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  1. #1
    Join Date
    Feb 2011
    Posts
    33

    Your Advice: How to cancel a plan and keep on using it until expiration

    I wanted to get some advice on a hosting situation.

    My current VPS hostís account expires at the end of the month. I am planning on moving to another host 7 days prior to this expiration date in order to manually set up the new site, get it configured properly, change DNS settings etc.

    The issue is two-fold. Iím on an annual plan with my current host and they want to bill me for the next year 2 weeks prior to this account expiring. Obviously I donít want this, so I either need to tell them I want to go month-to-month (and then tell them I want to cancel about 8 days before the expiration) or I just come out and tell them now I plan on not renewing at all after the current paid for year expires.

    My fear is that once I say I want to cancel (at the end of the month) that they may cancel the account immediately. Am I worrying over nothing? Iím aware I could purchase the new hosting account early, but Iíd rather do it about a week early so that Iím not paying for double hosting for a lengthy period of time.

  2. #2
    Join Date
    Aug 2010
    Location
    New Jersey
    Posts
    65
    This is an odd situation and its one more and more people seem to get themselves into. I am not sure what the thought process of the hosts are that cancel service when time is still left on their account. All I can say is if it was a half decent host, I suppose for 1 you wouldn't be leaving but generally this simply shouldn't happen -- You've paid for it!

    I would e-mail someone you know personally, let him know your situation and see what he can do for you. If its their policy to simply remove any remaining time you have on your account then that's something that needs to be addressed and perhaps WHT may help you do it

    Good luck to you, I dislike slimey hosts
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  3. #3
    Join Date
    Mar 2005
    Location
    Labrador, Canada
    Posts
    951
    Usually you can submit a request to "cancel at the end of the current billing period" which any respectable host will honour.

    Regardless though, I'd suggest turning up your new server now and start getting it ready for the transfer. By giving yourself lots of lead time you will ensure everything works correctly and the migration happens smoothly. Paying a few extra dollars shouldn't be a big concern if you value the website

  4. #4
    Join Date
    Jan 2010
    Location
    San Francisco
    Posts
    1,799
    It depends on your current host's policy and how much time they require for you to submit a cancellation request prior to the end of your billing cycle. Check the ToS for this and simply make sure you cancel before then, otherwise, you may be responsible for the next billing cycle.

    A decent host won't just go deleting your account. You've paid until the end of this month and that's what you should get, regardless of their billing policies to bill you 2 weeks prior.

  5. #5
    Check terms of service for cancellation conditions.
    Most of the time you can submit cancellation request and request to keep server online to renew date.
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  6. #6
    Join Date
    Dec 2000
    Location
    Milwaukee, WI
    Posts
    139
    If it was me, I would move the sites now, and not wait until the end of the month. Once everything is moved and confirmed working, "turn off" the site at the old provider (assuming it's a dynamic site) by putting up a notice to your users that you're undergoing maintenance , switch DNS, wait a day or two, and cancel your old account.

    Like you said, the worry would be if they cancel the account immediately. Instead of wondering of the ifs, just take care of business now. So you lose out on a few weeks of hosting. What's more important to you, the prepaid hosting account you already purchased, or the uptime of your site?

  7. #7
    Join Date
    Feb 2004
    Location
    Sacramento CA
    Posts
    3,342
    I agree with CreedFeed, why try to milk the last bit of blood from a yearly sub? Move your sites over now get them up and running change the DNS and then just cancel your account when ready. No need to wait until the last minute, this is really only an issue if you INSIST and getting every last bit of hosting from your current provider.

  8. #8
    Join Date
    Jan 2011
    Location
    Canada
    Posts
    934
    I agree with Nnyan and CreedFeed. Spool up your other host at for a least a month beforehand and start transferring a skeleton site over to at least test it out. The last thing you want is to jump ship and end up in an even worse place with no life boat.

    Also some cancellations are just a single mouse-click away, while some providers will need you to fax/mail a copy with ID. Read the ToS for their cancellation policy and be sure to give yourself, and your current provider enough lead time.

  9. #9
    Join Date
    Feb 2003
    Location
    NY
    Posts
    11,521
    You should be able to inform them that at the end of the billing period you will no longer need their services, but keeping your service until end of billing cycle as paid for.

