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  1. #1

    Beware of cheating NETFIRMS.

    I recently registered a domain wth Netfirms recently. It is a high potential exact-domain-match, EDM.

    I paid with my many-years-ago-verified-paypal account. few days later it was refunded to me WITHOUT reason. After a few exchange they promised to released the domain and asked that i re-register again. Well it turns out to be next day. Nvm, i re-registered.

    Everything done up. but this time they still refused to let go of that domain!! They send me a notification insisting a phone verification to prevent fraud.
    Helloooo, this is not the first time i buy a domain. I NEVER had such issue despite being from Malaysia. I'm using, as mentioned, a verified Paypal account that is MINE. Info registered in the webform registration is EXACTLY SAME as my PayPal account.

    They never require such 'verification' from countries like US, etc. WHy discrimination against malaysian? Granted , like many countries, we had a few baskets of bad apples fraud cases. I myself had been scammed several times by US sellers (no offence. It's true. hence I stick to PayPal) but we have no less scammers than countries like CN, HK, JApan, Singapore, some EU countries and US it self( In fact, some of the best hackers and scammers that made headlines originate from there).
    *No offense to the aforesaid countries*

    Anyway i have file a discriminatory complaint to the relevant authorities...and frankly i can't help but wonder maybe netfirms is interested in the domain itself and hold it to sell as premium domain later for bigger bucks. Or why else such reluctance to let go? I've bought domains b4 from other sellers, NONE of them EVER had such screwed-up service.

    Just want to rant a bit and advice peeps especially those of Asian country, esp. ASEAN, to STAY AWAY from netfirms!

    PPS. I ve not get my refund and no domain yet.

    PPPS. And, to Netfirm Trolls, don't bother explaining yourself now coz your emails to me was pretty canned. Kept asking me to phone verified, of which i dully affirmed. No. 1) it's costly for international calls (esp just to justified a racial discrimination issue of "prevent fraud"). 2). I with different time zone, do i have to wake-up in the wee hour just to call you at YOUR working hours. 3rd, 4th, 5th etc...I cannot tolerate unfair discrimination against nationality!!
    Last edited by victimofnetfirms; 02-22-2011 at 01:14 PM.

  2. #2
    Join Date
    Jan 2002
    Location
    Colombia, South America
    Posts
    521

    you can Call USA & Canda free on Gmail; toll free numbers free on Skype

    Fraud prevention is worthwhile. For your protection as well as that of Netfirms or any other company you might do business with. I think you should be careful, before complaining about discrimination.

    You can call telephone numbers in the USA and Canada, free, on Gmail.

    Also, you can call telephone numbers that are toll free, within the USA, free on Skype.

    It is very common for firms in the USA to be extra cautious of people who are not in the USA (I'm not).

    Also, they are getting more cautious, about people who *are* in the USA.

    GL

  3. #3
    Join Date
    Jun 2010
    Location
    Modesto California
    Posts
    6,461
    Quote Originally Posted by victimofnetfirms View Post
    I recently registered a domain wth Netfirms recently. It is a high potential exact-domain-match, EDM.

    I paid with my many-years-ago-verified-paypal account. few days later it was refunded to me WITHOUT reason. After a few exchange they promised to released the domain and asked that i re-register again. Well it turns out to be next day. Nvm, i re-registered.

    Everything done up. but this time they still refused to let go of that domain!! They send me a notification insisting a phone verification to prevent fraud.
    Helloooo, this is not the first time i buy a domain. I NEVER had such issue despite being from Malaysia. I'm using, as mentioned, a verified Paypal account that is MINE. Info registered in the webform registration is EXACTLY SAME as my PayPal account.

    They never require such 'verification' from countries like US, etc. WHy discrimination against malaysian? Granted , like many countries, we had a few baskets of bad apples fraud cases. I myself had been scammed several times by US sellers (no offence. It's true. hence I stick to PayPal) but we have no less scammers than countries like CN, HK, JApan, Singapore, some EU countries and US it self( In fact, some of the best hackers and scammers that made headlines originate from there).
    *No offense to the aforesaid countries*

    Anyway i have file a discriminatory complaint to the relevant authorities...and frankly i can't help but wonder maybe netfirms is interested in the domain itself and hold it to sell as premium domain later for bigger bucks. Or why else such reluctance to let go? I've bought domains b4 from other sellers, NONE of them EVER had such screwed-up service.

    Just want to rant a bit and advice peeps especially those of Asian country, esp. ASEAN, to STAY AWAY from netfirms!

