Results 26 to 39 of 39
Thread: Hostgator. Negative :)
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03-12-2011, 07:28 PM #26Disabled
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- Oct 2010
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- 812
Want to be sure your who you say you are. You could be a terrorist cell looking for laundering money for they government of some kind of spy.
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03-12-2011, 09:04 PM #27Web Hosting Master
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- May 2004
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- 4,076
I guess Hostgator really can't legibly see the scanned copy of your ID, much more understand what it said. Thus, the request for additional yet sensitive information.
If anything, it seems some folks here find it odd a company like Hostgator would ask for that. As mentioned earlier, some providers ask that to verify orders and protect themselves against potential disputes like chargebacks and/or actual unauthorized orders.
I wouldn't say either that's normal or whatever you feel that is. Just that that does happen in the real world we all live in, just as hosting companies also live with the unfortunate reality of chargebacks and what-not.
As also suggested and you've done since then, one can always look for another provider who doesn't ask for that if you feel it's too much. To that I say, good luck and good hunting.
Sounds like they haven't actually charged your card or taken your money, though? If that's the case, then everyone can move along.
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03-13-2011, 12:19 AM #28Junior Guru Wannabe
- Join Date
- Apr 2010
- Posts
- 39
I bought shared hosting account with mastercard. A month ago I bought domain from netfirms, they asked send a copy of credit card without first 9 digits and no problems. With that mastercard I've bought several shared hosting packages and one vps from "Hosting Offers" section.
No, I'm notLast edited by Tuco; 03-13-2011 at 12:27 AM.
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03-13-2011, 02:12 AM #29Junior Guru Wannabe
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- Apr 2010
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- 39
WOW
Eventually I provided them all information they need and got hosting
Cool!
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03-13-2011, 02:16 AM #30Web Hosting Guru
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- Jan 2011
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- 296
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03-13-2011, 02:18 AM #31Disabled
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- Feb 2011
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- India
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- 92
They asked me only for a phone call proof . And it worked in an hour!
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03-14-2011, 03:24 PM #32Temporarily Suspended
- Join Date
- Feb 2011
- Location
- Orlando, FL
- Posts
- 16
Hostgator is tight with everything, identity, abuse, etc. -- but for the 5 years I have been with them, they have been down a total of 1 hour -- for five years!
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03-14-2011, 03:38 PM #33Disabled
- Join Date
- Jan 2008
- Location
- United Kingdom
- Posts
- 222
I don't send anyone proof, I would not even trust the biggest or smallest businesses in the world with copies of my Credit Card, Or DR Lisc.. or any bill.
I'd take a photo copy of my signature, and thats about it, and then I would sign a peice of paper saying something along the lines of "I authorize this payment of <whatever the amount is> to <Provider name>- and sign My signature" that's as far as it goes.
It's almost impossible to forge someone signature, if looked at properly, every person in the world has their own writing style, and you can see the difference if someone tried to forge you or anyone's signature.
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03-15-2011, 12:34 PM #34Web Hosting Master
- Join Date
- Jan 2011
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- 683
I don't understand why they are asking lots of proofs. Most of the other hosting companies won't ask proofs like this, any ways why don't you tell them that your bank account won't show what they have asked.
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03-16-2011, 12:37 AM #35Aspiring Evangelist
- Join Date
- May 2008
- Posts
- 442
This is not typical of them. I have no idea why you had to verify so much information
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03-16-2011, 04:50 AM #36Web Hosting Magician
- Join Date
- Feb 2011
- Location
- Nirvana
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- 1,395
I was with Hostgator when I started and had several accounts with them. I never had any problems and found their support and billing people to be courteous, knowledgeable very professional.
The only reason I left was I became a reseller for another company and finally moved my site over to them.
Overall I would highly recommenced Hostgator but there are plenty of providers here who will not put you through this level of verification.
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03-16-2011, 11:29 AM #37WHT Addict
- Join Date
- Mar 2011
- Location
- Balkans
- Posts
- 153
Ok, as someone who has this kind of issues almost every time purchasing hosting / domain names, I will give you the reasons this happens.
Credit Cards are issued all around the world and in some countries more than the others, the number of faked CC is bigger. So, the system of hosting companies detects if the credit card originates from one of those countries included in the suspicious ones. If yes, such credit cards are flagged and the process of purchasing is blocked until the buyer provides them with proof that they are the GENUINE owners of the credit card they provided upon purchase.
That happened with JustHost.com, NameCheap.com and some others where I wanted to purchase similar services.
However, before providing them with the information required, I exchanged several e-mails with both companies inquiring if any other thing can replace such requirements. At the end, I sent them the scanned CC and everything is in order.
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03-16-2011, 11:34 AM #38Web Hosting Master
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- Feb 2003
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- NY
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- 11,863
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03-16-2011, 11:49 AM #39WHT Addict
- Join Date
- Mar 2011
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- Balkans
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- 153
In fact, this is what they require
1. The scan of the Credit Card; regardless of the account number (which I blacked out), and
2. Scan of one of you personal documents containing your name!
So yes, I blacked out all account numbers of my CC! For my driving license I did not care.
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