Downtime - 5AM GMT - 23 March 2011
Hello Guys,
Unfortunately, we've had a server disk failure, hence the servers may be down for your service.
Don't worry, your data is intact!
We're working hard to get everything back online as soon as possible!
Please stay updated on this page!
Regards,
Ultrahoster
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03-23-2011, 02:38 AM #2Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
Update #1 - 6.30AM GMT
The datacenter technicians are just digging up the latest nightly backups of all accounts.
More updates to follow...
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03-23-2011, 07:30 AM #3Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
Update #2 - 11.15AM GMT
Backups are being sent over to our network from remote servers. This may take a couple of hours as we are transferring terabytes of data from an offsite location. However we have given priority to our 1GBPS network so the transfer is done as quick as it can.
Updates to follow...
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03-23-2011, 10:23 AM #4New Member
- Join Date
- Sep 2010
- Posts
- 0
Hople it can come back asap.
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03-23-2011, 11:33 AM #5Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
We are working very hard, actually we're ahead of schedule as we're waiting for the machines (servers & network) to do their job. It is an unfortunate issue, but inevitable as hard disks do fail without much notice.
Should have an update in about half an hour.
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03-23-2011, 11:47 AM #6Web Hosting Evangelist
- Join Date
- Jul 2008
- Posts
- 468
What RAID configuration was the server running?
Was it one HDD failing or a whole array?
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03-23-2011, 11:56 AM #7Web Hosting Guru
- Join Date
- Aug 2010
- Posts
- 297
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03-23-2011, 12:04 PM #8Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
Update #3 - 4.00PM GMT
Everything is looking good, all data is intact and fine. We're just restoring accounts so websites should be up live. If you can't access your website, please wait a few hours for DNS to resolve. The Ultrahoster website shall be up in the next hour.
Please feel free to contact us here for any specific questions. Unfortunatley, we can't give a accurate time for everything to be up and working as we're literally waiting for the servers to finish the data transfer and rebuild the accounts which takes quite a bit of processing power, even with our Quad Core servers. However we do hope most of everything is sorted, before the end of tonight, GMT time.Last edited by ultrahoster; 03-23-2011 at 12:11 PM.
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03-23-2011, 12:10 PM #9Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
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03-23-2011, 08:04 PM #10Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
Update #4 - 11.00PM GMT
We're still waiting for the disks to rebuild themselves. Some accounts are already working fine. Shouldn't be long now for the rest.
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03-24-2011, 12:05 PM #11Newbie
- Join Date
- Jan 2005
- Posts
- 18
all my sites down hosted with u have been down at least 30hrs now
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03-24-2011, 12:43 PM #12Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
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03-24-2011, 01:32 PM #13Newbie
- Join Date
- Jan 2005
- Posts
- 18
Thanks i will keep an eye on my emails for when your online. Sorry to hear ur having problems.
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03-24-2011, 05:05 PM #14New Member
- Join Date
- Mar 2011
- Posts
- 0
Websites stil not working. I think, that you don't have backups! Websites don't working at least 48 hours.
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03-24-2011, 06:21 PM #15Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
Last edited by ultrahoster; 03-24-2011 at 06:28 PM.
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03-24-2011, 06:27 PM #16Web Hosting Guru
- Join Date
- Aug 2010
- Posts
- 297
Hardware failure can happen to any host !!
When data is copied to another hard drive, it is copied alphabetically i.e. A to Z which means, if your username is "yomato" then your account will be available on new disk at the end however, your client accounts could have become already available whose username's are starting from A,B, or C.
I suggest that you have to be patient as working with machine takes time.
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03-24-2011, 07:29 PM #17New Member
- Join Date
- Sep 2010
- Posts
- 0
come on. long downtime.
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03-24-2011, 08:16 PM #18New Member
- Join Date
- Mar 2011
- Posts
- 0
Please. when I can see my webistes and services of reseller streaming
My customers need fast use the services
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03-25-2011, 01:06 AM #19New Member
- Join Date
- Mar 2011
- Posts
- 0
I do not understand why it is necessary to wait that long. If you archive the data to be up and running after a few hours.
Please tell me when websites will be online?
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03-25-2011, 08:05 AM #20Newbie
- Join Date
- Mar 2010
- Posts
- 5
My websites still don't work. This is been going on for the last 48+ hours.
Do you have any more info of when this could start working? My WHM username starts with letter "G".
Regards,
Tilen
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03-25-2011, 09:07 AM #21New Member
- Join Date
- Jan 2011
- Posts
- 0
I can't log into my cpanels at all at least give us some type of backup for our customers. This has been the most stressful company I have worked with. Just when you think the going is good (BAM) were hit with something else come on guys lets get this running smoothly already.
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03-25-2011, 12:41 PM #22New Member
- Join Date
- Mar 2011
- Posts
- 0
My site has also been down for 48+ hours. I understand it's a big task to get everything back this time but there always seems to be problems
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03-25-2011, 01:25 PM #23New Member
- Join Date
- Mar 2011
- Posts
- 0
This is madness. waiting to see my customers with torches!
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03-25-2011, 02:32 PM #24Newbie
- Join Date
- Jun 2008
- Location
- London
- Posts
- 11
Update #5 - 6.00PM GMT
Guys,
We sincerely apologize for the delays. It is madness here as our datacenter is having other hardware issues with the server, and we have no choice but to get new servers. This has taken far longer than expected, and we are ashamed of ourselves. We have been working endlessly with the datacenter to get things sorted quick.
Please bear with us.
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03-25-2011, 03:51 PM #25New Member
- Join Date
- Mar 2011
- Posts
- 0
Please tell us when websites will be online!
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