Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : BlueMile network

[californication]

Hi,

I have a problem with bluemile network on 3 servers (screenshot http://pix.am/uB36.png ), but they told me that they don't have problem as usually support says. I know people from WHT can help me and explain who has problem.

this is my server ip 68.68.17.195 at bluemile. from my place in LA tracert works well, but from some place in CA i got this:

3 te0-0-0-1.1051.mpd21.ams03.atlas.cogentco.com (149.6.128.17) 1.740 ms 1.955 ms 2.025 ms
4 te0-0-0-2.ccr21.lpl01.atlas.cogentco.com (154.54.37.70) 11.336 ms 11.521 ms te0-1-0-2.ccr21.lpl01.atlas.cogentco.com (154.54.37.78) 11.174 ms
5 te0-4-0-3.ccr21.ymq02.atlas.cogentco.com (154.54.44.205) 101.917 ms te0-1-0-4.ccr21.ymq02.atlas.cogentco.com (154.54.26.141) 102.918 ms 102.658 ms
6 te0-0-0-7.mpd22.yyz02.atlas.cogentco.com (154.54.25.25) 108.862 ms te0-1-0-6.mpd22.yyz02.atlas.cogentco.com (154.54.42.233) 109.105 ms te0-2-0-5.mpd22.yyz02.atlas.cogentco.com (154.54.44.126) 109.181 ms
7 te3-1.ccr01.buf02.atlas.cogentco.com (154.54.43.62) 109.616 ms te4-3.ccr01.buf02.atlas.cogentco.com (154.54.27.66) 108.840 ms 108.757 ms
8 te4-2.ccr01.cle04.atlas.cogentco.com (154.54.27.86) 108.960 ms 110.523 ms te3-4.ccr01.cle04.atlas.cogentco.com (154.54.44.82) 111.542 ms
9 te3-2.ccr01.cmh02.atlas.cogentco.com (154.54.44.78) 113.381 ms 112.175 ms 112.290 ms
10 38.104.22.74 (38.104.22.74) 113.329 ms 38.104.22.66 (38.104.22.66) 120.774 ms 38.104.22.74 (38.104.22.74) 112.915 ms
11 68.68.24.78.customer.bluemilenetworks.com (68.68.24.78) 113.748 ms 68.68.24.150.customer.bluemilenetworks.com (68.68.24.150) 95.063 ms 68.68.24.158.customer.bluemilenetworks.com (68.68.24.158) 114.344 ms
12 76.10.192.242 (76.10.192.242) 112.478 ms 68.68.24.114.customer.bluemilenetworks.com (68.68.24.114) 108.722 ms 68.68.24.118 (68.68.24.118) 109.370 ms
13 * * *
14 * * *

http://just-ping.com/index.php?vh=bluemilenetworks.com works
http://just-ping.com/index.php?vh=68.68.17.195 lost packages ;(


bluemilenetworks.com support told me:

"We are seeing no networking issues on our end. The PING traces from all over the world really don't tell us anything. Yes, there are a few cities with 100% packet loss, but there are many more that aren't having issues reaching the server. This would lead me to believe that an specific ISP is having issues reaching us. We have many circuits in/out to the internet. Let us know if packet loss continues, as of right now everything looks good on our end. "

Wizz and BlueMile still show me their traceroutes and told me - it is OK, but just-ping.com told me other. There is truth? Who's Wrong? Just-ping or BlueMile/WizzSolution?

[californication]

After 2 hours I got answer from support:

"I will have our network engineers review this issue."

Place your bets, gentlemen

[h4wk]

Your are basing all your problems off just-ping.com. Are you serious? I just pinged your server from a few of my servers and everything looks fine. Use someone reputable like pingdom.com.

[californication]

same result from pingdom.com Packet loss (%): 100

http://pix.am/LWez.png

[californication]

From BlueMile support I got very strange answer:

We are seeing no networking issues on our end. The PING traces from all over the world really don't tell us anything. Yes, there are a few cities with 100% packet loss, but there are many more that aren't having issues reaching the server. This would lead me to believe that an specific ISP is having issues reaching us. We have many circuits in/out to the internet. Let us know if packet loss continues, as of right now everything looks good on our end.

still don't know what happened and I think, they don't know too =(

[h4wk]

I am getting packet loss when I ping you from a Burst.net dedicated server. See if you can ping burst.net.

[californication]

Originally Posted by h4wk

I am getting packet loss when I ping you from a Burst.net dedicated server. See if you can ping burst.net.

Yea, I know, I have palce like this:

--- 68.68.17.195 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3008ms


My question is who should resolve it if support told me like - our network works well. Should I crest my heart or crying and asking like pleeeeaseee BlueMile, help me?

How client working with support? I don't know how to show that problem, I've send tracerouts, screenshots... After 2 hours annoying I got mail "I will have our network engineers review this issue." but still don't know what happened

[ayksolutions]

Well, see what their Network guys say. That's probably all you can really do.

[wheimeng]

Hm, is bluemile on cogent only right now?

[californication]

After 6 hours got the answer:

Our Senior Network Engineers have thoroughly investigated our Network and see no issue that would be causing this problem. One suggestion I received was to check your firewall settings to make sure something isn't blocking you on the server itself. Our Senior Engineers will check the server in the morning when they come in and will inform you if we find any issues then.

of course my server don't have any fw and they can not explain why it works from one place, and don't work from other. Magic service ;( Looking for moving to other place, **** happiness. Thank you, BlueMile Network!

[RyanD]

Originally Posted by wheimeng

Hm, is bluemile on cogent only right now?

I'm actually only showing routes to him via Level3, Tinet, and AT&T.

[cresci]

"Some place in CA"? The traceroute you posted comes from Amsterdam, going to Liverpool, then Montréal, then Toronto, then Buffalo, then Cleveland, then Columbus, all inside Cogent's network.

[californication]

Originally Posted by cresci

"Some place in CA"? The traceroute you posted comes from Amsterdam, going to Liverpool, then Montréal, then Toronto, then Buffalo, then Cleveland, then Columbus, all inside Cogent's network.

this server located on freemont, ca provided by swiftway and they did this magic route don't know why, but anyway, did't work

[zenex5ive]

californication, check your PM. Ask them to check what I suggested. Hopefully it will resolve the issue you are experiencing.

[californication]

Originally Posted by zenex5ive

californication, check your PM. Ask them to check what I suggested. Hopefully it will resolve the issue you are experiencing.

Around 24hours and still not working. Your solution didn't help, but anyway thank you for advice. Network still has problem with packets and lost it ;(