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03-07-2011, 10:52 AM #1Newbie
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- Oct 2010
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- 7
HOSTFLY Please Review (BAD Business)
OMG this HOSTFLY also for me now his business is not good i buy it for a RESELLER HOSTING in 15$ but my PROBLEM this is he give me a NOT TO CREATE A ADDPACKAGE in WHM and he said for me that want to change your account in my other server and after all he change it but the PROBLEM again is the CPANEL and WHM is a TRIAL VERSION and now i file for a dispute in PAYPAL to refund my money..
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03-07-2011, 11:10 AM #2Aspiring Evangelist
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03-07-2011, 11:24 AM #3WHT Addict
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- Mar 2005
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Mine's Fine
I was in the middle of updating and creating accounts on my Hostfly reseller account when this thread became active I am having no problems. (Moderators: backup data provided upon request)
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03-07-2011, 11:34 AM #4Newbie
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HOSTFLY Please Review (BAD Business)
who is a customer of HOSTFLY please post your comment there.
Last edited by andrewclar; 03-07-2011 at 11:38 AM.
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03-07-2011, 11:46 AM #5Aspiring Evangelist
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- Apr 2000
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- USA
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That is an odd question, without any other comments.
Do you host with them, or did you?
Tim L█ Superior Host LLC - Quality Web Hosting since 1998
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03-07-2011, 12:28 PM #6Web Hosting Master
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- Mar 2009
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- CA
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That is just bad when a providers WHM display's "Trial"
Sorry for your troubles.0
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03-19-2011, 02:29 AM #7Temporarily Suspended
- Join Date
- May 2010
- Location
- Shining India
- Posts
- 50
Hello,
Greetings from Hostfly!
All our servers are licensed properly. OP was suspended because he create a paypal dispute. As per OP he was not able to add package in WHM. After we verified the same, their was no issues in WHM and ADD package feature was working fine.
Requesting OP to contact our support desk in order to resolve your matter (if any) to : support@hostfly.in
Sincerely,
Hostfly Team0
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03-19-2011, 06:45 AM #8Elite Webmaster
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- Nov 2008
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- Florida, U.S
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- 1,738
HOSTLEET.COM, LLC - Elite Website Hosting Since 2008!
★ Fast ★ Reliable ★ Affordable ★ Secure ★ Friendly & Courteous
★ RISK-FREE Money Back Guarantee ★ U.S.A Based & Operated
★ Read Through Our Most F.A.Q's!0
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03-20-2011, 07:27 AM #9Temporarily Suspended
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- May 2010
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- Shining India
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- 50
Hello,
Greetings from Hostfly!
In a multiple ticket reply we asked client to close dispute so that we can unsuspend his account as reseller plans are not covered under moneyback guarantee which is clearly mentioned in our terms of service which can be seen on http://www.hostfly.in/tos.php and http://www.hostfly.in/guarantee.php.
As OP agreed to our terms while placing order, he should comply with that. We will be happy to unsuspend OP's account after he closes paypal dispute as the money paid by him in on HOLD and not in our hand.
Sincerely,
Hostfly Team0
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03-20-2011, 07:43 AM #10Web Hosting Master
- Join Date
- Apr 2006
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- United Kingdom
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- 618
It's always best to contact your host before opening a dispute, so that things can be worked out. As hosting is an intangible item, it's possible you're going to lose this dispute as per PayPal terms.
Hostfly, it's always best to offer a moneyback guarantee even with resellers, as it allows clients to test your services then cancel if they wish within that period. A reseller account is similar to a shared hosting account, so I can't see any reason not to offer this unless you're paying more upfront to set up resellers (only happens if you resell resellers from another company).0
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03-26-2011, 03:27 PM #11Web Hosting Guru
- Join Date
- Aug 2010
- Posts
- 297
I think in this case, OP had filed a claim too early. However, if a client observes TRIAL ACCOUNT/LICENSE displayed in back end then it is obvious for him to panic and try to leave. Hope, things will work out between you two and OP will continue with hostfly. wish you both luck with your trades
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03-26-2011, 05:18 PM #12Junior Guru Wannabe
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- Mar 2010
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- NJ, USA
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- 59
You should have gone to your host first and confirmed that it is a trial version type a deal, or its an error on the hosts side when they were setting up your account.
Just because you can open a dispute with paypal doesn't mean you will always win it, there are rules and conditions to a dispute.0
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03-26-2011, 05:23 PM #13Newbie
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- Mar 2011
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- 11
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03-26-2011, 08:18 PM #14WHT Addict
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- Mar 2005
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- 144
Still...no problems with Hostfly! I like 'em!
(data avail to MODs upon request)0
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03-27-2011, 12:42 AM #15Junior Guru Wannabe
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- Jan 2011
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- Pakistan
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- 45
I think OP need to contact host first and after their reply can dispute the payment if answer is not satisfactory as he can dispute up to 45 days.
