Emails sent from our site are being moved to the junk folder. Why would it do this?
There are several reasons this should not be the case:
1) Our site is not live yet (and has never been live) so there are literally no complaints from people receiving spam from our site.
2) The only emails sent are test emails, and it has only been to a very small group of email addresses (less than 5).
3) The emails being moved to junk mail are confirmation emails. The only reason I would receive an email was because I made an order and I need to confirm this order. The email body even has the buyer's name.
So this does not make sense at all.
Why would this happen? Could it be related to My IP address having been previously blocked by another major email provider (yahoo)?
If you really can't get this to work, you can always contact hotmail support directly to see what's happening.
It's very frustrating, we also dealt with this issue some time ago and on some occasions our mails still arrive in the spam folder and sometimes they don't. Frustrating!
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As has been said, SPF is very important, it would be good to sign your e-mails too.
If you're not an expert in handling e-mail it's good to use a service like postmarkapp.com, then you know that e-mail is being delivered and you can monitor deliveries, check for bounces or spam complaints etc (you can even act on bounces using their webhook/callback). This service in particular is quite cheap if you ask me, I haven't used any others though to compare.
I have been testing that, it's usually past owners of the IP's being up to no good. My colocated machine with RHServices.. had brand new never assigned IP's and everything goes right to the inbox.. other providers (ie vps providers) I've used go to spam..
you could also be a victim of low ip reputation.. someone else in the /24 spamming like hell and they just drop the /24 to spam
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