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  1. #1

    BurstNET or someone else?

    Hello,

    I've been looking at buying another VPS as the company I am with atm seem a little unreliable.

    I am looking for a cheap, unmanaged VPS solution with OpenVZ, CentOS and cPanel. I would need at least 512MB RAM and everything else just best value for money really.

    I noticed BurstNET provide some very low priced services but all I can seem to find are bad reviews, I do know though that people with bad experiences are more likely to post reviews.
    So, are BurstNET really that bad? and what other provides are there that I could rely on?

    Thanks,
    Glenn

  2. #2
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    If you want reliable vps, then don't based your price with unreliable price. Increase your budget and plan...

  3. #3
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    I agree with Net.

    But check the offers section, or the find-a-host feature and then find one that suits your needs, requirements then search for that host for the reviews, and peoples uses!

    Hope you find your new host, There's plenty of providers that would be great for you.

    I personally know BurstNET is not a bad company, they're one of the oldest, and one of the highest in services and offers, I personally enjoy working with BurstNET, but like any company, you can't please everyone. You just cant, It's the market.

    BurstNet is a reliable company with me, and has a good datacenter! They handle everything them selfs, and are privately owned.


    If you change your budget, VPSLatch includes cPanel with all plans and they're managed in there offers posted here they got prices around 18.95-25$/month!
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  4. #4
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    Sadly unless you raise your budget I think you'll have to open a new thread sooner than later. It sounds like you value stability, in that case the extra $10-20/month will go a long way.
    Jean-Pierre Abboud / I'm the TekGURU
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  5. #5
    Everybody knows you get what you pay for but its only for personal use, development and hosting a few small sites for friends, nothing critical.

  6. #6
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    Quote Originally Posted by glendo View Post
    Everybody knows you get what you pay for but its only for personal use, development and hosting a few small sites for friends, nothing critical.
    I would look past the bad reviews, budget clients are known to be very demanding. I have dealt with Burst and I think they're doing a good job when you look at the big picture.
    Jean-Pierre Abboud / I'm the TekGURU
    www.Gotekky.com / Managed and Self-Managed hosting solutions
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  7. #7
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    It probably also helps to reflect upon your reliability tolerance to make a better assessment of what's a good value. Since you've already decided to handle the internal management youself, what level of response time are you looking from the provider when it comes down to fixing node problems?

    I know we all want 100% uptime, but for a lot of providers in the arena Burst plays in, they just don't have either the extra staff or hardware on-hand to realistically fix all issues immediately and you may have to wait a day or two for things to get resolved. Is that good enough for you?

    Don't make the same mistake as those posting the bad reviews and choose a price-level you're not realistically comfortable with.

  8. #8
    I would choose someone other than Burst for VPS hosting. They don't use particularly good (or reliable) hardware in their nodes, and I've seen more than a few negative reviews of their VPS network and resource availability (something I've noticed myself). You shouldn't have a problem finding a reliable OpenVZ host in your budget.

  9. #9
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    If someone in the budget arena can pull it off it's Burst, they run their own DC and control costs from A to Z.

    Sure there are hiccups but at that price can you really complain ?
    Jean-Pierre Abboud / I'm the TekGURU
    www.Gotekky.com / Managed and Self-Managed hosting solutions
    Toll free: 1.888.915.4400 / Local: 1.514.316.1885 / Live chat
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  10. #10
    for burstnet, you can try for one month first .. but, don't for annually because burstnet never provide refud policy or you can lost a lot of your money

  11. #11
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    Quote Originally Posted by telvps View Post
    I would choose someone other than Burst for VPS hosting. They don't use particularly good (or reliable) hardware in their nodes, and I've seen more than a few negative reviews of their VPS network and resource availability (something I've noticed myself). You shouldn't have a problem finding a reliable OpenVZ host in your budget.
    So are you basing this view on direct experience? If so then fine but you look like a competitor to Burst who seems to have a view on their hardware quality based on hearsay?
    How do you know what hardware they're using?
    I've got two VPS with Burst, one in Scranton, one in Manchester. Both are just fine and dandy!

  12. #12
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    I have used BurstNET before, great value for the money and I never had any downtime.

