About The Company:
Serco Networks Ltd ("SNL") is a UK based company, specialising in providing professional shared hosting and domain management services for individuals and businesses worldwide. We believe in making a difference™ and stand for value, quality, and innovation.

We are passionate about our business and our customers and unlike many other web hosts, we do not hide any details from our customers; we aim to be 100% transparent at all times - if you are a Serco Networks customer, you can rest assured that you will be dealing with a professional hosting company and professional representatives at all times. We may be small but we take pride in proving the very best high quality services and the very best customer service possible.

Why choose Serco Networks as your Hosting Provider?

Our shared hosting platform has been designed from the ground up with redundancy, quality and speed at its core. We don't overload our servers and we monitor them 24/7/365 to ensure they are running as smoothly as possible. We guarantee you won't be disappointed with our shared hosting platform, and in the unlikely event you are not 100% satisfied; we offer an unconditional 30 day money back guarantee.

  • Support - With hosting from Serco Networks you will always be able to contact someone for Help and Support 24/7/365
  • Ease of use - Easy to maintain and update your website, with the industry standard cPanel® Control Panel
  • Reliability - Your website is hosted on High Availability Cloud Servers, monitored 24/7/365
  • We Listen - Feedback and Suggestions from our Customers are the driving force behind our business

Serco Networks Hosting Features:

  • Latest cPanel® Control Panel
  • No Contract & 30 Day Money Back Guarantee
  • Softaculous Auto Installer: install over 150 popular scripts such as WordPress, Joomla!, phpBB and OpenCart in a matter of seconds
  • RVSiteBuilder Pro: create professional websites in a matter of minutes with over 900 templates
  • Unlimited Subdomains, FTP Accounts, Addon/Parked Domains and Email Accounts
  • Website Statistics: AWStats, Webalizer, Raw Log Manager, Referrer and Error Logs
  • Password Protected Directories, Custom Error Pages and cPanel Backup Wizard
  • Web Based File Manager, Hotlink Protection, IP Deny Manager, Redirect URL, Cron Jobs
  • Unlimited MySQL Databases with phpMyAdmin Access
  • Unlimited POP3 Email Accounts with SMTP and SpamAssassin
  • Unlimited Autoresponders, Mail Forwards, Email Aliases and Mailing Lists
  • WebMail Access: Horde, SquirrelMail and RoundCube
  • CGI, PHP 5, PERL, Ruby on Rails, Python, Curl, GD Library, IonCube Loader, Zend Optimizer and SourceGuardian Loader
  • Automatic Weekly Off-Site Data Backups
  • 24/7/365 Help and Support

Serco Networks Hosting Plans:

Basic Plan...

  • 2GB Disk Space
  • 25GB Bandwidth
  • Unlimited Sub Domains, FTP Accounts, Addon / Parked Domains and Email Accounts
  • Unlimited MySQL Databases with phpMyAdmin Access
  • Unlimited POP3 Email Accounts with SMTP and SpamAssassin
  • £2.99 per month or £29.90 per year (2 months free) | Order Now

Intermediate Plan...

  • 15GB Disk Space
  • 150GB Bandwidth
  • Unlimited Subdomains, FTP Accounts, Add-on/Parked Domains and Email Accounts
  • Unlimited MySQL Databases with phpMyAdmin Access
  • Unlimited POP3 Email Accounts with SMTP and SpamAssassin
  • Free Dedicated IP Address
  • SSH Access
  • 99.99% Uptime Service Level Agreement ("SLA")
  • £6 per month or £60 per year (2 months free) | Order Now

Advanced Plan...

  • 30GB Disk Space
  • 350GB Bandwidth
  • Unlimited Subdomains, FTP Accounts, Add-on/Parked Domains and Email Accounts
  • Unlimited MySQL Databases with phpMyAdmin Access
  • Unlimited POP3 Email Accounts with SMTP and SpamAssassin
  • Free Dedicated IP Address
  • SSH Access
  • 99.99% Uptime Service Level Agreement ("SLA")
  • £15 per month or £150 per year (2 months free) | Order Now

Additional Services:


About our Infrastructure:
Servers
Every server we deploy is a High Availability Cloud Server; with self healing technology, automatic failover, and fully redundant gigabit network connectivity. Our servers have access to limitless resources should they need upgrading, and are always updated with the latest security patches, software updates, and performance tweaks.

