Due to rapid growth over the past few weeks, we are looking to expand our support team. As a result, we are in need of full-time technical service representatives to help service our customers.

Please note that we are looking for dedicated individuals only, outsourced support companies and staffing agencies need not apply.

Requirements:
* Excellent spelling and grammar in the English language
* Excellent written and verbal skills to communicate effectively to clients
* Strong attention to detail
* Extensive knowledge of web hosting and related industries
* Ability to work with a team, as a team, or lead a team
* Outstanding customer service skills
* Must be dependable
* Be self-motivated and activity/performance driven
* Strong analytical & multi-task skills
* At least a high school graduate & 18 yrs of age or older
* Provide a copy of a valid photo ID to be kept on file.
* Have a reliable and preferably backup internet connection
* Be overly nice in all situations, clients are funding your paycheck!
* Self Motivated
* Must have a desire to succeed

Job Description:
* Providing technical support for Level I-III issues via help desk and live chat.
* Monitoring servers for stability and taking proactive measures to correct issues.
* Assisting fellow Administrators and Support Representatives with technical support issues
* Assisting clients in transferring accounts to our servers.
* Installing, Configuring, and Maintaining services such as Apache, MySQL, and Exim
* Advanced knowledge of Cpanel/WHM control panel
* Advanced knowledge of the linux operating system
* Knowledge of bash and perl shell scripting

Shift Information:
We currently looking to hire representatives to cover the following shifts:
* Monday-Friday 11 AM EST - 7 PM EST
* Saturday-Sunday 11 AM EST - 7 PM EST

This position will be paid as a 1099 contractor

If interested, please send your resume, salary requirements, references, and the shift you are interested in to careers [at] xesolutions [dot] net.

Please do not attempt to contact us about this position any other way.

Due to the anticipated high level of interest, we may not get back to all applicants.

Thanks!