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  1. #1
    Join Date
    Apr 2010
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    39

    Smile Hostgator. Negative :)

    OK. I've send them credit card scan, they couldn't open it (while I could). Then I resize it and send again. Then I send Driver Licence ID, then they asked me translate it in Paint or PhotoShop (they can't event find the translation on that card =) ). Then they asked send a screenshot of my bank account that show credit card number. But my bank account does not show that the way they asked.

    And eventually I'm looking for another hosting.

  2. #2
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    Good luck , if host provider asking for my scanned CC, I will go away =D

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  3. #3
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    WOW that's pretty bad. What do they need this info? I have never heard of a provider asking for this information.
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  4. #4
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    Apr 2009
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    Sounds like they wanted to verify your account and had a lot of trouble doing it, did you ask them why they needed so many different forms of verification that eventually didn't verify your account anyway?

  5. #5
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    Aug 2010
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    It looks like you got a bad experience due to extra protective measures. There are many web hosts over here on WHT who would not ask for documents after payment ! and instantly activate your account.
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  6. #6
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    Apr 2007
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    Virginia
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    I never had to do all of that with them. There must be more to this story than we have read so far.

    Shaw

  7. #7
    Join Date
    Oct 2007
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    Hong Kong
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    This depends of which country you are ordering from. I remember years ago ordering a reseller account with them, well they straight denied my order without any further explanation.
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  8. #8
    Where are you from that they had to request all this extra information?

  9. #9
    Join Date
    Oct 2010
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    Just move on. There are lot's of providers that provide fast servers and great support. They just don't spend thousands of dollars on advertising.

  10. #10
    Join Date
    Jun 2003
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    California
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    I recently bought a VPS and had to supply a signed document authorizing Paypal payment, a copy of my driver's license and a copy of a recent utility bill showing the billing address that matched my driver's license and Paypal address.

    I actually thought it was a good idea for someone gaining access to root on a VPS. Probably overkill for shared hosting, where a lot more controls are in place to prevent setting up a spam server, etc.

  11. #11
    Join Date
    Oct 2010
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    Spammers don't need root access. All they need is a hotmail account.

  12. #12
    Join Date
    Oct 2003
    Location
    Scotland, UK
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    *

    It's not that unusual for a provider to ask for some sort of ID and additional details depending on the country you are from and the account type/monthly cost you are ordering.

    I do think that perhaps less and less hosts are asking for it now, but, I wouldn't let it put anyone off - it means the host is serious about confirming who their clients are, reducing chargebacks, and reducing issues with servers on their network. That should all result in a better service for the legitimate clients, even if there's a bit of inconvenience.
    Alasdair

  13. #13
    Join Date
    Aug 2007
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    It seems providers demand for such proofs if there is any thing doubtful in the order. I am not saying asking for scanned copy of credit card is quite normal. Their policy might be like that regarding order verification. But you always have the right to decide whether you should provide that or not. If you are not willing to make it public you can simply ask them to cancel the order and refund your payment. Any way sorry to hear the problems which you have experienced.
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  14. #14
    Join Date
    Jan 2011
    Location
    India
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    why they are asking so many proofs??? and why you are providing all thse take precaution before giving any proof.

  15. #15
    well if there not interested lol.... find another dont know what else to suggest

  16. #16
    Join Date
    Nov 2007
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    New Jersey, USA
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    HG gets hundreds of orders a day. They must verify every order carefully, because if not they are going to be flooded with charge back requests etc.

    - Daniel

  17. #17
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    It's common for VPS, dedicated server providers to ask for a form of identity but it's not so common for shared hosting. For this reason it's probably easier to move on to another host.

    Jack
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  18. #18
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    Quote Originally Posted by Tuco View Post
    Then they asked send a screenshot of my bank account that show credit card number. But my bank account does not show that the way they asked.
    Wow I think that might be going to far, I've heard of people being asked to send in their DL's and copys of their CC's before, especially when setting up Dedicated Servers, but never have I heard of a provider asking for a screen shot of your bank account? that is very strange.

    If you dont mind me asking, what type of account were you trying to set-up with them? Was it a dedicated Server, VPS or just a shared web hosting account?
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  19. #19
    lol ... Ya ever heard that old saying there's two sides to every story ? Well there's actually usually 3. Party A's version, Party B's version and C, the truth, lol.

    I don't even like hostgator or ever intend to use them for hosting. But if they put you through all that. Then there's more to the story than someone setting up a simple shared hosting account. Well at least in my view there would have to be. Hostgator likes money as much as anyone I'm sure. They wouldn't just shoo away a paying customer for no reason.

