Page 1 of 2 12 LastLast
Results 1 to 15 of 19
  1. #1
    Join Date
    May 2002
    Posts
    1,037

    Wiredtree & Clubuptime Review

    As promised in my Innohosting, EZPZhosting, Site5, Surpasshosting - UK resellerhosting review topic i would also post my experiences with VPS at Wiredtree and Clubuptime.

    I have been with Wiredtree for about 10 months now and cancelled my services with them today. Mostly because of the many downtimes and lack of interest in their customers i decided to leave.

    I'll start with saying everything went great from april till december 2010. I only had about 10 support ticket with them in these 10 months including an account verification and my cancellation ticket.

    PROS:
    • The VPS came completely ready as one should expect from a managed VPS. The setup was excellent.
    • The server always have run very smooth with no problems what so ever in the first 7 months.
    • Most support tickets were being answered within 15 minutes (All tickets between a few minutes and 1.5 hour).
    • Alexis from billing is a real PRO, great answers and support.


    CONS:
    • One long and several short downtimes (or slow server).
    • The fact they have a ten hour downtime and say their network was only down for one hour (SLA only covers network) ... how can this be checked ?
    • No information what so ever on their site or in the grove. Not even a mail. Check it out on twitter ???
    • After these downtimes i expected to hear from them ... how would they improve things, how would they prevent these things from happening, an apologie to all their customers, a compensation for all the troubles ... something but nothing happened.
    • The feeling that no one from the management really cares about their customers (to big ? to many customers ?). How can a management let their company slide from the best reputation to just a regular host in a few months ? Zac asks me in a ticket how things could have been handled better, i answer him but never got anything back from him.


    Started looking for a new VPS host and looked at Knownhost (no east coast servers) and VPSLatch (to many negative reviews) and decided to go with Clubuptime. Just been with them for a few days so i can't tell much yet but i will make a full review in a couple of months. First impressions:

    The server was ready very soon after my order. The VPS I bought is managed so i expected a server that was ready to go like at Wiredtree (fully setup and tweaked). I was surprised i had to make the setup for WHM and tweaking myself altough Andrew was very helpfull with the questions i had. Questions were answered very fast so far, server seems to be faster and the network connection to Europe seems to be better. Also ordered some backupspace, weird they didn't send the details for the space theirselves .. i had to ask for them and am still waiting for them (24 hours now after opening the ticket), wich is a bit weird. I'll post an update in a few months.
    If you pay peanuts, you get monkeys.

  2. #2
    Join Date
    Jan 2010
    Location
    NJ
    Posts
    1,796
    Great review and really detailed, like your other one. Thanks for sharing your experiences. Let us know how ClubUptime fares a few months from now.

  3. #3
    Join Date
    Mar 2005
    Location
    New York City
    Posts
    2,554
    Quote Originally Posted by target View Post
    Also ordered some backupspace, weird they didn't send the details for the space theirselves .. i had to ask for them and am still waiting for them (24 hours now after opening the ticket), wich is a bit weird.
    Couldn't agree more that it's a bit weird. If you send over your Ticket ID number I'll be more than happy to look into the issue and/or get you setup myself.

    The backup space is the only part of our system that's not automated as of yet, but that's no excuse as to why it's not been handled already
    Matthew Rosenblatt, and I do lots of things.
    MCSE, cPanel Certified, Asterisk Specialist.
    My company, BurstAV, specializes in A/V Systems Design as well as VOIP Hardware Sales.
    Simply put: Server admin, programmer, concert lighting dude.

  4. #4
    Join Date
    Aug 2007
    Posts
    6,883
    Thanks for the reviews mate. I have just read your reseller hosting reviews also. Keep us posted again as you said.

  5. #5
    i also got a vps from clubuptime not to long ago as well I am also hoping for the same great server i would like to get from them

  6. #6
    Join Date
    Aug 2009
    Location
    Wolves/London
    Posts
    159
    Sorry for the delay on your backup space. I've updated your ticket with the login details.

  7. #7
    Join Date
    May 2002
    Posts
    1,037
    Quote Originally Posted by TrySparta View Post
    Sorry for the delay on your backup space. I've updated your ticket with the login details.
    No problem, just tought it was a bit weird it wasn't send at the same time. Thanks !

    Dang, Mathew just answered a new ticket almost before i typed it LOL.
    Last edited by target; 02-17-2011 at 05:35 PM.
    If you pay peanuts, you get monkeys.

