Results 26 to 30 of 30
-
03-07-2011, 10:22 AM #26Junior Guru Wannabe
- Join Date
- Jan 2010
- Posts
- 46
Issue seems fine with my dedicated server now, my VPS client is still didn't confirm whether it's solved or not.
Thanks.
-
03-07-2011, 10:42 AM #27Streaming Specialist
- Join Date
- May 2003
- Location
- Moon
- Posts
- 1,177
still not works for me
-
03-07-2011, 11:27 AM #28BEST.CSM.EVER
- Join Date
- Oct 2009
- Posts
- 1,036
Hi everyone,
Although all signs point to it not being an issue with us, as it turns out no one has really opened a proper ticket for this issue. At least, that's what my engineers are telling me.
What we need is the following:
Open a ticket in our support system (support.burst.net or e-mail to support@burst.net): You need to PASTE a traceroute TO and (if possible) FROM your server. Do NOT ATTACH A FILE as our ticket system does not accept attachments.
Also, if you cannot give us a FROM traceroute, please make sure the TO can be traced back by our engineers.
Any traceroutes posted here will be ignored. You MUST open a support ticket and provide us this basic info.
Thank you.Last edited by BurstNET_CSM; 03-07-2011 at 11:28 AM. Reason: typos
-
03-07-2011, 03:32 PM #29BEST.CSM.EVER
- Join Date
- Oct 2009
- Posts
- 1,036
Okay. At this point, since not one person has sent us a ticket or a traceroute, we're considering the issue resolved and will remove ourselves from this thread. If you have any issue, please follow my instructions above and use our actual support route.
Thanks.
-
03-15-2011, 04:05 AM #30WHT Addict
- Join Date
- Dec 2005
- Location
- Australia, Brisbane
- Posts
- 147
I have provided everything you asked for in ticket ID: 2613159
Similar Threads
-
Worst Customer service and Wrong Billing from Burst.net
By melorhosts in forum Dedicated ServerReplies: 13Last Post: 11-13-2010, 08:36 AM -
Customer Portal Or Control Panel Like : Softlayer Portal
By Fudevs in forum Hosting Software and Control PanelsReplies: 6Last Post: 09-12-2008, 04:42 AM -
Spam comming from a burst.net customer
By wmac in forum Web Hosting LoungeReplies: 2Last Post: 11-17-2002, 11:51 PM -
looking for burst.net customer to know about their server
By kaz in forum Dedicated ServerReplies: 0Last Post: 06-14-2001, 10:33 AM