    Just my .02 cents, worth about that much too, lol.
    Last edited by checkingthisout; 03-12-2011 at 05:21 PM.

  20. #20

    Cool

    Interesting.

    So I just tried to sign up with host gator too, and logged on to the cpanel. I was setting up my account there, and got kicked out. Tried to access account, and it said wrong username/password.

    Talked to support, and they said, oh, your account needs to be verified, you'll get an email. I figured, should be easy enough.

    I get the email, and same crap, provide scanned copy of pic and credit card. Wouldn't be a big deal, except that I'm on a business trip in Europe, and no clue where I can go get access to a scanner at 10pm. And then tomorrow got a train trip to another town, so don't have the time to mess with this, and yea, no digital camera to take a picture of the card and id, so screw it. I imagine i got selected because maybe they saw a US credit card being used from a european IP address?

    Anyway, looking for another hosting company now, and signed up to this site as soon as i saw this post.

  21. #21
    I would never provide any company with any of that information. They can have my card number, CCV2, my name, and my billing address. That's all that is needed to verify identity and gain protection against fraudulent chargebacks.

  22. #22
    Did they explain why they needed the information.
    Confirming identity is one thing...what strikes me as odd is the request for a screen-shot of your bank account and the scanned credit card.

  23. #23
    Join Date
    Feb 2003
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    NY
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    Quote Originally Posted by mozzeratti View Post
    Did they explain why they needed the information.
    Confirming identity is one thing...what strikes me as odd is the request for a screen-shot of your bank account and the scanned credit card.
    That's extremely odd to me as well...personally I would never give that information.

  24. #24
    Quote Originally Posted by mozzeratti View Post
    Did they explain why they needed the information.
    Confirming identity is one thing...what strikes me as odd is the request for a screen-shot of your bank account and the scanned credit card.
    Unlike the OP, i didn't get asked for the bank statement, but just got off the phone with them to cancel my order, and they were like, we need this info to verify your account to make sure is not a fraudulent order.

    So i said, well, but many other sites only ask you for your credit card info, ccv number and address, and never ever have had to send in info like this---hell, not even to hellpal. And the guy was like, well, we need the info, sorry for the inconvenience, to which i said, no big deal, just cancel my account, sorry for that inconvenience.

    Can't link to the site, but here is their page:

    Why do I have to verify my new order?

    We carefully evaluate new accounts to determine high risk orders. Please do not take it personally if you are asked to verify a new account, as you may have been selected randomly.

    If you are serious about hosting with HostGator.com, then please verify your account so we can proceed to activate it.

    How do I verify my new account?
    In order for us to setup your account, we will need you to call us.
    Toll-free: 1-866-96-GATOR (866-964-2867) extension 1010
    International: 001-713-574-5287 extension 1010

    If you are unable to call us, you can instead send email to [email protected] with a scanned copy of a photo ID such as a passport or driver's license. In addition to your photo ID, please include a scanned copy of the credit card that was used in your account purchase (assuming you purchased a hosting account with a credit card). You may censor all but the last 4 digits of the credit card number for your protection, but please ensure the name and expiration date are legible.

    Please provide us with the above requested information at your earliest convenience to ensure that your account with HostGator is setup as soon as possible. We are available 24/7, so please feel free to call us at your convenience. We apologize for any inconveniences that may result from this process.
    Last edited by agenor; 03-12-2011 at 06:28 PM.

  25. #25
    Join Date
    Feb 2011
    Location
    Terre Haute, Indiana
    Posts
    14
    I would just move on if your having that much trouble.

  26. #26
    Want to be sure your who you say you are. You could be a terrorist cell looking for laundering money for they government of some kind of spy.

  27. #27
    Quote Originally Posted by Tuco View Post
    OK. I've send them credit card scan, they couldn't open it (while I could). Then I resize it and send again. Then I send Driver Licence ID, then they asked me translate it in Paint or PhotoShop (they can't event find the translation on that card =) ). Then they asked send a screenshot of my bank account that show credit card number. But my bank account does not show that the way they asked.

    And eventually I'm looking for another hosting.
    I guess Hostgator really can't legibly see the scanned copy of your ID, much more understand what it said. Thus, the request for additional yet sensitive information.

    If anything, it seems some folks here find it odd a company like Hostgator would ask for that. As mentioned earlier, some providers ask that to verify orders and protect themselves against potential disputes like chargebacks and/or actual unauthorized orders.

    I wouldn't say either that's normal or whatever you feel that is. Just that that does happen in the real world we all live in, just as hosting companies also live with the unfortunate reality of chargebacks and what-not.

    As also suggested and you've done since then, one can always look for another provider who doesn't ask for that if you feel it's too much. To that I say, good luck and good hunting.

