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Thread: mydediserver - be aware
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03-04-2011, 12:36 PM #1Junior Guru
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- Apr 2009
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- 193
mydediserver - be aware
Send them in the end of January ticket with notice of cancellation at the end of February - was way in excess of required 30 days.
No response until now. February 25 received invoice for March, yesterday - reminder.
Good thing I canceled automatic payments on paypal.
Other then that was ok - prompt response on all tickets etc..
Just be aware of this.
Had dedicated server with them for couple of years
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03-04-2011, 01:21 PM #2Web Hosting Master
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- Apr 2009
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- New York
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- 928
Hi,
It could have been an issue with their billing system, did you ever write them a support ticket about the invoices? I think the title is a bit misleading they didn't take any money from you, just sent an invoice, it could have just been a misunderstanding.
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03-04-2011, 01:38 PM #3Junior Guru
- Join Date
- Apr 2009
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- 193
Yes, I posted ticket in their system about cancellation - there were no other ways to notify about cancellation.
No answer in more then a month.
Always received prompt response on my tickets before this one, but this one just got ignored.
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03-04-2011, 02:38 PM #4Cable Director
- Join Date
- Aug 2007
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- Datacenter
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- 4,414
As long as you have cancelled the paypal subscription and informed them about the cancellation I don't think you have anything to worry about
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» Dedicated Servers in [EU] Netherlands + Belgium with DAILY support, also on weekends
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03-04-2011, 05:23 PM #5Web Hosting Master
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- Oct 2000
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- Lake Geneva, WI.
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- 1,370
The OP's subject title is a bit misleading here. It makes on thing there's something shady or not on the up and up with the provider in question.
You said you submitted a "ticket" to cancel? A support ticket? My suggestion would be to read the TOS and see what the cancellation policy is. Some providers require a written notice, email, fax, whatever... I guess I'm just a little confused by your title which at first glance makes it look like this a provider someone should stay away from. In fact it may be all one big misunderstanding.█ Jeremy Kinsey (jer@mia.net) - 262-248-6759
█ Dedicated Servers - Web Hosting - Colocation HostDrive.Com
█ Since 1997
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03-04-2011, 05:27 PM #6Junior Guru
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- Apr 2009
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- 193
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03-07-2011, 11:11 AM #7Web Hosting Master
- Join Date
- Oct 2000
- Location
- Lake Geneva, WI.
- Posts
- 1,370
█ Jeremy Kinsey (jer@mia.net) - 262-248-6759
█ Dedicated Servers - Web Hosting - Colocation HostDrive.Com
█ Since 1997
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03-07-2011, 12:51 PM #8Newbie
- Join Date
- Nov 2006
- Posts
- 26
Dear All,
We regret to inform you that there had been some problems with the billing software which lead to these complaints. We are earnestly trying to rectify the defects at the earliest. If there are any complaints, please open tickets with us, we will make corrections.
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