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Thread: Interesting live chat
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02-20-2011, 10:27 AM #1
Interesting live chat
I'm shopping for a cheap dedicated server, not for customers, just for an off site presence. Saw a cheap box offered by a fairly large company here (no need for names), and wanted to verify the price. Here is the chat (redacted somewhat).
Him: Hello. Welcome to our live chat service. How may I assist you?
Me: You list a server for $xxx (though sold out). Is that price before or after Cpanel?
Him: I would suggest you to just reinitiate chat request after 15 mints, as this dept is having snacks breake
Him: this helps you soon
This was a sales chat. Apparently I need to eat some mints to kill some time before someone there would know this incredibly simple answer.
Monitor what your chat agents are doing, folks. It might be costing you business.Your one stop shop for decentralization
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02-20-2011, 12:31 PM #2Web Hosting Master
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Haha. Assuming they are paid on a commission basis I would have stayed on the chat in order to help a potential customer.
I know my English is not the best but the way that member of sales was speaking it seems like they are outsourcing all sales.
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02-20-2011, 12:38 PM #3Web Hosting Master
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02-20-2011, 12:42 PM #4Web Hosting Evangelist
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Snack and Tea time! How fun
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02-20-2011, 12:50 PM #5Aspiring Evangelist
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lol, sorry I laughed so hard I nearly dropped my laptop.
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02-20-2011, 12:51 PM #6Lord of live chats
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LOL
If I ran that company, whoever said that would of been fired.Live Chat Support Software for your Business website - IMsupporting.com
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02-20-2011, 12:51 PM #7Aspiring Evangelist
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02-20-2011, 12:55 PM #8Web Hosting Evangelist
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02-20-2011, 01:42 PM #9Web Hosting Master
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02-20-2011, 01:47 PM #10Lord of live chats
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02-20-2011, 01:55 PM #11Web Hosting Master
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02-20-2011, 02:06 PM #12Rockin' the beer gut
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02-20-2011, 02:10 PM #13Web Hosting Industry Expert
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It could be that support is logged into the chat as well just in case there is a support issue that needs resolved and when the sales person(s) went away it kicked chats over to support.
Just speculating, but at least they seemed nice about it - although the spelling, punctuation, and grammar would scare me off either way.█ Michael Denney - MDDHosting.com - Proudly hosting more than 37,700 websites since 2007.
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02-20-2011, 02:10 PM #14Lord of live chats
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02-20-2011, 02:12 PM #15Web Hosting Master
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Lol Bear just tell us!
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02-20-2011, 02:28 PM #16Disabled
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I don't agree with the chat. If somebody told me that, I would leave and check out a new provider. It would be nice to see at least away or be right back instead of offline so that a ticket would be opened instead of being completely offline while opening a ticket.
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02-20-2011, 02:39 PM #17Disabled
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I had a support guy one time I swear he was drunk as a skunk
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02-20-2011, 02:42 PM #18Disabled
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02-20-2011, 02:56 PM #19Web Hosting Master
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02-20-2011, 06:47 PM #20WHT Addict
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Wow, I would fire that guy for using such grammar and bad manners.
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02-20-2011, 09:23 PM #21Newbie
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At least he was polite in his Engrish
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02-20-2011, 09:38 PM #22Web Hosting Master
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Lol at least he was honest
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02-20-2011, 11:22 PM #23Web Hosting Master
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So, are you going to speak to the host and alert them of this?
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02-21-2011, 12:01 AM #24Web Hosting Evangelist
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Heres my interesting chat with IWeb a few days ago
Domenico Caporicci: hi
Nick: Hello,
Nick: I was wondering how long the promotion ******************* is running
Domenico Caporicci: until end of this month
Nick: Mk
Domenico Caporicci: yo need server
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02-21-2011, 11:26 AM #25Web Hosting Master
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I would guess that mints & yo are typos, we will send a memo to the team and tell them to be more attentive to typos on the chat.
is having snacks break
I know my English is not the best but the way that member of sales was speaking it seems like they are outsourcing all sales.Last edited by atchoooo; 02-21-2011 at 11:32 AM.
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