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  1. #1
    Join Date
    May 2004
    Corona, CA USA

    Where Does WHM Put public_html Files When an Account is Suspended?

    Recently it became necessary to use WHM to suspend one of my clients. After suspending his account I accessed his cPanel to create a backup file which I made available to him for download so he could get hosting elsewhere. Once he had his backup I deleted his account using WHM.

    Now this ex-client says that his new host found an empty public_html folder. and could I please send along his files. I'm willing to do this but I can not find them.

    I do have backups of his account but as it was suspended over a month before he noticed all of the backups seem to have public_html files that do not contain his content. I guess it sucks to be him.

    Does anyone know where I might find his files?
    Skeptic Hosting
    Promoting a reality-based lifestyle choice
    Hosting by invitation only, nothing for sale

  2. #2
    Join Date
    Mar 2003
    When an account is suspended it does not remove or move any of the files under the public_html directory, instead, it creates a custom .htaccess file that redirects visitors to your suspension page. Look within the backup file, do you see a homedir.tar.gz or any other archives?
    Patrick William | RACK911 Labs | Software Security Auditing
    400+ Vulnerabilities Found - Quote @ - Security notices for the hosting community.

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