    PPS. I ve not get my refund and no domain yet.

    PPPS. And, to Netfirm Trolls, don't bother explaining yourself now coz your emails to me was pretty canned. Kept asking me to phone verified, of which i dully affirmed. No. 1) it's costly for international calls (esp just to justified a racial discrimination issue of "prevent fraud"). 2). I with different time zone, do i have to wake-up in the wee hour just to call you at YOUR working hours. 3rd, 4th, 5th etc...I cannot tolerate unfair discrimination against nationality!!
    Sorry to hear about your bad experience with netfirms. I doubt there is any conspiracy to steal your domain name, it was probably just a combination of poor customer service and bad protocol. Netfirms is a pretty big company (they have been around for ages), however one thing has only been pretty consistent through the years, poor service. How they have managed to stay in business this long is beyond me.

    Anyway, I hope your problem gets resolved soon.
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  4. #4
    Quote Originally Posted by Lanny View Post
    Fraud prevention is worthwhile. For your protection as well as that of Netfirms or any other company you might do business with. That I agree. But my post ISN'T about fraud prevention measure. PLEASE READ the GIST of it. It's about SELECTIVE fraud prevention.
    I think you should be careful, before complaining about discrimination.
    Then explain to me why is this fraud prevention policy NOT apply to ALL countries? BUT only a SELECTED few? When you SELECT = you are DISTINGUISHING / Marking out. Policy is policy . I respect that. Then policy should apply to all in a same given category, should it not be so.
    I would also understand if buyers "discrimination" are based on the category of offer plan selected , say premium, standard packages, VIP packages, custom order, etc as they would require different specs, scopes , etc hence different depth of validation. But same category being treated differently? Then if 'selective fraud prevention'[mind you, NOT fraud prevention] is such acceptable measure as you insinuated, then why is it not practiced by big boys like godaddy.com ? nor is it a registered practice by the board of domain registrar? Now, Pls explain all these since I'm being advised about 'being careful'

    You can call telephone numbers in the USA and Canada, free, on Gmail.
    I can but does it answer the seed issue, besides if you are going to encumbrance your customer why not you call them? AlertPay called me. So did other similar web sompany (not in hosting field)...because i was told it's their standard policy for all verification. No problem at all. I waited for them and gladly provide whatever info they need. If you're gonna encumbrance your customer, you should walk the extra mile NOT your customer (source; a general notion from good business practices cum experience).
    Also, you can call telephone numbers that are toll free, within the USA, free on Skype.
    By the way, to digress a little, the amount involve is so puny a McD's value meal coz double that...so fraud for less than $5? Many a times the 4% PayPal fees already over that amount!
    It is very common for firms in the USA to be extra cautious of people who are not in the USA (I'm not).

    Also, they are getting more cautious, about people who *are* in the USA.
    Anyway, all in all i have to admit I made a mistake. I should not have conceded to the fact that it's having a sale for cheap domain registration and took up the offer
    So remember kids, some things are good to try, some not..and Netfirms you should not.Click image for larger version. 

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    GL
    sdgfdgfdhfghgfhgjh
    Last edited by victimofnetfirms; 02-23-2011 at 12:20 AM.

  5. #5
    I registered a domain with netfirms (2 domains) some days back, the refunded me money for both domains saying that there is a problem in some statement, but i sorted them out with their live chat and they given me valid reason, I suggest you to talk with their chat staff.

  6. #6
    Yeah, already did the live chat thingy.

    I was asked to emailed their billing dept and that's where the nightmare started.

    Anyway I have gotten my money back and already registered with other web hoster. All done and confirm in 10 minutes.

  7. #7
    Join Date
    Dec 2009
    Location
    Colorado Springs, CO
    Posts
    52
    People will be avoiding Netfirms for other reasons in the future...

    just sayin

  8. #8
    Join Date
    Dec 2007
    Location
    Indiana, USA
    Posts
    16,087
    I had issues with them in the past myself - I transferred several domains out and I even called NetFirms after this was done to make sure I would not be billed for the domains again...

    Fast forward a few months and I actually did get charged for those domains and they *refused* to refund them stating that their system showed the domains were still actively registered with them even though I provided more than enough evidence that they were transferred out months prior.

    I ended up having to file a charge back with my credit card company to get the funds back and since then I do NOT recommend NetFirms (I actually recommend avoiding them).
    Michael Denney - MDDHosting LLC
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