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  1. #1

    Hostgator vs Softlayer vs Hostdime

    Hello,

    Based on the following criteria, which company would you choose:

    1. Turn around time of support tickets
    2. Expertise of support personnel
    3. Security measures they take to secure their dedicated servers


    TIA
    OOzy

  2. #2
    Been using Hostgator services for a pretty long time and among the three u have noted think they would be the best on all three counts.

  3. #3
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    We've used Softlayer in the past and had a great experience with them, I'd highly recommend them
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  4. #4
    Join Date
    May 2008
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    Missouri
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    1,332
    I've been a customer of all 3.

    1. HostGator
    2. SoftLayer
    3. HostDime

    All 3 of the above companies are among the top hosting providers in the United States. All 3 of them have supplied with me with the best possible customer service I could ask for, but in my opinion, HostGator still takes the cake without question.
    Patrick Nett | E-mail: Patrick.Nett[at]Gmail.com

  5. #5
    Join Date
    May 2009
    Location
    US
    Posts
    2,502
    I would say Hostdime. Their support team is very knowledgeable and we receive fast responses/resolutions.

  6. #6
    Join Date
    Mar 2009
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    Quote Originally Posted by oozypal View Post
    Hello,

    Based on the following criteria, which company would you choose:

    1. Turn around time of support tickets
    2. Expertise of support personnel
    3. Security measures they take to secure their dedicated servers


    TIA
    OOzy
    Support has always been great! I love their phone support.

    Expertise: These guys really know what they are doing, and anything and everything they do they go above and beyond.

    Security measures: All their managed dedicated servers are deployed fully secured unless noted otherwise such as a server excluding csf etc for example the server would be for VPS.


    You did forget up time, Their up time is amazing.
    My vote is for Host Dime

  7. #7
    for sure
    Softlayer is the best

  8. #8
    i have been using hostgator and they are great. The support is great too.

  9. #9
    Join Date
    Nov 2010
    Posts
    181
    softlayer servers are really fast
    Articles and news about Dinosaurs and dinosaur forum.

  10. #10
    Join Date
    Feb 2011
    Posts
    226
    Oozypal,

    Never used Softlayer. I Have experience with hostdime(dedicated servers) and Hostgator(Shared and VPS)

    Agree with Adam !

    >Turn around time of support tickets

    The resolution time is 2-6 hours. The time of responses (between two parties) is 45-90 min(Earlier in January it was 30-45 min) . The initial response time is 45 min(Earlier in Jan it was 30-45 min). This response timing is a bit long. But I used to get a quick resolution finally

    >Expertise of support personnel

    Never had an issue with their support personals

    If you have enough budget you can get started with Hostdime.HostDime never gave up any issue and I don't have a single complaint about server downage or support

    Note: I have written all these details and about support responses time as per my experience with HDIN (A HostDime's Branch)
    Last edited by youser; 03-03-2011 at 01:01 PM.

  11. #11
    Join Date
    Oct 2009
    Location
    United States
    Posts
    2,612
    Definitely SoftLayer

    We use SoftLayer as our DC provider and the quality is outstanding, both performance and security.
    Snoork Hosting - Enterprise Servers | DDoS Protected Network
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  12. #12
    Join Date
    Feb 2011
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    226
    Quote Originally Posted by SnoorkAdvertiser View Post
    Definitely SoftLayer

    We use SoftLayer as our DC provider and the quality is outstanding, both performance and security.
    Never used SoftLayer my-self. So would like to give a try in near future. Would you mind telling me about their response time for support issues ? Like to know the time for resolution too

  13. #13
    Join Date
    Oct 2009
    Location
    United States
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    Quote Originally Posted by youser View Post
    Never used SoftLayer my-self. So would like to give a try in near future. Would you mind telling me about their response time for support issues ? Like to know the time for resolution too
    Yes, they are great, but a bit pricey compared to other providers. But you get what you pay for, quality

    Our average response time to support tickets with SoftLayer is between 10 - 15 minutes. Problem resolution is almost immediate, thought we never had any major issues
    Snoork Hosting - Enterprise Servers | DDoS Protected Network
    99.9% Network Uptime | 15 Minute Ticket Response Time | 24/7 Live Chat
    Check Out Our Dedicated Server Specials For Amazing Discounts & Promotions

  14. #14
    Join Date
    Feb 2011
    Posts
    226
    Quote Originally Posted by SnoorkAdvertiser View Post
    Our average response time to support tickets with SoftLayer is between 10 - 15 minutes. Problem resolution is almost immediate, thought we never had any major issues
    Great ! Seems like a bit fast compared to other hosts.

    Regards,
    Youser

  15. #15
    Join Date
    Oct 2009
    Location
    United States
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    Quote Originally Posted by youser View Post
    Great ! Seems like a bit fast compared to other hosts.

    Regards,
    Youser
    Yes! They also have live chat support so when you need immediate support, its there
    Snoork Hosting - Enterprise Servers | DDoS Protected Network
    99.9% Network Uptime | 15 Minute Ticket Response Time | 24/7 Live Chat
    Check Out Our Dedicated Server Specials For Amazing Discounts & Promotions

  16. #16
    i used Softlayer some months ago , it is good and have a nice support too

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