  13. #13
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    Even with having cPanel with your VPS your going to need to up your budget and having a stable / not laggy server your going to need something decent with some ram, and a decent size disk.

    You could find a great provider for around 20-30$/month with managed support, and cPanel like with VPSlatch I was viewing the offers section and seen they have a promotion going on for a VPS that fits your 512 needs (but they also double the ram if you sign up before a date) so you would have 1024 for the price of 512, and its only ~19.00$ i believe.


    Bes to luck,
    Update us when you find a provider, and then continue to let us know how your exp. is with them!
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  14. #14
    I've been using BurstNet for a while on my 3rd sandbox VPS. It has uptime of 93 days although nothing critical runs on it.

  15. #15
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    Quote Originally Posted by galuh82 View Post
    for burstnet, you can try for one month first .. but, don't for annually because burstnet never provide refud policy or you can lost a lot of your money
    We have been in business nearly 20 years, if people pay annually, they will get annual service. We're not doing to disappear next month, after being in business nearly 20 years. The only question is if the service works for your application. After testing for a month on that front, paying annually is a non-issue. We are even kind enough to let you switch your annual payment remaining to other services if you need to upgrade usually...
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  16. #16
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    Quote Originally Posted by telvps View Post
    I would choose someone other than Burst for VPS hosting. They don't use particularly good (or reliable) hardware in their nodes, and I've seen more than a few negative reviews of their VPS network and resource availability (something I've noticed myself). You shouldn't have a problem finding a reliable OpenVZ host in your budget.
    "seeing" negative reviews is not something you should be posting on at WHT...that is 3rd party information, and against the rules here. Read the whole reviews, not just the subject, as you'll find most of the time the client is at fault for trying to run his $5 VPS as if it were a $100 Dedicated Server.

    You obviously have zero real knowledge of our operations, otherwise you would know that for the past year all of our nodes installed have been high-end Dell Dual Quad Core E5620 systems, not low end whiteboxes. Prior to that we utilized single Quad Core Supermicro systems. Do you want to go on record saying Dell servers are not good?
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  17. #17
    If you have a friend who uses Burst then you should check with them. Talk with many people who use it. There is no return policy.

    I do find the above post surprising. I wouldn't expect an employee to be that disrespectful.
    Last edited by xNaota; 02-28-2011 at 05:43 PM.

  18. #18
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    Quote Originally Posted by xNaota View Post
    If you have a friend who uses Burst then you should check with them. Talk with many people who use it. There is no return policy.

    I do find the above post surprising. I wouldn't expect an employee to be that disrespectful.
    There is nothing disrespectful about that post at all.
    The only one being disrespectful was the person that posted false information, and violated WHT rules. We have every right to correct that misinformation, and call him out on his nonsense.
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  19. #19
    When is Burst support actually around?

    I have waited for the Live Support to sign on all day and nobody did. I have emailed every relevant email address listed in the support area and have opened up tickets. I even called the phone line and nobody answered.

    It feels as if Burst support is more existent here rather than on the actual Burst site or phone.

    Can I please get some support? I haven't even been able to get on the VPS because of the below:

    It would appear their checkout system is broken. It automatically switches you from annual to monthly without notice so you'll be stuck in the same situation as me. I used discount code LAVPS25 if that makes any difference. I know it works for both annual and monthly though.

    Does LAVPS25 make all monthly bills discounted if you pay per month rather than annually or will it just discount the first month? I would rather pay month-to-month than be locked in for a year if there's a possibility of no support again.

    Also, I hope you guys don't find this off topic. The OP was curious about Burst and I figure since this is Burst related it might be relevant enough for this thread.

    Also, for those who don't know, the code LAVPS25 gets you 25% off VPS's in the California location.
    Last edited by DarkKnightH20; 02-28-2011 at 06:08 PM.

  20. #20
    Issue resolved. Please ignore.

  21. #21
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    *

    Quote Originally Posted by DarkKnightH20 View Post
    Issue resolved. Please ignore.
    who's issues was it yours or Burst?

  22. #22
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    Quote Originally Posted by DarkKnightH20 View Post
    When is Burst support actually around?

