Ticket Details
Ticket ID: 2612913
Status: OPEN
When Created: 03-14-2011 - 11:32PM
Elapsed Time: 10 hours
Since Last Action: 3 seconds


Subject and Description
Need refund

Since I bought this server , this server almost can's used .It always down and down again . Never keep working more than 24 hours.

So my client request refund this server , and he will buy a new server with you .


Replies/Followups
Jennifer B. 03-15-2011 - 06:21AM

Hello,

I apologize, however, we are unable to provide a refund per the terms of our service agreement. Please contact our support team if you are having issues with your service so that they can assist you. I apologize for any inconvenience. Thank you so much.


--
Jennifer B.
Customer Support Representative
BurstNET Technologies, Inc.
Customer Support/Billing is available 8am - 5pm(Eastern Time) Monday - Friday
***********************************************************************
SAME LOW PRICES - NOW ON TWO CONTINENTS!

BurstNET� Services are now available in the USA & Europe!
See the official press release at http://burstnet.eu/news/europe.shtml
***********************************************************************



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Tong 03-15-2011 - 06:57AM

They can assit me ? Since my client bought the server at Mar 3th ,the server never keep working. It had replaced an motherboard ,4 HDD. 12 days ,it still can't working normally.

If you are my client , do you will pay for a server which unusable ?
Jennifer B. 03-15-2011 - 08:12AM

Hello,

We do not offer refunds per our service agreement. Have you contacted our support team for assistance at any point? If so please provide the ticket number(s) so that they can be reviewed. Thank you so much.


--
Jennifer B.
Customer Support Representative
BurstNET Technologies, Inc.
Customer Support/Billing is available 8am - 5pm(Eastern Time) Monday - Friday
***********************************************************************
SAME LOW PRICES - NOW ON TWO CONTINENTS!

BurstNET� Services are now available in the USA & Europe!
See the official press release at http://burstnet.eu/news/europe.shtml
***********************************************************************



Rate this reply/followup
Tong 03-15-2011 - 08:22AM

Ticket ID: 2599090, 2599268, 2600782, 2600783, 2602259, 2603870, 2606750, 2607429, 2608316, 2608503, 2609511 .

So many tickets, but the issue is still in there.

I need a new server ,not this server ,the server so many problems.
Tong 03-15-2011 - 08:26AM

when the issue has happend, support just do reboot.

I need a new server , this server was so bad .
Jennifer B. 03-15-2011 - 08:39AM

Hello,

I apologize, however, there is no refund due. There were delays in resolving your issue because you kept opening duplicate tickets and closing your tickets before they could be resolved. There were some tickets with resolution and then you either closed then yourself or let them close. If you are having issues open ONE ticket with our support team and ;eave it open so we can assist you in resolving any issues. Thank you.


--
Jennifer B.
Customer Support Representative
BurstNET Technologies, Inc.
Customer Support/Billing is available 8am - 5pm(Eastern Time) Monday - Friday
***********************************************************************
SAME LOW PRICES - NOW ON TWO CONTINENTS!

BurstNET� Services are now available in the USA & Europe!
See the official press release at http://burstnet.eu/news/europe.shtml
***********************************************************************



Rate this reply/followup
Tong 03-15-2011 - 09:34AM

That mean : if this month ,this server can't useable, I need pay for the server ?
Jennifer B. 03-15-2011 - 09:35AM

Hello,

We can not reimburse for the March invoice but as long as you cancel within our terms of service you will not need to pay Aprils invoice. Thank you.


--
Jennifer B.
Customer Support Representative
BurstNET Technologies, Inc.
Customer Support/Billing is available 8am - 5pm(Eastern Time) Monday - Friday
***********************************************************************
SAME LOW PRICES - NOW ON TWO CONTINENTS!

BurstNET� Services are now available in the USA & Europe!
See the official press release at http://burstnet.eu/news/europe.shtml
***********************************************************************



Rate this reply/followup