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  1. #1

    Angry HOSTFLY Please Review (BAD Business)

    OMG this HOSTFLY also for me now his business is not good i buy it for a RESELLER HOSTING in 15$ but my PROBLEM this is he give me a NOT TO CREATE A ADDPACKAGE in WHM and he said for me that want to change your account in my other server and after all he change it but the PROBLEM again is the CPANEL and WHM is a TRIAL VERSION and now i file for a dispute in PAYPAL to refund my money..
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  2. #2

    Arrow

    Quote Originally Posted by andrewclar View Post
    my PROBLEM this is he give me a NOT TO CREATE A ADDPACKAGE in WHM
    How come this thing can be happen actually...it's a very basic to create new reseller account.

    Anyway good luck for searching new hoster..
    MyLabuan Hosting : Shared & Reseller Hosting|VPS Hosting|Email Backup Services|Domain Services
    Join Us : MyLabuan FB
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  3. #3

    Mine's Fine

    I was in the middle of updating and creating accounts on my Hostfly reseller account when this thread became active I am having no problems. (Moderators: backup data provided upon request)
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  4. #4

    Angry HOSTFLY Please Review (BAD Business)

    who is a customer of HOSTFLY please post your comment there.
    Last edited by andrewclar; 03-07-2011 at 11:38 AM.
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  5. #5
    Join Date
    Apr 2000
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    USA
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    443
    That is an odd question, without any other comments.
    Do you host with them, or did you?

    Tim L
    Superior Host LLC - Quality Web Hosting since 1998
    We really do support you like no other
    Secure, ultra reliable hosting
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  6. #6
    Join Date
    Mar 2009
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    That is just bad when a providers WHM display's "Trial"

    Sorry for your troubles.
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  7. #7
    Join Date
    May 2010
    Location
    Shining India
    Posts
    50
    Hello,

    Greetings from Hostfly!

    All our servers are licensed properly. OP was suspended because he create a paypal dispute. As per OP he was not able to add package in WHM. After we verified the same, their was no issues in WHM and ADD package feature was working fine.

    Requesting OP to contact our support desk in order to resolve your matter (if any) to : [email protected]

    Sincerely,
    Hostfly Team
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  8. #8
    Join Date
    Nov 2008
    Location
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    1,686
    Quote Originally Posted by Hostfly View Post

    OP was suspended because he create a paypal dispute.
    You suspended his account for this?!..

    Do you not offer a money back guarantee? Did the OP ask for a refund?
    HOSTLEET.COM, LLC - Elite Website Hosting Since 2008!
    Fast Reliable Affordable Secure Friendly & Courteous
    RISK-FREE Money Back Guarantee PCI-Compliant Checkout
    U.S.A Based & Operated Read Through Our Most F.A.Q's!
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  9. #9
    Join Date
    May 2010
    Location
    Shining India
    Posts
    50
    Hello,

    Greetings from Hostfly!

    In a multiple ticket reply we asked client to close dispute so that we can unsuspend his account as reseller plans are not covered under moneyback guarantee which is clearly mentioned in our terms of service which can be seen on http://www.hostfly.in/tos.php and http://www.hostfly.in/guarantee.php.

    As OP agreed to our terms while placing order, he should comply with that. We will be happy to unsuspend OP's account after he closes paypal dispute as the money paid by him in on HOLD and not in our hand.

    Sincerely,

    Hostfly Team
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  10. #10
    Join Date
    Apr 2006
    Location
    United Kingdom
    Posts
    609
    It's always best to contact your host before opening a dispute, so that things can be worked out. As hosting is an intangible item, it's possible you're going to lose this dispute as per PayPal terms.

    Hostfly, it's always best to offer a moneyback guarantee even with resellers, as it allows clients to test your services then cancel if they wish within that period. A reseller account is similar to a shared hosting account, so I can't see any reason not to offer this unless you're paying more upfront to set up resellers (only happens if you resell resellers from another company).
    John Slane | Systems Administrator
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  11. #11
    Join Date
    Aug 2010
    Posts
    295
    I think in this case, OP had filed a claim too early. However, if a client observes TRIAL ACCOUNT/LICENSE displayed in back end then it is obvious for him to panic and try to leave. Hope, things will work out between you two and OP will continue with hostfly. wish you both luck with your trades
    █ l Host Monsterz Pvt Ltd • Superb Support Network • DES 64 bit Secured Network
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  12. #12
    Join Date
    Mar 2010
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    You should have gone to your host first and confirmed that it is a trial version type a deal, or its an error on the hosts side when they were setting up your account.

