Results 1 to 18 of 18
  1. #1
    Join Date
    Jul 2009
    Posts
    35

    123Systems ,if youre not a gurro STAY AWAY

    hello there
    i never expected to write a revie, ever
    but these guys really pissed me off

    i been with them for approx 5-6 months or so
    vps is good although i been having some problems with the pinging here in kuwait but thats not their fault

    but when it comes to their support... wow
    the thing is that they answer within minutes
    but the important of thing is that their responds are totally useless
    any kloxo related issues ( even if you havnt changed anything from your side ) its your problem to fix
    any help you need fixing any problem , its not their job

    i was a little disappointed but understood their point until 3 days
    my vps goes down for approx 24 hours due to an error from their part
    the node comes back alive... but the kloxo isnt working
    after a day of trying to get them to even consider seeing whats wrong they told me its a problem with the networking and that i have to rebote it
    i tryed to via the console and i am getting the config file is missing..
    and now after all there telling me its my problem.. and i should just get the backup from them and re install the whole OS by myself...

    WTF, why is are they calling the VPS's half managed i dunno, why they even have a support system i seriously dont know

    i am hiring some one to fix this thing and moving the hell away after this ( please PM if you can help )

    bottom line : if youre not a gurro who dont need any help managing your vps -> STAY AWAY

  2. #2
    Join Date
    Mar 2009
    Location
    LAX, DAL, MIA, ATL, ORD
    Posts
    8,982
    Sorry to hear about your issues any how most companies will install Kloxo for you if you picked it as a control panel upon ordering how ever since it is a 3rd partie some wont support it, you would have to review there TOS to see if they support 3rd parties.

    Anyhow best of luck.

  3. #3
    Join Date
    Jul 2009
    Posts
    35
    as i said i never intended to complain about kloxo
    because they are not obliged to support it

    but the networking is a must

    any way
    it seems that after 3 days of talking to them they finally fixed the networking
    sites still not oinline but still a +

  4. #4
    I'd be interested to hear Andrew's side of this. It sounds to me like miscommunication on both parts. Also, @a7medo778, most providers don't provide support for 3rd-party control panels and services - and respecting that is part of being a client. As far as the network thing goes, I think we would benefit from hearing what Andrew has to say.

  5. #5
    Join Date
    Jul 2009
    Posts
    35
    lemme just confirm this again

    the issue is now solved

    but i stand by my opinion that if you not an Expert in the vps field 123systems is not your host

  6. #6
    Join Date
    Mar 2009
    Location
    LAX, DAL, MIA, ATL, ORD
    Posts
    8,982
    Hi thanks for the update, Everything is solved that's perfect!

  7. #7
    Join Date
    Nov 2009
    Location
    Colombia
    Posts
    2,143
    Glad I'm good in the field, and that I've never had downtime with them

    haha
    Diego Rodríguez B. - https://diegorbaquero.com
    CS Student, Geek, Software Engineer, Developer

  8. #8
    who solved the issue ?

  9. #9
    lot of problems with 123systems recently

  10. #10
    Join Date
    Feb 2010
    Location
    Maryville Tennessee
    Posts
    1,906
    Quote Originally Posted by dezinerstudio View Post
    lot of problems with 123systems recently
    I have noticed the same thing, I hope all is going alright over there!

  11. #11
    Join Date
    Jul 2009
    Posts
    35
    FFS...
    the panel is down again
    i swear to god i am not touching anything
    vm is on but restarting has nothing to do with it

    and as always talking to support... he say's its none of their bussnies..
    all my websites are down and i am clueless on how to recover from this error which i had nothing to do with..

  12. #12
    Join Date
    Jul 2009
    Posts
    35
    update : the support was kind enough to look into it
    it seems that the problem is KLOXO DISAPPEARED !!!

    all my sites and work hs vanished

    looking into solutions with the support.. this is insane

  13. #13
    Join Date
    Jun 2010
    Location
    Northern Virginia
    Posts
    1,986
    Quote Originally Posted by a7medo778 View Post
    update : the support was kind enough to look into it
    it seems that the problem is KLOXO DISAPPEARED !!!

    all my sites and work hs vanished

    looking into solutions with the support.. this is insane
    I'm sure Andrew and company will take care of you - just keep being patient.

  14. #14
    Join Date
    Jul 2009
    Posts
    35
    well...
    its finale... all my data is gone forever...

    dammit i am too pissed to write anything now going to shout the computer down and sleep

  15. #15
    Join Date
    Apr 2009
    Location
    New York
    Posts
    925
    Quote Originally Posted by a7medo778 View Post
    well...
    its finale... all my data is gone forever...

    dammit i am too pissed to write anything now going to shout the computer down and sleep
    Did 123Systems confirm your data is gone? I am sorry to hear you lost everything, did you have any backups? Even an older backup that way you don't lose everything.

  16. #16
    Join Date
    Aug 2009
    Location
    LAX, DAL, MIA, ATL!
    Posts
    3,310
    Quote Originally Posted by BMSmithVB View Post
    I'm sure Andrew and company will take care of you - just keep being patient.
    There's nothing much we can do in a situation like this, The client was under the impression a Chicago outage from weeks ago left his kloxo unsable however a 2 week old outage would not effect his kloxo now considering it was online less than 24 hours ago.

    The only viable explanation available was he was compromised and someone deliberately removed the server files. Which is not our fault and we offered to assist the client in any way possible to help him get his websites back online, Including restore any previous backups he had as well as re-install kloxo or any panel of his choice.

    We offered every open solution available to assist him and none were an avenue for him since he did not maintain any backups. He is more than welcome to look for backups and if he is able to find any we will gladly stick to our word and re-install any panel of his choice and restore them for him.
    〓〓 QuadraNet ├ CLOUD ├ DEDICATED ├ COLOCATION
    〓〓 Locations: Los Angeles, Dallas, Miami and Atlanta!!
    〓〓 andrew.moore[at]quadranet.com
    〓〓 http://www.QuadraNet.com

  17. #17
    sorry to hear that...

    thought it's an unmanaged service...

    But they did really bad on node recently, I had to quit!

  18. #18
    Join Date
    Jul 2009
    Posts
    35
    i never thought about backing up whole kloxo
    i been in the vps envoiroment for about 2 years never heared of a case where the whole vps vanishes....

    gonna start from 0 i guess
    i should've quited when the kloxo problems start to happen evry week or so...\\

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