    I have waited for the Live Support to sign on all day and nobody did. I have emailed every relevant email address listed in the support area and have opened up tickets. I even called the phone line and nobody answered. It feels as if Burst support is more existent here rather than on the actual Burst site or phone.

    That is because we don't provide live support!

    Our live chat on our website is for sale purposes only, and is only staffed during heavy traffic times of initial releases of major sales or announcements currently.
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  23. #23
    Quote Originally Posted by kipper01 View Post
    who's issues was it yours or Burst?
    Their fault. Their buggy checkout script changes the billing cycle (from annual to monthly for me). My friend, who registered around the same time as me, had experienced the same problem.


    Quote Originally Posted by BurstNET View Post
    That is because we don't provide live support!

    Our live chat on our website is for sale purposes only, and is only staffed during heavy traffic times of initial releases of major sales or announcements currently.
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    Ok. Where is that live chat info stated on the site? I do not see it listed anywhere, but if I missed it I'd love to see the page that states that information (the hours and what it can be used for). It's simply listed as "live sales" -- and I would think my issue was sales related. But if we drop that then:

    1) E-Mail Support - no response
    2) Ticket Support - got a response after awhile during off hours
    3) Phone Support - Nobody answered during normal hours. Period.

    I even checked the AIM screen name every now and then. Yes, I know that the AIM name isn't used for such things. I'm just acknowledging that it wasn't on.

    It eventually got taken care of, but after business hours.

    ----

    Some things I acknowledge:
    1) Tickets are on a first come, first served basis
    2) E-Mails are probably on a first come basis as well
    3) Sometimes hosting companies are busier than usual and such a thing as "bad timing" does exist
    4) That I am a new customer and as such this is the first contact ever made so I do not know if this is a regular or irregular occurrence for Burst
    5) It wasn't days waiting, pretty much 24 hours (in this case the situation was urgent though)

    And that's that. Whether or not the support will be more prompt in the future is only something time will tell.
    Last edited by DarkKnightH20; 02-28-2011 at 11:33 PM.

  24. #24
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    Quote Originally Posted by DarkKnightH20 View Post
    Their fault. Their buggy checkout script changes the billing cycle (from annual to monthly for me). My friend, who registered around the same time as me, had experienced the same problem.
    We use WHMCS on the frontend...so if you have a problem with our ordering system, then you have a problem with the majority of hosts in the industry, as these days the majority of the industry is using the same ordering system we are...

    Never heard of this issue before regardless, so may be an issue on your end.


    Quote Originally Posted by DarkKnightH20 View Post
    Ok. Where is that live chat info stated on the site? I do not see it listed anywhere, but if I missed it I'd love to see the page that states that information (the hours and what it can be used for).
    Right on our contact page, it does not list that as an available contact method. It is for our usage when we so desire, not for the client's usage.



    Quote Originally Posted by DarkKnightH20 View Post
    1) E-Mail Support - no response
    2) Ticket Support - got a response after awhile during off hours
    Interesting, seeing that our email and support ticket system is one and the same. If you email us, it goes into our support ticket system. Of course you did not get a response from email directly, as we don't receive it that way. And if you received a response from us by ticket, then that could have very well been your email piped to the ticket system we responded to. If you are saying you received no email from us at all, and only see a response in the ticket system---well, you or your provider have an email problem then---a commonly seen issue from free email providers such as @yahoo.com---and your issue, not ours.


    Quote Originally Posted by DarkKnightH20 View Post
    3) Phone Support - Nobody answered during normal hours. Period.
    Phone support is for emergencies and reboots only, unless paying for full management. And yes, we do answer our phones, though there are times with minimal staff available and they may all be out in the server rooms at the moment. We have voicemail for such occasions, and we do return contact if issue not already resolved.



    Quote Originally Posted by DarkKnightH20 View Post
    I even checked the AIM screen name every now and then. Yes, I know that the AIM name isn't used for such things. I'm just acknowledging that it wasn't on.
    Our AIM screen name is on most of the time, but we do have shift changes and things like that. Not really a method for support, as we cannot staff it with multiple employees, etc....but a quick question is fine on there.