    Just because you can open a dispute with paypal doesn't mean you will always win it, there are rules and conditions to a dispute.
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  13. #13
    Quote Originally Posted by rowdyplace View Post
    I was in the middle of updating and creating accounts on my Hostfly reseller account when this thread became active I am having no problems. (Moderators: backup data provided upon request)
    Same here.. i've two packages with Hostfly. They always respond on tickets and gave good support!
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  14. #14
    Still...no problems with Hostfly! I like 'em!
    (data avail to MODs upon request)
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  15. #15
    Join Date
    Jan 2011
    Location
    Pakistan
    Posts
    42
    I think OP need to contact host first and after their reply can dispute the payment if answer is not satisfactory as he can dispute up to 45 days.
    Hopefully Hostfly and OP come to resolution.
    Web Hosting Pakistan. Affordable and Reliable Web Hosting Services by FMEOS.PK
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  16. #16
    Join Date
    Sep 2007
    Location
    New Jersey, USA
    Posts
    48
    You Wrote: (On 2011-04-05 22:49:02) -

    I tried logging into cpanel with this user name, ....... and this password ....... It doesn't work, Please Advise.



    Support Staff Wrote: (On 2011-04-05 23:57:20) -


    Hello,

    Please letme check. Stand by for updates:-

    ----
    For any other queries, mail us at: [email protected]

    Sincerely,
    Steve Parker,
    Customer Services,
    Hostfly Internet Services, Inc
    You Wrote: (On 2011-04-06 22:32:02) -

    What is the status of this ticket?


    ........
    22 hours later still no response.
    Matt S.
    Great Value on quality hosting!
    HypnoticHost.com - VPS Hosting, Shared Web Hosting
    www.bitlynknetworks.com - Website Design, Shared Hosting, Minecraft and Unmanaged VPS's
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  17. #17
    Join Date
    May 2010
    Location
    Shining India
    Posts
    50
    Hello,

    Greetings from Hostfly!

    We sincerely apologize for the inconvenience this may caused to you. However after carefully reviewing your account, we found that the password was mismatched during server migration. We have already completed the reset of your password to ********* (hided due to security reasons, refer to the welcome email).

    For further support, do mail us at : [email protected]

    <<Signature to be setup in your profile>>
    Last edited by anon-e-mouse; 04-07-2011 at 07:06 PM.
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  18. #18
    Join Date
    May 2008
    Location
    Melbourne, Australia
    Posts
    10,482
    Hello,

    Greetings from Hostfly!

    We sincerely apologize for the inconvenience this may caused to you. However after carefully reviewing your account, we found that the password was mismatched during server migration. We have already completed the reset of your password to ********* (hided due to security reasons, refer to the welcome email).

    For further support, do mail us at : [email protected]


    <<Signature to be setup in your profile>>
    How come it took over 22hrs for you to reply to the ticket, or did you just reply here and not update the ticket?
    Last edited by anon-e-mouse; 04-07-2011 at 07:07 PM.
    l Dedigeeks (Twitter) • Shared • Reseller • Cloud VPS • Since 2010
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    l www.yourcompanynamehere.com • Customer Service Rep. • Superior Service Guarantee
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  19. #19
    Join Date
    May 2010
    Location
    Shining India
    Posts
    50
    Hello,

    Greetings from Hostfly!

    Your case was lodged with our CRM and was resolved. Accidentally an executive to whom your ticket was assigned forgot to acknowledge the you about the resolution of your complaint.

    We deeply apologize for the inconvenience this may caused to you.


    <<Signature to be setup in your profile>>
    Last edited by anon-e-mouse; 04-07-2011 at 07:07 PM.
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  20. #20
    Oh HOSTFLY not refund for me if you not refund just make it a account for me now...and im wait for that...
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  21. #21
    Join Date
    May 2010
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  22. #22
    Join Date
    Mar 2009
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    Singapore
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    Hostfly Internet Services, Inc
    Are you guys even registered?
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  23. #23
    Join Date
    May 2010
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    Shining India
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  24. #24
    Join Date
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    Last edited by anon-e-mouse; 04-07-2011 at 07:07 PM.
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  25. #25
    Join Date
    May 2010
    Location
    Shining India
    Posts
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    Hello,

    Greetings from Hostfly!

