03-02-2011, 11:48 PM
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Aspiring Evangelist
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Join Date: Jan 2011
Location: United States
Posts: 382
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I'm using LiveZilla for my website right now, I've tried Live Help Messenger, the WHMCS addon but it was buggy and dropped some of the messages my users sent, which completely destroys the support between me and my visitors.
Then I used ProvideSupport but I didn't really like their software in whole..
What is the best live chat software to you guys?
I personally like LivePerson, but I don't have the money to purchase it sadly.
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03-02-2011, 11:50 PM
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WHT Content Curator
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Join Date: Nov 2002
Location: Austin, TX
Posts: 320
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Are you having issues with LiveZilla right now?
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Tin Pham
WP Engine - Hassle-Free WordPress Hosting
HostBlanket - Covering all things Web Hosting
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03-02-2011, 11:56 PM
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Business Professional
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Join Date: May 2008
Location: Missouri
Posts: 1,291
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Liveperson is the best, but if you need a more affordable solution Kayako is the way to go.
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Patrick Nett | E-mail: Patrick [at] PKNTech [dot] com
PKN Technology Group - Parent Holding Company in IT Business
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03-03-2011, 12:05 AM
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Aspiring Evangelist
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Join Date: Jan 2011
Location: United States
Posts: 382
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LiveZilla is fine with me, and it's what I like personally... But I would want to invest in a paid software, as people see that your using licensed software, which brings customers...
I am sticking with LiveZilla until I get money for LivePerson probably, Kayako seems nice though.
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03-03-2011, 12:14 AM
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WHT Content Curator
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Join Date: Nov 2007
Location: Dallas, TX
Posts: 8,410
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Quote:
Originally Posted by PatrickN
Liveperson is the best, but if you need a more affordable solution Kayako is the way to go.
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As a quick note, LivePerson is usually pretty quick to offer a 50% monthly recurring discount to new potential clients (and sometimes on retentions).
-mike
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Mike G. - Limestone Networks - Account Specialist
Dedicated Server Hosting - Premium Network - Passionate Support - Fusion Reseller Platform
Dallas Datacenter - Unmanaged and Managed Services - Intel Ivy Bridge Now Available!
@LimestoneInc - Dedicated Server - 877.586.0555 x1
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03-03-2011, 12:16 AM
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WHT Addict
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Join Date: Oct 2008
Posts: 102
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Kayako Liveperson is the best..
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03-03-2011, 12:24 AM
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Business Professional
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Join Date: May 2008
Location: Missouri
Posts: 1,291
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Quote:
Originally Posted by Mike - Limestone
As a quick note, LivePerson is usually pretty quick to offer a 50% monthly recurring discount to new potential clients (and sometimes on retentions).
-mike
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Dead serious? I did not know this, what are their rates without the discount?
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Patrick Nett | E-mail: Patrick [at] PKNTech [dot] com
PKN Technology Group - Parent Holding Company in IT Business
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03-03-2011, 12:29 AM
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WHT Content Curator
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Join Date: Nov 2007
Location: Dallas, TX
Posts: 8,410
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Quote:
Originally Posted by PatrickN
Dead serious? I did not know this, what are their rates without the discount?
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They usually quote $99 monthly per concurrent operator seat initially. For new sign-ups, they tend to offer $49 monthly per concurrent operator fairly quickly.
On retentions, it's usually $99 -> $75 -> $49 or sometimes $99 -> $49.
-mike
__________________
Mike G. - Limestone Networks - Account Specialist
Dedicated Server Hosting - Premium Network - Passionate Support - Fusion Reseller Platform
Dallas Datacenter - Unmanaged and Managed Services - Intel Ivy Bridge Now Available!
@LimestoneInc - Dedicated Server - 877.586.0555 x1
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03-03-2011, 02:32 AM
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WHT Content Curator
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Join Date: Nov 2002
Location: Austin, TX
Posts: 320
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I've played with a lot of live chat systems. I really don't care for Kayako, liveperson is a good platform to use.
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Tin Pham
WP Engine - Hassle-Free WordPress Hosting
HostBlanket - Covering all things Web Hosting
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03-03-2011, 07:59 AM
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Web Hosting Master
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Join Date: Aug 2007
Location: Alblasserdam
Posts: 2,658
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We have very good experience with Kayako's desktop 
Runs great and does look very pro!
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03-03-2011, 08:18 AM
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Lord of live chats
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Join Date: Jul 2009
Location: UK
Posts: 1,221
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Theres plenty out there a lot cheaper than what others have quotes here!
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03-03-2011, 11:05 AM
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Web Hosting Evangelist
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Join Date: Sep 2010
Posts: 456
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Personally, I did not care much for Kayako. Felt it was too much overkill just for live chat.
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03-07-2011, 04:26 PM
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Web Hosting Master
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Join Date: Mar 2010
Location: Upstate New York
Posts: 767
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Mikeambrose3, are you still looking for live chat software where you run the 'server' portion on your own server(s), or did you want to go with something hosted instead? As lynxus mentioned there are cheaper alternatives - just depends on what features you need.
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03-07-2011, 04:26 PM
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WHT Content Curator
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Join Date: Feb 2003
Location: NY
Posts: 11,362
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Kayako - but it is all i've really used.
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03-07-2011, 04:33 PM
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Junior Guru Wannabe
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Join Date: Feb 2011
Posts: 52
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What do you guys think of spark? I wish there was a fastpath plugin for a spark iphone or Gphone app.
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