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  1. #1
    Join Date
    Mar 2009
    Location
    Singapore
    Posts
    2,637

    How to prevent whmcs from created root_packagename?

    Hi,

    I was wondering why whmcs keep on create account as root_packagename when i didn't add root_ in package. How do i prevent thia from happening?

    If this is not fixed, my whmphp or zamfoo autogrant may not works.

  2. #2
    Join Date
    Jun 2003
    Location
    Sheffield
    Posts
    724
    I assume you're using cPanel?
    Do you have Setup > Products/Services > Edit > Module Settings tab > Add Prefix to Package ticked? It sounds like you want that unticked.
    WHMCompleteSolution
    The Complete Client Management, Billing & Support System
    www.whmcs.com

  3. #3
    Join Date
    Mar 2009
    Location
    Singapore
    Posts
    2,637
    Quote Originally Posted by chickndip View Post
    I assume you're using cPanel?
    Do you have Setup > Products/Services > Edit > Module Settings tab > Add Prefix to Package ticked? It sounds like you want that unticked.
    It worked! much thanks

  4. #4
    Join Date
    Mar 2009
    Location
    Singapore
    Posts
    2,637
    Quote Originally Posted by chickndip View Post
    I assume you're using cPanel?
    Do you have Setup > Products/Services > Edit > Module Settings tab > Add Prefix to Package ticked? It sounds like you want that unticked.
    But auto setup fail.

    _setupreseller tried to make a reseller out of a reseller when a normal user was expected.

  5. #5
    It is an old thread but it comes on top on Google searches, so I think it is important to give the solution.

    # First check if the whmcs Products/Services > Modules Settings the Reseller ACL List is the same list you saved on the WHM.

    # second, login to the WHM and on Zamfoo > configure settings, the option "Use WHMCS to Autogrant" must be selected.

    Hope it helps.

    Thanks to Kevin from Zamfoo.
    Last edited by visio; 06-27-2012 at 01:01 PM.

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