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A few questions for Richard (enetwork) from Namecheap

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  #1  
Old 02-25-2011, 04:07 AM
FredFrog FredFrog is offline
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A few questions for Richard (enetwork) from Namecheap


Hi Richard

Let me open this by saying I am not Namecheap-bashing in any way, shape or form. These is are genuine questions.

A few times I've had attempts to post comment spam on my gallery, with the spamvertised domain having been registered by Namecheap, and the spammer hiding behind your Whoisguard service. When your firstliners on the support desk have been informed by the proper channels, the response has been either that:
  1. Namecheap are not hosting the domain, or
  2. Namecheap will not divulge the real contact details.

Now in cases of 1, I'm well aware of that, and the hosting provider has been contacted too, and in case of 2, I've never once requested that Namecheap does divulge the real contact details to me.

However, the reports I submit clearly state that the reason why the report was submitted to your support desk is because the spammer is using your Whoisguard service in violation of the Whoisguard ToS. However much I try to get this through to the support desk staff, the mantra of 1 & 2 above is repeated ad nauseum.

In light of the fact that I've had no success in finding a direct email address for you (Which, again, is understandable - there are many crazies out there), I've come here to ask, as you seem to be fairly active and responsive here.

so....

Question 1: As the registrar of the spamvertised domains, and provider of the Whoisguard service that the spammers are using to hide behind, is there any policy within the company to deal with spammers using the Whoisguard service, if clear proof is provided that the spammers are doing so?
Question 2: If the answer to the above is yes, where should I report this abuse of your services to? I have not had much luck so far via the support@namecheap.com address

If you require, I can provide you with the latest ticket number via PM



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  #2  
Old 02-25-2011, 07:21 AM
EmuHost-Pete EmuHost-Pete is offline
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  #3  
Old 02-25-2011, 08:23 PM
geekinfinance geekinfinance is offline
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To be honest, I would really start to think twice whether to keep my domain name with any registrar who would give every single detail about me to a random Joe who walks in with a few pieces of paper claiming I am DDOSing/attacking his website...
I definitely have no sympathy towards spammers and I think all those people should be punished. However, from Name Cheap's perspective, I think it is reasonable for them to make sure that the spamming is indeed the case (i.e., investigate the evidence you have provided), and see if your claim is true. And even if in the case your claim is true, the suspension/legal action should be taken by Name Cheap and not you, right?
Just my $0.02.

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  #4  
Old 02-25-2011, 09:03 PM
FredFrog FredFrog is offline
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Quote:
Originally Posted by geekinfinance View Post
To be honest, I would really start to think twice whether to keep my domain name with any registrar who would give every single detail about me to a random Joe who walks in with a few pieces of paper claiming I am DDOSing/attacking his website...
Did you not understand this:

Quote:
Originally Posted by FredFrog
I've never once requested that Namecheap does divulge the real contact details to me.
Quote:
Originally Posted by geekinfinance View Post
I definitely have no sympathy towards spammers and I think all those people should be punished. However, from Name Cheap's perspective, I think it is reasonable for them to make sure that the spamming is indeed the case (i.e., investigate the evidence you have provided), and see if your claim is true. And even if in the case your claim is true, the suspension/legal action should be taken by Name Cheap and not you, right?
Just my $0.02.
or this:

Quote:
Originally Posted by FredFrog
Question 1: As the registrar of the spamvertised domains, and provider of the Whoisguard service that the spammers are using to hide behind, is there any policy within the company to deal with spammers using the Whoisguard service, if clear proof is provided that the spammers are doing so?
I have no interest in pursuing spammers through legal channels. I also have no interest in the "real" details that the spammers would have registered with Whoisguard - they're spammers, remember, do you think they'd actually have real details registered? What I would like to see, though, is entities enforcing their ToS, and sending a clear message to these scumbags that their custom is not welcome.


Last edited by FredFrog; 02-25-2011 at 09:08 PM.
  #5  
Old 02-25-2011, 09:06 PM
FredFrog FredFrog is offline
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Quote:
Originally Posted by EmuHost-Pete View Post
Try here

<URL deleted due to constraints>
Thanks - unfortunately, that would not work, it's for email spam, not comment spam. I would also require an email address for the automated spam traps, online submissions are no good.

  #6  
Old 02-25-2011, 09:34 PM
jamiedolan jamiedolan is offline
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Quote:
Originally Posted by FredFrog View Post
A few times I've had attempts to post comment spam on my gallery, with the spamvertised domain having been registered by Namecheap, and the spammer hiding behind your Whoisguard service
1. Comment spamming while annoying is NOT illegal in the United States.

2. How can you possibly even have any idea that it was the person that owns the domain that left the comments?

If it was so easy to cause trouble, then people would just comment spam their competitors out of business.