  10. #10
    Join Date
    Nov 2002
    Location
    Austin, TX
    Posts
    369
    It's not uncommon for an invoice to be issues a couple weeks before a renewal, especially an annual one.

    Common sense tells me that you should be able to get that invoice removed and have your service honored up to that due date.

    I think the key is to have good communication with the host, so that everything is made aware.
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  11. #11
    Join Date
    Nov 2007
    Location
    New Jersey, USA
    Posts
    4,680
    All you would have to do is tell them to cancel the hosting at the end of the billing period. They are not allowed to cancel it before then, because you have paid up to that date.

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  12. #12
    Join Date
    Feb 2011
    Posts
    33
    Thank you everyone for your advice. We are probably going to request to cancel at the end of the current billing period. However, we have multiple backups and are prepared to move quickly if any issues arise.

  13. #13
    Join Date
    Feb 2003
    Location
    NY
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    11,521
    Quote Originally Posted by mavs-fan View Post
    Thank you everyone for your advice. We are probably going to request to cancel at the end of the current billing period. However, we have multiple backups and are prepared to move quickly if any issues arise.
    You shouldn't have any issues, you paid for the month and the current billing period...so I think you'll be okay.

  14. #14
    Join Date
    Jun 2003
    Location
    California
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    2,766
    Quote Originally Posted by mavs-fan View Post
    Thank you everyone for your advice. We are probably going to request to cancel at the end of the current billing period. However, we have multiple backups and are prepared to move quickly if any issues arise.
    Bad idea.

    You're still down for most of a day if your host has an "immediate termination" clause in the TOS. Some do, and some don't, and still others will immediately terminate because they are jerks.

    The best course of action is to acquire the new webspace, "test move" your sites to verify that your move operation works, and then cancel. If the host is a jerk and immediately terminates, then you only have to change your name servers. If the host isn't a jerk, then you have time to make the move.

  15. #15
    Join Date
    Feb 2003
    Location
    NY
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    11,521
    Quote Originally Posted by fshagan View Post
    Bad idea.

    You're still down for most of a day if your host has an "immediate termination" clause in the TOS. Some do, and some don't, and still others will immediately terminate because they are jerks.

    The best course of action is to acquire the new webspace, "test move" your sites to verify that your move operation works, and then cancel. If the host is a jerk and immediately terminates, then you only have to change your name servers. If the host isn't a jerk, then you have time to make the move.
    No I still think contacting the host would also suffice to find out what their policy is if they have already paid for service. I've been with hosts that keep you own for 2 weeks into the next billing cycle if you've cancelled.

  16. #16
    Join Date
    Nov 2010
    Posts
    132
    Look at your most recent invoice, it should have a renewal period. For example, "mydomain.com. 04/05/2011 - 04/05/2012".

    If they were to terminate/cancel your account before 04/05/2011, they're doing something wrong (and possibly illegal?).

    Good luck!

  17. #17
    Join Date
    Feb 2011
    Posts
    33
    I contacted the host and have in writing that they will not bill us again and that the VPS will be active until the next billing date. As said earlier, I still plan to move the site a week prior to ensure everything goes smoothly.

    So... so far, so good.

  18. #18
    Join Date
    Jun 2003
    Location
    California
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    2,766
    Quote Originally Posted by Techy View Post
    No I still think contacting the host would also suffice to find out what their policy is if they have already paid for service. I've been with hosts that keep you own for 2 weeks into the next billing cycle if you've cancelled.
    So, what does he do if the host responds with "I canceled your account" like happened in this case: http://www.webhostingtalk.com/showthread.php?t=716030

    I have been with great hosts. But I've heard enough horror stories about hosts who immediately cancel any account that mentions they are moving. Their rationale' is that they want to protect the other accounts on the server, and are afraid someone who is unhappy will try to make things difficult during the last few weeks.

  19. #19
    Join Date
    Jun 2003
    Location
    California
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    2,766
    Quote Originally Posted by mavs-fan View Post
    I contacted the host and have in writing that they will not bill us again and that the VPS will be active until the next billing date. As said earlier, I still plan to move the site a week prior to ensure everything goes smoothly.
    That's a good plan ... giving yourself a week means you can actually get some sleep if the transfer goes bad!

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