    Sounds like they haven't actually charged your card or taken your money, though? If that's the case, then everyone can move along.

  28. #28
    Join Date
    Apr 2010
    Posts
    39
    I bought shared hosting account with mastercard. A month ago I bought domain from netfirms, they asked send a copy of credit card without first 9 digits and no problems. With that mastercard I've bought several shared hosting packages and one vps from "Hosting Offers" section.

    Quote Originally Posted by markgrannum18 View Post
    You could be a terrorist cell looking for laundering money for they government of some kind of spy.
    No, I'm not
    Last edited by Tuco; 03-13-2011 at 12:27 AM.

  29. #29
    Join Date
    Apr 2010
    Posts
    39
    WOW
    Eventually I provided them all information they need and got hosting
    Cool!

  30. #30
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    Jan 2011
    Posts
    294
    Quote Originally Posted by dasklney View Post
    Good luck , if host provider asking for my scanned CC, I will go away =D

    Either am I. Anyways,Good Luck,hopefully you'll find a good one that won't ask your CC screen shot!

  31. #31
    Join Date
    Feb 2011
    Location
    India
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    92
    They asked me only for a phone call proof . And it worked in an hour!

  32. #32
    Join Date
    Feb 2011
    Location
    Orlando, FL
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    16
    Hostgator is tight with everything, identity, abuse, etc. -- but for the 5 years I have been with them, they have been down a total of 1 hour -- for five years!

  33. #33
    Join Date
    Jan 2008
    Location
    United Kingdom
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    222
    I don't send anyone proof, I would not even trust the biggest or smallest businesses in the world with copies of my Credit Card, Or DR Lisc.. or any bill.

    I'd take a photo copy of my signature, and thats about it, and then I would sign a peice of paper saying something along the lines of "I authorize this payment of <whatever the amount is> to <Provider name>- and sign My signature" that's as far as it goes.

    It's almost impossible to forge someone signature, if looked at properly, every person in the world has their own writing style, and you can see the difference if someone tried to forge you or anyone's signature.

  34. #34
    Join Date
    Jan 2011
    Posts
    677
    I don't understand why they are asking lots of proofs. Most of the other hosting companies won't ask proofs like this, any ways why don't you tell them that your bank account won't show what they have asked.

  35. #35
    This is not typical of them. I have no idea why you had to verify so much information
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  36. #36
    Join Date
    Feb 2011
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    I was with Hostgator when I started and had several accounts with them. I never had any problems and found their support and billing people to be courteous, knowledgeable very professional.
    The only reason I left was I became a reseller for another company and finally moved my site over to them.
    Overall I would highly recommenced Hostgator but there are plenty of providers here who will not put you through this level of verification.
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  37. #37
    Join Date
    Mar 2011
    Location
    Balkans
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    Ok, as someone who has this kind of issues almost every time purchasing hosting / domain names, I will give you the reasons this happens.

    Credit Cards are issued all around the world and in some countries more than the others, the number of faked CC is bigger. So, the system of hosting companies detects if the credit card originates from one of those countries included in the suspicious ones. If yes, such credit cards are flagged and the process of purchasing is blocked until the buyer provides them with proof that they are the GENUINE owners of the credit card they provided upon purchase.


    That happened with JustHost.com, NameCheap.com and some others where I wanted to purchase similar services.
    However, before providing them with the information required, I exchanged several e-mails with both companies inquiring if any other thing can replace such requirements. At the end, I sent them the scanned CC and everything is in order.

  38. #38
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    Feb 2003
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    NY
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    Quote Originally Posted by aselmani View Post
    Ok, as someone who has this kind of issues almost every time purchasing hosting / domain names, I will give you the reasons this happens.

    Credit Cards are issued all around the world and in some countries more than the others, the number of faked CC is bigger. So, the system of hosting companies detects if the credit card originates from one of those countries included in the suspicious ones. If yes, such credit cards are flagged and the process of purchasing is blocked until the buyer provides them with proof that they are the GENUINE owners of the credit card they provided upon purchase.


    That happened with JustHost.com, NameCheap.com and some others where I wanted to purchase similar services.
    However, before providing them with the information required, I exchanged several e-mails with both companies inquiring if any other thing can replace such requirements. At the end, I sent them the scanned CC and everything is in order.
    That's interesting ... were you allowed to blackout the expiration date? I would not feel comfortable letting them have all of the information like that.

  39. #39
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    Mar 2011
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    Balkans
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    In fact, this is what they require

    1. The scan of the Credit Card; regardless of the account number (which I blacked out), and
    2. Scan of one of you personal documents containing your name!

    So yes, I blacked out all account numbers of my CC! For my driving license I did not care.

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