Well, Web Hosts can be located in any part of world but it is a fact that most of them are associated with DC's located in Europe, US, or UK and I had witnessed sometimes that a live chat session with technical support grants with more satisfactory resolution of issues as compared to telephonic support.
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Sorry we never heard of them so far. Are your from BC Canada, then maybe using servers from the state of Washington, or Oregon? There are some good providers with great private NOC's, some really go all out to provide added security, RAID10, and other beneficial server profiles and equipment features for a reasonably budget price.