Anycast DNS
Utilising Softlayer's Anycast DNS infrastructure means we can provide all our hosting customers with an Enterprise Class Geographically Redundant DNS system; by allowing multiple destinations to share the same IP address, Anycast DNS routing permits DNS registration information to be mirrored on server clusters either locally, regionally, or globally. There are many benefits to Anycast DNS including speed (DNS servers in 13 cities, the fastest always responds), redundancy (servers can go offline without affecting DNS) and DDoS Protection (immune to DNS attacks).

30 Day Money Back Guarantee
We are so confident about our infrastructure, that we offer an unconditional 30 Day Money Back Guarantee; if you are not completely satisfied with our Hosting Services within the first 30 days of commencing use, then we agree to refund your monthly or yearly fee, no questions asked and within 7 business days.

Payment Methods:
We primarily accept PayPal and Google Checkout payments. Cheque and Bank Transfer payments are accepted for hosting services paid yearly or orders over £50. Please contact the Sales Department for more information about paying by Cheque or Bank Transfer.

How can I contact Serco Networks?
The ticket system is the quickest and easiest way to contact us and ensures greater efficiency, accuracy and faster response times to any questions or issues. Using the links below, you are able to contact all of our departments...

Sales Department
For questions about requirements, specifications, features, pricing, or to learn more about the company.
Operating Hours: Monday-Sunday 9AM-6PM (UK Time)
Submit a Ticket

Support Department

For technical questions or issues regarding our services.
Operating Hours: 24/7/365
Submit a Ticket

Customer Services Department
For questions about invoices, payment enquiries, updating your account information and cancellations.
Operating Hours: 24/7/365
Submit a Ticket

Security Department
For any security related questions or issues (e.g. passwords or unidentified files)
Operating Hours: 24/7/365
Submit a Ticket

Forums Department
For any questions or issues relating to our forums (e.g. unable to post or access threads).
Operating Hours: 24/7/365
Submit a Ticket

Abuse Department
For enquiries regarding violations of our Terms of Service, spam, report illegal activities on our network, or to make a general abuse enquiry.
Operating Hours: 24/7/365
Submit a Ticket

F.A.Q:
How long will it take for my plan to be activated?
All new orders are checked for fraud, this process can take 2 to 24 hours during busy periods; however we aim to activate all new accounts within 25 minutes. Any future orders from your account will be activated automatically; fraud screening only applies to your first order.

Are you a Reseller?
Absolutely not - we operate our own servers and have full control over every aspect of our business.

How many emails can I send?
The maximum amount of emails you may send from any Hosting Plan is 200 per hour (4,800 per day). This limit can be raised upon request and justification.

Do you offer a transfer service, and if so how much does it cost?
We will transfer your files, databases and scripts from your old cPanel® provider completely free of charge, and within 72 hours of your transfer request for all new customers.

Are you a registered business?
Yes, Serco Networks Ltd is registered in England and Wales under company number 7373936 and our VAT Number is GB-101982140.

Do you offer a free trial?
No, we do however offer an unconditional 30 day money back guarantee, so if you are not completely satisfied with our services, we will refund you.

Can I host adult or warez websites?
No, these types of websites are prohibited across our network.

How many months do I have to pay in advance?
You can pay monthly or yearly for all our hosting plans. If you opt to pay yearly you could save up to £30.
*saving based on our highest price plan ("Advanced Plan") when paying yearly vs monthly.

What if I need to upgrade to a higher specification plan?
You may upgrade your plan as needed, there are no extra fees apart from the difference between the cost of your old plan and your new plan. Should your needs go beyond our our normal plans, we can create a custom plan or help you move to a VPS or Dedicated Server.

What is your average ticket response time?
Our average initial response time is just 15 minutes, and our average time to a final resolution in under 30 minutes.

Links:
Homepage
Hosting Plans
About Us
Customer Area
Submit a Ticket
Forums

Serco Networks and SNL are trading names of Serco Networks Ltd.
Company registration No. 7373936. Registered in England and Wales. VAT No. 101982140.
Prices exclude VAT @ 20% unless otherwise stated.