Page 2 of 2 FirstFirst 12
Results 26 to 30 of 30
  1. #26
    Join Date
    Jan 2010
    Posts
    46
    Issue seems fine with my dedicated server now, my VPS client is still didn't confirm whether it's solved or not.

    Thanks.

  2. #27
    Join Date
    May 2003
    Location
    Moon
    Posts
    1,177
    still not works for me

  3. #28
    Join Date
    Oct 2009
    Posts
    1,036
    Hi everyone,

    Although all signs point to it not being an issue with us, as it turns out no one has really opened a proper ticket for this issue. At least, that's what my engineers are telling me.

    What we need is the following:

    Open a ticket in our support system (support.burst.net or e-mail to support@burst.net): You need to PASTE a traceroute TO and (if possible) FROM your server. Do NOT ATTACH A FILE as our ticket system does not accept attachments.

    Also, if you cannot give us a FROM traceroute, please make sure the TO can be traced back by our engineers.

    Any traceroutes posted here will be ignored. You MUST open a support ticket and provide us this basic info.

    Thank you.
    Last edited by BurstNET_CSM; 03-07-2011 at 11:28 AM. Reason: typos

  4. #29
    Join Date
    Oct 2009
    Posts
    1,036
    Okay. At this point, since not one person has sent us a ticket or a traceroute, we're considering the issue resolved and will remove ourselves from this thread. If you have any issue, please follow my instructions above and use our actual support route.

    Thanks.

  5. #30
    Join Date
    Dec 2005
    Location
    Australia, Brisbane
    Posts
    147
    I have provided everything you asked for in ticket ID: 2613159

Page 2 of 2 FirstFirst 12

Similar Threads

  1. Worst Customer service and Wrong Billing from Burst.net
    By melorhosts in forum Dedicated Server
    Replies: 13
    Last Post: 11-13-2010, 08:36 AM
  2. Customer Portal Or Control Panel Like : Softlayer Portal
    By Fudevs in forum Hosting Software and Control Panels
    Replies: 6
    Last Post: 09-12-2008, 04:42 AM
  3. Spam comming from a burst.net customer
    By wmac in forum Web Hosting Lounge
    Replies: 2
    Last Post: 11-17-2002, 11:51 PM
  4. Replies: 0
    Last Post: 06-14-2001, 10:33 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •