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  1. #1

    Thumbs down UnderHost.com Negative Review - Made a Mistake Choosing Them!

    Hello, everyone! I would simply like to share my negative experience with UnderHost. I signed up for a hosting account with them I think in 2009. Almost every few days my website had downtime for one reason or the other. Their server cpu/memory usage in cPanel seemed to be always high when my website was down. I submitted several tickets, they always had a reason for the downtime but still I did not care and gave them a chance. After several downtimes, one day comes when their server was being DDOS I believe. I do not know what they were using to stop it but all my visitors and including me could not access my website. My ip was banned and my visitors, it was blocking legimate traffic. After creating a ticket and talking to them, they could not solve the issue. Instead they provided me a refund and suspended my account without notice. Now I know I should have offline backups but I didn't and once they suspended my account I could not backup my website since I had no access to cPanel. I created several tickets after, requesting my account backups but they simply closed my tickets. All of this can be seen in the screenshots provided in this post below. No backup was provided till this day, I do not need it anymore as I have gave up on them. This review is simply to inform other people that are thinking of signing up with UnderHost to once again think before you make a decision.

    Summary:
    UnderHost had lots of downtime and instead of finding a solution they simply suspended my account and did not provide me a backup.

    My mistake I had no backups but I geuss I learned the hard way.

    Screenshots:
    http://img513.imageshack.us/i/proof1n.png/
    http://img594.imageshack.us/i/proof2c.png/
    http://img524.imageshack.us/i/proof3d.png/
    http://img576.imageshack.us/i/proof4.png/
    http://img248.imageshack.us/i/proof5k.png/
    http://img337.imageshack.us/i/proof6.png/
    http://img191.imageshack.us/i/proof7g.png/

  2. #2
    Join Date
    May 2008
    Location
    Montreal, Canada
    Posts
    958
    Check your email back in 2009, the website was suspended due to abusive language towards staff via email you should post screenshot about that instead, the abuse team make the right decision on your case.

    Have a nice day and welcome in 2011.
    UnderHost Inc. Offshore Hosting Solutions and USA/Canadian based servers.
    24/7 Rapid Support / 99.9% Uptime Guarantee / Shared / Cloud / VPS / Dedicated Servers
    Managed OnApp Cloud USA Cloud Virtual Datacenter - Dedicated and Scalable Resources
    Hong Kong - Netherlands - Canada - Panama - United States - Russia

  3. #3
    Join Date
    Mar 2009
    Location
    LAX, DAL, MIA, ATL, ORD
    Posts
    8,982
    Quote Originally Posted by UnderHost View Post
    Check your email back in 2009, the website was suspended due to abusive language towards staff via email you should post screenshot about that instead, the abuse team make the right decision on your case.

    Have a nice day and welcome in 2011.
    I find that odd per this screen shot you guys simply gave up on him...

    http://img576.imageshack.us/f/proof4.png/

  4. #4
    I suppose that is really good option to have web host which cares of the back ups, but in any case I suppose that is personal and that if what you need to take care from your end as well.

  5. #5
    Join Date
    Apr 2010
    Location
    Canada
    Posts
    25
    I have been with Underhost for several months and find them very good. Good friendly support and good uptime. In fact Im planning to soon open another website with them. That is my experience with them and Id be happy to refer a friend to them.

  6. #6
    Join Date
    Jun 2010
    Location
    Modesto California
    Posts
    6,461
    Did they ever say why they suspended your account and more importantly, why they did not let you get a back-up for your websites. Its great that they gave you a refund, however they definitely should have let you get a back-up of your website before suspending your site.
    Need Web Hosting? Click Here to Learn Why You Should Switch To FernGullyGraphics
    FernGullyGraphics --- 426 14th St. Suite #115 --- Modesto, California --- 95354

    Need Business Cards? Click Here

  7. #7
    I have found underhost good 2 very nice people.

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