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  1. #1
    Join Date
    Mar 2010
    Location
    Devon, United Kingdom
    Posts
    44

    Heart Internet to cPanel - Transfer E-Mails

    Hi,

    Tomorrow I am hoping to transfer a couple of websites from a Heart Internet reseller account (I own the reseller account) over to a cPanel 11 VPS.

    What is the easiest way to transfer e-mails, one idea I have is with Mac Mail, downloading e-mails from each mail box into a local folder, and then connecting the mail box on the new server, and then transferring them back. Will this work ok? Or is there a better way of doing it?

    Also is there an easy way to import .sql files to cPanel in order to create new databases? Or do I need to create the database first and then import it via phpMyAdmin?

    I haven't really been doing work in the hosting industry for a few months, been focusing on other work so I seem to have lost a bit of experience.

    Thank you, any help is appreciated in advance.

  2. #2
    Join Date
    Sep 2010
    Location
    home
    Posts
    515
    cpanel to cpanel migration is there. Or you can download the domains cpanel backups and restore from your vps. Database, mails and files will all come through

  3. #3
    Join Date
    Mar 2010
    Location
    Devon, United Kingdom
    Posts
    44
    Hi,

    Heart Internet uses their own eXtend panel, so I think the e-mails are stored differently. If it was cPanel to cPanel transfer it would be easier, although they do it differently I think.

    Thank you.

  4. #4
    Join Date
    Feb 2003
    Location
    Cumbernauld, Scotland, UK
    Posts
    734
    I completed this during December 2010 for just over 250 accounts
    Initially I advised all customers to contact me if they wanted the contents of their email accounts and MySQL databases transfered (I'll come back to the issue with MySQL later)
    Also, it is recommended to disable any content that uses a MySQL database, so again the customer should contact you to arrange this

    The files are easy enough to copy

    The next are the email accounts, forwarders, and auto-responders
    Then login to the email accounts and see if there are any stored email
    If not, then commence the Domain Name nameserver update

    Download the MySQL databases, create a new MySQL database in cpanel, then upload
    Now you will have to edit the configuration files on that account

    Back to HI, and now disable the public_html folder
    Once the nameservers have updated the website will be live again

    There is an issue in the HI Resellers Control Panel as it only shows databases over 2MB
    Therefore check every account to check the size, as not all will show due to the above discrepancy

    Now comes the transfer of the emails
    Forward them individually to your own [email protected] account, note you MUST perform this before the nameservers propogate
    Once the nameservers have propogated, forward them back to the appropriate email account
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  5. #5
    Join Date
    Mar 2010
    Location
    Devon, United Kingdom
    Posts
    44
    Hi, thanks for getting back to me.

    Sounds pretty straight forward then for the MySQL databases and files, about the e-mail though, how would I keep them intact, like transferring the sent mail, drafts, etc? Because I know that some of my clients would want everything how it was in Heart Internet?

    Thank you for your help and advice.

  6. #6
    Join Date
    Jul 2009
    Location
    Indiana
    Posts
    2,193
    Just put the old and new account in your desktop email client at the same time and copy the emails over.
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  7. #7
    Join Date
    Mar 2010
    Location
    Devon, United Kingdom
    Posts
    44
    Hi,

    Thank you for your advice, I will try that and see how it goes. Thank you to everybody who has helped.

  8. #8
    Join Date
    Feb 2003
    Location
    Cumbernauld, Scotland, UK
    Posts
    734
    Quote Originally Posted by Allan Wagner View Post
    Because I know that some of my clients would want everything how it was in Heart Internet?
    Have you compared the interfaces?
    Your customers are clearly going to notice the difference
    You could be up-front with them and advise you are moving providers (for what ever reason), which is what I did (moving from Node 4 / Heart Internet)

    I therefore suggest you contact ALL in advance and let them handle the email transfer, if they are not confident in doing this then you can handle it for them
    Give them a window for completion and deadline

    Equally, some customers might want to take this opportunity to simply delete all the trash and unwanted emails they do not want to transfer

    Finally, be aware some customers can be a bit magoo
    Even with transferring over the settings so that they are almost the same, not all will be
    The biggest change will be logging in on a username rather than an email, and even after two months I have six customers that can't get this right
    They keep using their email addresses and login to WHMCS instead of cpanel
    They then try to login to cpanel, with that same email address...
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