Hopefully Hostfly and OP come to resolution.Web Hosting Pakistan. Affordable and Reliable Web Hosting Services by FMEOS.PK
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Pakistan web Hosting, Domain Registration and Web Designing Services.0
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04-06-2011, 01:52 PM #16Junior Guru Wannabe
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- Sep 2007
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- New Jersey, USA
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- 48
You Wrote: (On 2011-04-05 22:49:02) -
I tried logging into cpanel with this user name, ....... and this password ....... It doesn't work, Please Advise.
Support Staff Wrote: (On 2011-04-05 23:57:20) -
Hello,
Please letme check. Stand by for updates:-
----
For any other queries, mail us at: support@hostfly.in
Sincerely,
Steve Parker,
Customer Services,
Hostfly Internet Services, Inc
You Wrote: (On 2011-04-06 22:32:02) -
What is the status of this ticket?
........
22 hours later still no response.Matt S.
Great Value on quality hosting!
HypnoticHost.com - VPS Hosting, Shared Web Hosting
www.bitlynknetworks.com - Website Design, Shared Hosting, Minecraft and Unmanaged VPS's0
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04-06-2011, 05:08 PM #17Temporarily Suspended
- Join Date
- May 2010
- Location
- Shining India
- Posts
- 50
Hello,
Greetings from Hostfly!
We sincerely apologize for the inconvenience this may caused to you. However after carefully reviewing your account, we found that the password was mismatched during server migration. We have already completed the reset of your password to ********* (hided due to security reasons, refer to the welcome email).
For further support, do mail us at : support@hostfly.in
<<Signature to be setup in your profile>>Last edited by anon-e-mouse; 04-07-2011 at 07:06 PM.
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04-06-2011, 05:51 PM #18Web Hosting Master
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- May 2008
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- Melbourne, Australia
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- 10,629
Hello,
Greetings from Hostfly!
We sincerely apologize for the inconvenience this may caused to you. However after carefully reviewing your account, we found that the password was mismatched during server migration. We have already completed the reset of your password to ********* (hided due to security reasons, refer to the welcome email).
For further support, do mail us at : support@hostfly.in
<<Signature to be setup in your profile>>Last edited by anon-e-mouse; 04-07-2011 at 07:07 PM.
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04-06-2011, 07:13 PM #19Temporarily Suspended
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- May 2010
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- Shining India
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- 50
Hello,
Greetings from Hostfly!
Your case was lodged with our CRM and was resolved. Accidentally an executive to whom your ticket was assigned forgot to acknowledge the you about the resolution of your complaint.
We deeply apologize for the inconvenience this may caused to you.
<<Signature to be setup in your profile>>Last edited by anon-e-mouse; 04-07-2011 at 07:07 PM.
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04-07-2011, 04:51 AM #20Newbie
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- Oct 2010
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- 7
Oh HOSTFLY not refund for me if you not refund just make it a account for me now...and im wait for that...
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04-07-2011, 06:45 AM #21Temporarily Suspended
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- May 2010
- Location
- Shining India
- Posts
- 50
Oh HOSTFLY not refund for me if you not refund just make it a account for me now...and im wait for that...
Greetings from Hostfly!
Please contact our support desk for this on support@hostfly.in
<<Signature to be setup in your profile>>Last edited by anon-e-mouse; 04-07-2011 at 07:07 PM.
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04-07-2011, 06:52 AM #22I like pie!
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- Singapore
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Hostfly Internet Services, Inc0
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04-07-2011, 10:11 AM #23Temporarily Suspended
- Join Date
- May 2010
- Location
- Shining India
- Posts
- 50
Hello,
Greetings from Hostfly!
We are registered under Indian company act 1956 under Limited Liability Partnership. Hence it's incorporated.
For further assistance, do mail us at : support@hostfly.in
<<Signature to be setup in your profile>>Last edited by anon-e-mouse; 04-07-2011 at 07:07 PM.
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04-07-2011, 10:20 AM #24I like pie!
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- Mar 2009
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- Singapore
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- 2,637
It's stated you are located in 16 Robinson Road (Singapore) but how come you are located in India?
http://hostfly.in/contact.phpLast edited by anon-e-mouse; 04-07-2011 at 07:07 PM.
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04-07-2011, 10:24 AM #25Temporarily Suspended
- Join Date
- May 2010
- Location
- Shining India
- Posts
- 50
Hello,
Greetings from Hostfly!
We have outsourced our support to a company based in Singapore. All our postal mails as well as tickets are getting answered by them.
BTW: I think these question have nothing to do with our customers review. <<snipped>>
<<Signature to be setup in your profile>>Last edited by bear; 04-10-2011 at 10:24 AM.
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