    We have outsourced our support to a company based in Singapore. All our postal mails as well as tickets are getting answered by them.

    BTW: I think these question have nothing to do with our customers review. <<snipped>>


    <<Signature to be setup in your profile>>
    Last edited by bear; 04-10-2011 at 10:24 AM.
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  26. #26
    Join Date
    Nov 2009
    Location
    Kerala, India
    Posts
    264
    May I know with what name you registered your company?

    I have searched with the name "hostfly" in the website of Ministry Of Corporate Affairs and unable to find such company name there.

    http://www.mca.gov.in/DCAPortalWeb/d...ameSRAction.do

    As per my knowledge, "Inc" suffix is not allowed for Company Names in India. Since you claim that you are registered under Limited Liability Partnership, it must be "LLP"
    Last edited by anon-e-mouse; 04-07-2011 at 07:08 PM.
    Subodh Manikoth [Netmagics.com - In Business Since 2007]
    Linux & Windows Hosting | Reseller Hosting | Master Reseller | Alpha Reseller | VPS
    99.9% Uptime SLA | 30 Days Money Back | 24x7 Live Support
    Payment Methods: PayPal/Credit Card, Indian ATM/Debit Cards/NetBanking, Bank Deposit
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  27. #27
    Join Date
    Mar 2009
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    Quote Originally Posted by Subodh M View Post
    May I know with what name you registered your company?

    I have searched with the name "hostfly" in the website of Ministry Of Corporate Affairs and unable to find such company name there.

    http://www.mca.gov.in/DCAPortalWeb/d...ameSRAction.do

    As per my knowledge, "Inc" suffix is not allowed for Company Names in India. Since you claim that you are registered under Limited Liability Partnership, it must be "LLP"
    That sounds a little fishy and something is not right about this.
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  28. #28
    Join Date
    May 2010
    Location
    Shining India
    Posts
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    Hello,

    Greetings from Hostfly!

    The firm is properly registered as Limited Liability Partnership in India. That's the maximum I can tell for now. Also this thread is for existing customers of our firm who can review and your questions are simply out of topic. For this kind of information, get in touch with us directly on [email protected] or USE RTI.

    Any further out of topic post will be reported to mods.


    <<Signature to be setup in your profile>>
    Last edited by anon-e-mouse; 04-07-2011 at 07:08 PM.
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  29. #29

    Enough!

    I agree with Hostfly! Knock it off. Why the witch hunt? If you don't like them, spend your money elswhere! I have had a reseller account for over 6 months - hosting 6 domains - and NO PROBLEMS!!
    (Mods...proof submitted upon private request...)
    I am NOT affiliated with them in anyway except as a satisfied customer.
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  30. #30
    Hostfly.in, maxhost.co.in, and canhost.us I think are all the same company. I signed up for hostfly's shared hosting service last night, and so far am not impressed. The IP of the server my site is on is: 66.96.245.68. By doing a traceroute, we see that it comes back as server146.maxhost.co.in. The IP of maxhost.co.in is: 122.160.111.220 which comes back as static-enterpriseidc.canhost.us. A traceroute on canhost.us reveals that the IP address is 122.160.111.220, the same as maxhost.co.in. The addresses on the maxhost and hostfly websites are the same; 16 Robinson Road, Singapore. A Google Street View search reveals that it's of some tall office building in Singapore. How convenient. The address of canhost.us is: CanHost DataServices, Inc C/16, Indira Nagar, UP (East), India 226016.

    The problem I have is that I'm trying to run a business, and every email I send to a yahoo address is bounced back, and any email sent to a Gmail address gets caught in the spam folder. If we do a blacklist check on: 122.160.111.220, we find that there are 4 serious violations with: RATS-Dyna, UCEPROTECTL1, UCEPROTECTL2, UCEPROTECTL3, and UCEPROTECTL4. I've checked the IP of the mail server; 66.96.245.68, and it too is on the four blacklists. I cannot run a business when my emails are not delivered to my customers.