    Quote Originally Posted by DarkKnightH20 View Post
    It eventually got taken care of, but after business hours.
    Unless you are referring to sales/custserv/billing depts, which are only open 9AM-5PM EST, then we have no "after business hours". We are a 24/7/365 operation for tech support, and time of day makes no difference...we answer all support inquiries within reasonable timeframes. We are a budget provider however, so don't expect instantaneous response, although sometimes you will be surprised how quickly we respond, but that does not mean that occasional 24 hours wait times don't happen.
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  25. #25
    Quote Originally Posted by BurstNET View Post
    We use WHMCS on the frontend...so if you have a problem with our ordering system, then you have a problem with the majority of hosts in the industry, as these days the majority of the industry is using the same ordering system we are...

    Never heard of this issue before regardless, so may be an issue on your end.
    As stated previously I am not the only person who had this problem. I am on Windows while the other person I referred to was on a Mac. I was using Google Chrome, while I am unsure what the other person was using. I don't deem it a coincidence. As I mentioned before, a promo code was used. If any attempt to replicate this is made, then I suggest using the promo code and also going through to the very end as annual to see if it gets switched to a monthly billing cycle. It may very well be that the promo code switches the cycle to monthly rather than keeping it as what it was previously.




    Right on our contact page, it does not list that as an available contact method. It is for our usage when we so desire, not for the client's usage.
    How very misleading. In other words, the lack of information about the "live chat" IS the information about it not being a method of contact. Doesn't make sense to me, but okay. That should probably be clarified somewhere on there, but it's unimportant.



    Interesting, seeing that our email and support ticket system is one and the same. If you email us, it goes into our support ticket system. Of course you did not get a response from email directly, as we don't receive it that way. And if you received a response from us by ticket, then that could have very well been your email piped to the ticket system we responded to. If you are saying you received no email from us at all, and only see a response in the ticket system---well, you or your provider have an email problem then---a commonly seen issue from free email providers such as @yahoo.com---and your issue, not ours.
    Honestly I don't see your point here. That is irrelevant. It just means that I submitted multiple tickets instead of one since I emailed AND manually submitted a ticket since emails are apparently treated as tickets. That doesn't change the fact that a response was not given for a good while. As for email problems, no, none exist. This has absolutely nothing to do with the issue at hand. I received the automated emails that are sent when (A) a ticket is made (B) a ticket is responded to. The issue has to do with lack of response during business hours.

    Phone support is for emergencies and reboots only, unless paying for full management. And yes, we do answer our phones, though there are times with minimal staff available and they may all be out in the server rooms at the moment. We have voicemail for such occasions, and we do return contact if issue not already resolved.
    PHONE SUPPORT
    24/7/365 (Reboots/Emergency ONLY)
    Toll Free - 1-877-BURSTNET

    MON-FRI 9AM-5PM EST (Sales/Billing/C.S.)
    Local/Intl. - 570-343-2200


    Billing/Sales/C.S. That's more than a reboot...


    Our AIM screen name is on most of the time, but we do have shift changes and things like that. Not really a method for support, as we cannot staff it with multiple employees, etc....but a quick question is fine on there.
    Gotcha. As I said, I know that the AIM name isn't used for such things.



    Unless you are referring to sales/custserv/billing depts, which are only open 9AM-5PM EST, then we have no "after business hours".
    I am.

  26. #26
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    Quote Originally Posted by DarkKnightH20 View Post
    As stated previously I am not the only person who had this problem. I am on Windows while the other person I referred to was on a Mac. I was using Google Chrome, while I am unsure what the other person was using. I don't deem it a coincidence. As I mentioned before, a promo code was used. If any attempt to replicate this is made, then I suggest using the promo code and also going through to the very end as annual to see if it gets switched to a monthly billing cycle. It may very well be that the promo code switches the cycle to monthly rather than keeping it as what it was previously.

    You are the only one reporting this issue, therefore to us, it is not an issue.

    The coupon code works for monthly AND annual, so that is not the issue.

    Once again, we use the industry standard billing system, on the frontend, and I have never heard of this issue before. Maybe your non-standard Google Chrmoe browser is the cause.