  8. #8
    thank for the review

  9. #9
    Join Date
    May 2002
    Posts
    1,037
    Just to make things clear because i received some questions ...

    I had no problem what so ever with Site5 Support or Service, when u join them u really get the feeling that this company has their act together and is well organised. Support tickets are handled very professional and fast. The only problem was that the server I was on was slow (to slow), in their advantage i can tell U i was on their new UK resellerservers wich they just started up.

    I also received some stories about Wiredtree with the same complaints .. downtimes and customers not being helped like a customer should be (for instance ... no refunds if u want to leave, i think when a company performs the way they are doing they should offer a refund when customers want to leave for reasons that are the fault of the company).
    If you pay peanuts, you get monkeys.

  10. #10
    Join Date
    Sep 2004
    Location
    Rajshahi
    Posts
    103
    hi,
    I was almost exiting wiredtree due to their carelessness and keep an issue hanging for 1 and half months.

    but recently, god blessed them, they came with solution. they worked hard with me for a meaningful solution and i believe my issue is very near to be solved (unless i see CDP failed again when data required).

    when I posted my concern about wiredtree someone suggested me vpslatch. as I got a nice coupon, I wanted to try them. but for sure, it was not a very good decision. their support staffs has real problems. they are expert in ignoring points rather than technical issues.

    as wiredtree solved my issue, i am staying with them. but I will love to hear that they are addressing the growing negative feedback about them.

    thanks for your review.

  11. #11
    Join Date
    May 2002
    Posts
    1,037
    Quote Originally Posted by rajuru View Post
    . but I will love to hear that they are addressing the growing negative feedback about them.
    Maybe they can't be bothered ? Anyway .. it would be to late anyway, they should have done this already and not do it after people asking for it ?

    If there's an outage they don't bother to post it somewhere on their site ... just 'look at twitter' ?? Not everyone uses twitter. And the people who do see there are also a lot of negative things about them regarding the downtimes.
    If you pay peanuts, you get monkeys.

  12. #12
    Join Date
    May 2002
    Posts
    1,037
    I did get a reaction back from Joe Doss (Customer Service Manager) from Wiredtree. He told me they discussed a lot of client feedback that was given to them after the power issues. Those words did not fall on deaf ears. Hopefully they can pull their act together.

    I only wonder why they couldn't send a mail like this to every customer after all those problems ? They would get a lot more goodwill from customers.
    If you pay peanuts, you get monkeys.

  13. #13
    Join Date
    Aug 2005
    Location
    Barcelona, Spain
    Posts
    3,371
    I only wonder why they couldn't send a mail like this to every customer after all those problems ? They would get a lot more goodwill from customers.
    I wondered the exact same thing. Enormous downtime and nothing on their end. They fixed the problems, but there's not one single message in their Grove panel whatsoever...
    hi there!

  14. #14
    Join Date
    May 2002
    Posts
    1,037
    Quote Originally Posted by Jay August View Post
    I wondered the exact same thing. Enormous downtime and nothing on their end. They fixed the problems, but there's not one single message in their Grove panel whatsoever...
    Typical example of bad marketing and customer management .. let's act if nothing happened, keep quiet and hope the bad comments will suddenly dissappear.

    An good management would work more pro-active, would get more customers understanding the situation (goodwill) and will get less complaints (people wouldn't get frustrated).
    If you pay peanuts, you get monkeys.

  15. #15
    Join Date
    Sep 2004
    Location
    Rajshahi
    Posts
    103

Page 1 of 2 12 LastLast

Similar Threads

  1. [Review] First Impressions on ClubUptime
    By pmalc in forum VPS Hosting
    Replies: 3
    Last Post: 12-22-2010, 02:30 AM
  2. WIREDTREE REVIEW
    By Gregsta in forum VPS Hosting
    Replies: 11
    Last Post: 07-26-2010, 06:45 PM
  3. Review of HostTDS / ClubUptime
    By popsickle in forum Web Hosting
    Replies: 4
    Last Post: 04-19-2010, 11:55 PM
  4. WiredTree Review
    By yfreeweb in forum Dedicated Server
    Replies: 4
    Last Post: 03-02-2010, 03:32 PM
  5. WiredTree Review
    By Atjeu-Damir in forum Dedicated Server
    Replies: 15
    Last Post: 09-27-2009, 01:37 PM

Related Posts from theWHIR.com

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •