Results 1 to 12 of 12
  1. #1
    Join Date
    Feb 2003
    Location
    NY
    Posts
    11,521

    Ticket Management System

    I am looking for a FREE Support Suite to manage low # tickets. I don't need live chat ... simply just the ticket system.

  2. #2
    Try Osticket..

  3. #3
    Join Date
    Apr 2005
    Location
    Raleigh, NC
    Posts
    816
    Check out SmarterTrack (formerly SmarterTicket) by SmarterTools. I believe they have a free version. It is Windows based (ASP.NET)

  4. #4
    Join Date
    Feb 2003
    Location
    NY
    Posts
    11,521
    Okay, are they easy to configure and install?

    Quote Originally Posted by Motiv
    Check out SmarterTrack (formerly SmarterTicket) by SmarterTools. I believe they have a free version. It is Windows based (ASP.NET)
    yes they have the 1 agent free version...i'll look into it.
    Last edited by Techy; 03-17-2011 at 10:41 AM.

  5. #5
    Join Date
    Apr 2005
    Location
    Raleigh, NC
    Posts
    816
    I can't speak for the others but SmarterTrack is about as easy as getting gas for your car, but you remember the first time you filled up?

    It does include documentation for how to install. It requires a MS SQL 2005/2008 database. It's all a web based wizard install.

  6. #6
    Join Date
    Feb 2003
    Location
    NY
    Posts
    11,521
    Quote Originally Posted by Motiv View Post
    I can't speak for the others but SmarterTrack is about as easy as getting gas for your car, but you remember the first time you filled up?

    It does include documentation for how to install. It requires a MS SQL 2005/2008 database. It's all a web based wizard install.
    I live in NJ first time I filled up was simple
    "Fill it regular, thanks" =]

  7. #7
    Join Date
    Nov 2002
    Location
    Austin, TX
    Posts
    369
    osTicket comes to mind http://osticket.com/
    Tin Pham
    Solutions Engineer
    WP Engine - WordPress Hosting, Perfected.

  8. #8
    Join Date
    Feb 2003
    Location
    NY
    Posts
    11,521
    Quote Originally Posted by Tin View Post
    osTicket comes to mind http://osticket.com/
    looking into it as well.

  9. #9
    Join Date
    Jul 2008
    Location
    Minneapolis, MN
    Posts
    276
    OTRS scales nicely.

    Also has an iPhone application so you can access tickets easily on-the-go.

    Works for big and small businesses.
    01 Networks / Hosting and Consulting Services
    Pay as you Go hosting -- the cheapest prices in town.
    Zimbra (Network Edition and Open Source) Hosting
    100% full uptime guarantee / 24x7x365 support

  10. #10
    you can try livezilla...
    livezilla.net

  11. #11
    Join Date
    May 2006
    Posts
    178
    Hesk is a good alternative.
    24xservice - Exclusive Deals - 24x7 Real Staff for Support
    http://www.24xservice.com

  12. #12
    ZenDesk are

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