Thanks for the replies guys. I just found it extremely unnecessary and a tad invasive as well. CDG knows we're an online business. They already have our website and business documents.
They might be receiving audit pressure on existancy ... for example (since you're located in USA i'll use the Big 4 [PWC, KPMG, Deloitte, and Ernst & Young] might be auditing their books and questioning samples... you're company may have been selected and thereofre they had to reach out to you.
I agree it's a little odd, usually they schedule the appointment so they know you're home and don't just show up.
Regarding the site survey, you were definitely not singled out in any way whatsoever. It was just a random site survey sampling that we are required to do on every X merchant accounts in accordance with our sponsoring bank's security and audit policy mandates. The same is true for most other processors.
That being said, I do apologize for any confusion caused. Normally the site survey company will call in advance to schedule an appointment to avoid exactly that. However, due to the fact that we have merchants all over the U.S. the "mileage varies" between one site survey inspector and/or company and another.
Please let me know if you have any other questions or if there is anything else that I can help out with. Thanks!
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