    I poked around in cPanel a bit, and uploaded one single page via ftp, and this message pops up saying that accounts consuming high cpu usage will be suspended. What a joke. Support emails are answer by: "Steve Parker" which is a ******** name.

    I get the feeling this "hosting company" is being run by a college kid. I'm going to ask for a refund.
    Last edited by MasterOne; 04-07-2011 at 09:17 PM.
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  31. #31
    Join Date
    May 2010
    Location
    Shining India
    Posts
    50
    Hello,

    Greetings from Hostfly!

    After reviewing your account carefully I can tell you that each of your ticket was replied in timely manner. However please understand that you have opted for our FUN plan ($3.95/month) which is shared hosting plan. Blacklist IP's are common problem on shared hosting servers as few people try to send Unsolicited Bulk Mails (Spam). You should go for a VPS if you are looking for 99% email delivery in inbox folders.

    You are eligible for refund under our 30 days moneyback guarantee. Please create a support ticket to cancel your account.
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  32. #32
    By the way, how long does it take for you guys to reply to a ticket? I've sent an email regarding some pre-sales questions (on 1st April), but haven't received any reply yet.
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  33. #33
    Join Date
    May 2010
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    50
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  34. #34
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  35. #35
    Join Date
    May 2010
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    Shining India
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  36. #36
    My first choice would have been PM, but I wasn't eligible at that time (Min 5 posts are required I guess).

    As far as email ID is concerned, if you guys can provide Company related info on this email (Check post 23rd of this thread, as I couldn't post URL due to restrictions), then I don't see any reason why you guys didn't replied to the ticket (which of-course included only hosting related queries). And if you guys do not reply to non-customer tickets on this email ID, then rather than just ignoring it, it could have been forwarded to the concerned department.
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  37. #37
    Join Date
    May 2010
    Location
    Shining India
    Posts
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    Hello Mr. Harry,

    My first choice would have been PM, but I wasn't eligible at that time (Min 5 posts are required I guess).

    As far as email ID is concerned, if you guys can provide Company related info on this email (Check post 23rd of this thread, as I couldn't post URL due to restrictions), then I don't see any reason why you guys didn't replied to the ticket (which of-course included only hosting related queries). And if you guys do not reply to non-customer tickets on this email ID, then rather than just ignoring it, it could have been forwarded to the concerned department.
    Greetings from Hostfly!

    As per our records, we have already replied your email dated April 8th 2011 and we have also received reply from you seeking IP of the server on 9th April 2011. In order to provide speedy ticket reply to our existing customers's mail, we don't accept non customer emails on our support mail id.

    However as mentioned on our website contact page, you can choose appropriate mail id in order to get faster reply.
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  38. #38
    Join Date
    Mar 2008
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    Quote Originally Posted by Hostfly View Post
    Hello,

    Greetings from Hostfly!

    After reviewing your account carefully I can tell you that each of your ticket was replied in timely manner. However please understand that you have opted for our FUN plan ($3.95/month) which is shared hosting plan. Blacklist IP's are common problem on shared hosting servers as few people try to send Unsolicited Bulk Mails (Spam). You should go for a VPS if you are looking for 99% email delivery in inbox folders.

    You are eligible for refund under our 30 days moneyback guarantee. Please create a support ticket to cancel your account.
    The dedicated servers that are setup for Shared Hosting may have more accounts on the box however, you should really enforce some form of security. If not daily, at least weekly you should scan entire home directories, scan the public ftp space, scan mail and scan the public web space for Viruses, Malware, Infected Files etc. Or at least perform these actions if you know your mail server IP is Black Listed.

    In addition, you can always try to work with the DNSBL to have your mail server IP removed after you're able to locate which account is sending the spam either intentionally or they may have infected files and have no clue. Either way, all servers should be properly administrator so no client has to suffer.

    I believe you have done a great job on keeping it honest in this thread. Best of luck to you and your venture.
    Last edited by LevelHosting Inc; 04-09-2011 at 03:38 AM.
    LevelHosting Inc. - Unlimited Web Hosting at your level
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    Meeting the demands of high traffic web sites at an affordable price!
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  39. #39
    hostfly.in seems to be down
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  40. #40
    One of their servers (66.96.245.68) is down, i've one package on this server.. so all sites down
      0 Not allowed!

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