    Quote Originally Posted by DarkKnightH20 View Post
    How very misleading. In other words, the lack of information about the "live chat" IS the information about it not being a method of contact. Doesn't make sense to me, but okay. That should probably be clarified somewhere on there, but it's unimportant.
    Misleading? We never state we provide live chat support.
    By your logic then we should also specifically state that we do not provide support via CB Radio, Telegraph, and smoke signals?
    Sorry, but we have a contact page with valid contact details listed for a reason.


    Quote Originally Posted by DarkKnightH20 View Post
    Honestly I don't see your point here. That is irrelevant. It just means that I submitted multiple tickets instead of one since I emailed AND manually submitted a ticket since emails are apparently treated as tickets. That doesn't change the fact that a response was not given for a good while. As for email problems, no, none exist. This has absolutely nothing to do with the issue at hand. I received the automated emails that are sent when (A) a ticket is made (B) a ticket is responded to. The issue has to do with lack of response during business hours.
    Apparently you are expecting too fast of a response for the budget hosting industry. Our response times are within reason for the pricing we charge and the industry segment we service. If this is not good enough for you, then you should spend more money for higher end service, to get the guaranteed response times you seem to be desiring. The majority of our clients are happen with the response times we provider factored against the prices we charge. If this is not suitable for you, then maybe you are expecting too much for the price you are paying.
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  27. #27
    You seem to have a fetish for being rude to customers (and I'm not the only one to say this in this thread!).

    You also seem to like to blame the consumer rather than just saying "Sorry about that" or even remotely accepting that a human issue on your side is possible.

    From your behavior, I honestly feel that you are the type of person who will try to find out who I am and attempt to sabotage my server.

    Once again, we use the industry standard billing system, on the frontend, and I have never heard of this issue before. Maybe your non-standard Google Chrmoe browser is the cause.
    Yes, it could be Google Chrome related. You make it sound as if Burst won't support Google Chrome browsers.


    Apparently you are expecting too fast of a response for the budget hosting industry. Our response times are within reason for the pricing we charge and the industry segment we service. If this is not good enough for you, then you should spend more money for higher end service, to get the guaranteed response times you seem to be desiring. The majority of our clients are happen with the response times we provider factored against the prices we charge. If this is not suitable for you, then maybe you are expecting too much for the price you are paying.
    No. I am expecting normal customer support. You are basically saying though that we should expect very slow support unless we dish our lots of money to Burst.

    ---

    So to sum up what has happened in these back and forths:

    1) I mention an issue I've had with Burst pertaining to the checkout script switching me from annual to monthly billing
    2) I mention being unable to contact them via email, phone, ticket response system, and AIM
    3) This Burst guy rudely tells me it's all my fault and that I have too high of hopes unless I dish out a lot of money.

    Makes Burst sound great!

  28. #28
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    Raise your budget and you will get more options on vps plans and have more quality.

    East Coast and West Coast servers/DC are very competitive and pick which one suits you as where you live and reviews. Burst will be good in terms of performance but I have not use West coast so I don't know yet.

    You could also try other company's that use Softlayer networks.
    Not all reviews can be accurate, try the vps yourself and see what happens.

    Thank You, Hope this helps.

  29. #29
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    There is a good chance that the LA discount code only works for month to month and not annual. I will look into this and report back.

    As far as our mail/ticket system, when you sent on a mail, did you get an auto response with a ticket number? Also, could you ease pm me your ticket that got responded to so I can review it and see how long the response time was and how our team handled your query?

    Lastly, we've been I'm this business 20 years. We would never sabotage anyone's account. We can disagree with you on things but you're still our client.

    My motto is: the client is not always right, but they are the most important thing.

    So have mo fear if we disagree and/or strongly defend ourselves. As long as you are not telling outright lies, or bashing us every post, then everything is fine. The worst that could happen if you do the above, is we would end our relationship with you and the end of the billing cycle, with more than enough advanced notice so you can find another provider and transfer.

    Because is you complain THAT MUCH, you really shouldn't be there. That goes for anything, anywhere.

  30. #30
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    Sorry for my typos. Stupid Iphone...

  31. #31
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    Quote Originally Posted by BurstNET_CSM View Post
    Sorry for my typos. Stupid Iphone...
    Are you sure it's not a keyboard driver error?
    Hostigation.com - High Resource Hosting
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    It COULD be, but that only applies if it's my fault I have regular human-sized fingers and the Iphone keypad is made for hobbits...