Just delete the comments if they bother you. You just wasting NameCheap's time, they are never going to do anything about it. Because; see commend 1 & 2 above.

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  #7  
Old 02-25-2011, 09:35 PM
TheJoker TheJoker is offline
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Why not report the offending IP to the spammers hosting provider instead of going through the registrar, and simply block the IP?

  #8  
Old 02-25-2011, 09:37 PM
jamiedolan jamiedolan is offline
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Quote:
Originally Posted by geekinfinance View Post
claiming I am DDOSing/attacking his website...

Wait, who said anything about a DDOS? I thought we were talking about comment spam, which is NOT a criminal act. A DOS attack is illegal. However with a DDOS in inherently virtually impossible to prove who initiated the attack.

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  #9  
Old 02-25-2011, 10:32 PM
FredFrog FredFrog is offline
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Quote:
Originally Posted by jamiedolan View Post
1. Comment spamming while annoying is NOT illegal in the United States.
Which is, of course, not the point. The point is that the spammer is using Namecheaps service in contravention of Namecheaps ToS. What's the point of have ToS if you're not going to bother enforcing them?

  #10  
Old 02-25-2011, 10:36 PM
FredFrog FredFrog is offline
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Quote:
Originally Posted by TheJoker View Post
Why not report the offending IP to the spammers hosting provider instead of going through the registrar, and simply block the IP?
Comment spam very rarely originates from the host of the site being spamvertised. And the spamtrap automations DO report to the spammers hosting provider, and the owner of the IP range containing the originating IP address.

However, making life as difficult as possible for spammers is a good thing. Which is why any spammer misusuing WHOIS masking services, against the ToS of that WHOIS masking service, are also reported to the owners of the service, so that they may enforce their ToS by slinging the scumbag OFF their service.

  #11  
Old 02-25-2011, 10:39 PM
jamiedolan jamiedolan is offline
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Quote:
Originally Posted by FredFrog View Post
Which is, of course, not the point. The point is that the spammer is using Namecheaps service in contravention of Namecheaps ToS. What's the point of have ToS if you're not going to bother enforcing them?
Again; How can you prove that it is the owner of the domain that is doing the spamming?

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  #12  
Old 02-25-2011, 11:13 PM
geekinfinance geekinfinance is offline
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My bad, for some reason I missed that line...
However, in that case what do you expect to hear from NameCheap? "We have canceled the domain and fined the spammer x dollars"?
I highly doubt that will be the answer they'll give.
Quote:
Originally Posted by FredFrog View Post
Did you not understand this:





or this:



I have no interest in pursuing spammers through legal channels. I also have no interest in the "real" details that the spammers would have registered with Whoisguard - they're spammers, remember, do you think they'd actually have real details registered? What I would like to see, though, is entities enforcing their ToS, and sending a clear message to these scumbags that their custom is not welcome.

  #13  
Old 02-25-2011, 11:15 PM
geekinfinance geekinfinance is offline
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Again, my bad, I was just giving an example and used DDOS to refer to any action that would potentially screw websites...

Quote:
Originally Posted by jamiedolan View Post
Wait, who said anything about a DDOS? I thought we were talking about comment spam, which is NOT a criminal act. A DOS attack is illegal. However with a DDOS in inherently virtually impossible to prove who initiated the attack.

  #14  
Old 02-26-2011, 12:15 AM
bluemer bluemer is offline
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I'm sure they have logs showing what IP requested to use their service, and what domain they went to. If you have logs/comments showing the date, and time then they should be able to just check the logs and see what IP it is, and then you could block that IP from your site all together. I guess thats the problem here though.. They wont tell you the ip right? I say just put something important on there, get like 10 people to buy it, and then file a lawsuit against them for not following their TOS, and file for loss of income..

  #15  
Old 02-26-2011, 12:32 AM
jamiedolan jamiedolan is offline
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Quote:
Originally Posted by bluemer View Post
I'm sure they have logs showing what IP requested to use their service, and what domain they went to. If you have logs/comments showing the date, and time then they should be able to just check the logs and see what IP it is, and then you could block that IP from your site all together. I guess thats the problem here though.. They wont tell you the ip right? I say just put something important on there, get like 10 people to buy it, and then file a lawsuit against them for not following their TOS, and file for loss of income..
Ever here of an anonymous proxy? The people leaving those comments are using proxies, and it is highly unlikely that the proxies are keeping logs. If they do, your going to have one heck of a time getting a hold of them. Then on top of that, your going to have an even harder time proving it was the domain owner. Most of the time third parties are going to be hired to leave these comments.

I'm not sure exactly what your talking about, but you can't sue someone for not abiding by another companies TOS.

You're not going to get a domain disabled for comment spam and your not going to win a law suite.

There is nothing you can do but delete the comment.

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