3. Do you offer Support? If and How do you offer it?
Yes, We offer 24x7 Technical Support around the clock. You can contact us directly using our ticketing system for Shared and Reseller Hosting, Dedicated Servers which are unmanaged will not be covered by this service - Management can be ordered as part of all server orders.
4. Are you a Reseller?
No we are not a reseller. We have root access to our servers, you will also have full access to root on any VPS or Dedicated Server.
5. Where are your servers located?
Our Cloud server is located in the 74,000 sq-ft AtlantaNAP Datacenter in Atlanta Georgia. All new Dedicated Server orders will be placed in the exact same Datacenter as placed on all shared/reseller products.
6. Money Back Guarantees?
We offer a 30 Day money back Guarantee to all clients who use our services. If we do not meet expectations or you are not satisfied within the 30 days we will provide full refund your payment.
7. What Control Panels do you use or have available?
We are using the industry leading cPanel as our hosting control panel, all new orders will be charged $25.00 with Dedicated Server orders.
8. If I sign up now, how long before I am online?
Dedicated Server orders will take time to be setup, the round time is 3-5 days, any longer and you will be updated on the progress of your order. You may contact SpeedySparrow during the process to catch the status.
9. Do you offer Management Solutions?
Yes, SpeedySparrow offers only Management on VPS and Dedicated Servers. Dedicated Server orders to be fully covered by management will be charged at $30.00 per month ongoing.
10. Will I get charged for Bandwidth Over usage?
No. We do not overcharge accounts that exceed their bandwidth usage. We take a more appropriate step and suspend the account until the next months auto bandwidth reset. You can also contact us to upgrade to a higher plan and your hosting account will be automatically unsuspended.
11. Can I upgrade to a higher plan?
Yes you can upgrade to higher plans at anytime. You will just need to put in a ticket with Billing department and we will process it within 24 hours (normally much less than that). Dedicated upgrades and downgrades may take a little more time to process.
12. Do you offer a Backup Service?
Yes, we offer an Offsite Backup Service with R1Soft. All accounts will be backed up everyday onto our off-site server located in Dallas Texas. Dedicated Servers are not automated with R1Soft, if you do require an offsite backup solution you can contact SpeedySparrow for a quote on enabling this on your server.
13. Do you support Warez?
Absolutely not. We forbid any forms of Warez on our servers. This includes (Uploading and Linking) to illegal content.
14. I want to host adult content, do you allow this?
This will be allowed on all Dedicated and VPS Solutions not utilizing in the Litespeed Webserver, if you are running Litespeed we do advise reading the Litespeed EULA for more informed information.
15. I want to use SSH, do you allow this?
This will be enabled on all unmanaged and managed systems provided by SpeedySparrow but is limited on Shared/Reseller Hosting.
16. Do you have Comparisons in your Dedicated Servers?
Last edited by Sparrow-Sean; 03-21-2011 at 02:03 AM.
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