  33. #33
    lol is that guy seriously a customer service rep? (I am referring to BurstNET who I commented on earlier) They spend more time here talking rude to customers when they should be providing service to them. I am glad I saw this first. I will be taking my business elsewhere.

    Thanks webhostingtalk for having this forum here so I can make decisions based off other's experiences and by the quality of each respective company's customer service staff. You just saved me from signing a year agreement with this company. Your other forum posts here also helped me pick a different company as well.

    I'll be sure to write a review in the next few weeks after I am all settled in.
    Last edited by xNaota; 03-01-2011 at 10:12 AM.

  34. #34
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    Quote Originally Posted by xNaota View Post
    lol is that guy seriously a customer service rep? They spend more time here talking rude to customers when they should be providing service to them. I am glad I saw this first. I will be taking my business elsewhere.

    Thanks webhostingtalk for having this forum here so I can make decisions based off other's experiences and by the quality of each respective company's customer service staff. You just saved me from signing a year agreement. You also just helped me pick a different company as well that I found elsewhere on this forum. I'll be sure to write a review in the next few weeks after I am all settled in.
    xNaota, did you not notice the half dozen people BEFORE DarkKNIGHTH2O's post noting that we are a great company to deal with?

    Our dedication to the company is borderline cultish. I would guesstimate that 98% of people who make complaints aboout us these days are not giving the whole story, and slant their posts to make us look extremely poor, and that they have been beacons of purity. The reality is almost always knottier than that.

    Over 20 years with 98% of the posts being slanted, we have learned the feather of kindness approach does not help the situation. The sledgehammer of truth works great, and quashes any further slanted posts.

    Now, for the 2% that have a legitimate gripe or issue, we are pretty good about recognizing it and putting the SOT (Sledgehammer Of Truth) away. But sometimes it gets swung.

    Just know that our reason for doing it is that we care GREATLY about our customers and wish to protect them from foolish isues that keep us from their issues.

  35. #35
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    Quote Originally Posted by BurstNET_CSM View Post
    Over 20 years with 98% of the posts being slanted, we have learned the feather of kindness approach does not help the situation. The sledgehammer of truth works great, and quashes any further slanted posts.
    I would say that a lot of people when making their posts are slightly slanted because when they are irritated they can make poor judgment decisions and just want retribution for what "they think is right". To many times do you see someone post 1 thing and the host/company comes back and says, it really happened like this.

  36. #36
    Quote Originally Posted by BurstNET_CSM View Post
    xNaota, did you not notice the half dozen people BEFORE DarkKNIGHTH2O's post noting that we are a great company to deal with?

    Our dedication to the company is borderline cultish. I would guesstimate that 98% of people who make complaints aboout us these days are not giving the whole story, and slant their posts to make us look extremely poor, and that they have been beacons of purity. The reality is almost always knottier than that.

    Over 20 years with 98% of the posts being slanted, we have learned the feather of kindness approach does not help the situation. The sledgehammer of truth works great, and quashes any further slanted posts.

    Now, for the 2% that have a legitimate gripe or issue, we are pretty good about recognizing it and putting the SOT (Sledgehammer Of Truth) away. But sometimes it gets swung.

    Just know that our reason for doing it is that we care GREATLY about our customers and wish to protect them from foolish isues that keep us from their issues.
    You all do have a legitimate point. I do know lots of people are happy with you and that most people will only post things if they have a problem and that most happy customers don't report back being happy.

    The gripe I have is about how these complaints have been addressed. I was always taught that customer service reps should be polite and hold back from being rude. This holds true even if the customer seems to be unreasonable. This includes using caps, calling them "foolish", and things of that nature. I could go on and quote things I have noticed in several other posts in this thread alone.

    I have seen this "sledgehammer of truth" used repeatedly here on this thread to multiple customers. I have seen responses telling customers to not expect immediate and great customer service at a discounted price. Please understand that from my perspective as well. It is far too dangerous to risk putting my double digit amount of websites on a host when I repeatedly see the "sledgehammer of truth" being used against customers that may or may not have a legitimate problem. You should never assume it is the customers fault.

    Since you are referring to Darkknight's post, I have noticed that his issue was slammed from the get-go. Rather than saying "we will look into this problem" immediately it was declared as being his browser's fault and then another issue being his email's fault. Yes those are typically the problems but you should also acknowledge that it can be your own server's fault sometimes.

    With no return policy, and repeated examples of the "sledgehammer of truth" as well as looking at customer complaints with a convicted eye, I cannot take a risk.

    Plus no one wants to hear "spend more money for higher end service" or "you are expecting too much for the price you are paying. " when a quality rep would say something like
    "I know it must be tough waiting for a response when you are trying to get your website up and running. Please be patient with us, as we try to get to all questions as soon as we can. Most questions receive a response within 24 hours but during peak times it may take a little longer."
    If I see another company that is polite, with equal ratings, and price then it is in my best interest (for my website's own safety) to choose them.

    I understand that customer service can get stressful, but one should never act that way to a customer. Obviously on this subject we will agree to disagree.

    Have a nice day. Please don't respond to my post because I just want to end our conversation at this. I hope you all will show maturity and restraint by honoring this request.

  37. #37
    Join Date
    Oct 2009
    Posts
    1,036
    I understand your point. I will stress that BurstNET (the other person who usually posts here is NOT in customer service).

    If you look at all my previous posts I do try to temper more Customer Service into my replies. We're basically different sides of the same coin. Also, neither BurstNET nor myself is the "front line" when it comes to tickets and calls. We're more management/upper level. I did train the CS reps, however, and tickets and issues do get elevated to me on a regular basis.

    Most any issue a person has can be handled by working within our ticket system. If a ticket is NOT getting a timely response, They can always create another ticket asking for a manger to take a look into it. Running to WHT should really be a last resort.

    DarkKnight opened 7 tickets (If he's the person I think he is), in all different departments. That will NEVER yield positive results.

    We're actually a very fun-loving friendly extended family here at BurstNET. If you could spend a day in our office, you'd see it. For now you have only my word.

    P.S. I forgot to address
    I have seen responses telling customers to not expect immediate and great customer service at a discounted price
    While BurstNET may say it a bit more abruptly than I would, his general point is correct. In trying to save our customers as much money as possible, we have to cut costs. One of those areas is the amount of staff. The reason "premier" hosts charge more, is so that you can speak to a person 24/7, but you do pay a premium price for that level of service, even if you don't use it.

    Our goal is to give people who know what they are doing, an extremely economical solution to their hosting needs. I would say our network and hardware is comparable (if not better in some cases) to the majority of premier hosts. It just takes us a little longer to get to a ticket submission sometimes (Though usually we're within a two hour response frame for regular issues, andalmost immediate for critical reboots and down issues).
    Last edited by BurstNET_CSM; 03-01-2011 at 11:32 AM.

  38. #38
    I decided to try a VPS with Burst cause at the price I had little to loose. Its turned out really well, all these negatives comments dont seem to apply to me. I have had no billing problems, support response has always been within half an hour, I have had no downtime caused by the network and seem to be on a very reliable node. I would definately recommend Burst to people on a tight budget.

  39. #39
    Quote Originally Posted by glendo View Post
    I decided to try a VPS with Burst cause at the price I had little to loose. Its turned out really well, all these negatives comments dont seem to apply to me. I have had no billing problems, support response has always been within half an hour, I have had no downtime caused by the network and seem to be on a very reliable node. I would definately recommend Burst to people on a tight budget.
    Agreed. I have several VPS machines with Burst and had a dedicated in the past. I've also worked with many VPS providers and Burst is by far in the upper tier, even for a value host.
    Last edited by UpsideOut; 03-22-2011 at 10:10 PM.
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  40. #40
    Join Date
    Oct 2008
    Location
    /root/webhosting
    Posts
    884
    I used their service around 6 month back. I just used for 1 month. I heard lots of mix reviews about them so I decided to test it out. When I had VPS with them, I didnt face any difficulties in terms of Network, Uptime.

    I cant say about their support as I never opened any ticket.

    Well, I have to say that Burstnet is a company which provides VPS for masses.
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