Web Hosting Talk : Web Hosting Main Forums : Running a Web Hosting Business : Has anyone successfully removed a blocked IP from Yahoo?

[SoftDux]

One of our Linux cPanel servers have been blacklisted by Yahoo. I followed their recommended.

I see a lot of these errors in /var/log/exim_mainlog:

2011-02-14 11:23:54 1Pouer-0005le-Fk SMTP error from remote mail server after initial connection: host e.mx.mail.yahoo.com [67.195.168.230]: 421 4.7.1 [TS03] All messages from 66.197.167.227 will be permanently deferred; Retrying will NOT succeed. See http://postmaster.yahoo.com/errors/421-ts03.html
2011-02-14 11:23:54 1Pouer-0005le-Fk SMTP error from remote mail server after initial connection: host b.mx.mail.yahoo.com [74.6.136.65]: 421 4.7.1 [TS03] All messages from 66.197.167.227 will be permanently deferred; Retrying will NOT succeed. See http://postmaster.yahoo.com/errors/421-ts03.html
2011-02-14 11:23:54 1Pouer-0005le-Fk SMTP error from remote mail server after initial connection: host m.mx.mail.yahoo.com [66.94.238.147]: 421 4.7.1 [TS03] All messages from 66.197.167.227 will be permanently deferred; Retrying will NOT succeed. See http://postmaster.yahoo.com/errors/421-ts03.html
2011-02-14 11:23:54 1Pouer-0005le-Fk SMTP error from remote mail server after initial connection: host h.mx.mail.yahoo.com [66.94.236.34]: 421 4.7.1 [TS03] All messages from 66.197.167.227 will be permanently deferred; Retrying will NOT succeed. See http://postmaster.yahoo.com/421-ts03.html
2011-02-14 11:23:54 1Pouer-0005le-Fk SMTP error from remote mail server after initial connection: host k.mx.mail.yahoo.com [98.139.54.60]: 421 4.7.1 [TS03] All messages from 66.197.167.227 will be permanently deferred; Retrying will NOT succeed. See http://postmaster.yahoo.com/421-ts03.html
2011-02-14 11:23:54 1Pouer-0005le-Fk SMTP error from remote mail server after initial connection: host i.mx.mail.yahoo.com [74.6.140.64]: 421 4.7.1 [TS03] All messages from 66.197.167.227 will be permanently deferred; Retrying will NOT succeed. See http://postmaster.yahoo.com/421-ts03.html
2011-02-14 11:23:55 1Pouer-0005le-Fk SMTP error from remote mail server after initial connection: host j.mx.mail.yahoo.com [66.94.237.64]: 421 4.7.1 [TS03] All messages from 66.197.167.227 will be permanently deferred; Retrying will NOT succeed. See http://postmaster.yahoo.com/421-ts03.html
2011-02-14 11:23:55 1Pouer-0005le-Fk SMTP error from remote mail server after initial connection: host d.mx.mail.yahoo.com [209.191.88.254]: 421 4.7.1 [TS03] All messages from 66.197.167.227 will be permanently deferred; Retrying will NOT succeed. See http://postmaster.yahoo.com/421-ts03.html
2011-02-14 11:23:55 1Pouer-0005le-Fk SMTP error from remote mail server after initial connection: host g.mx.mail.yahoo.com [98.137.54.238]: 421 4.7.1 [TS03] All messages from 66.197.167.227 will be permanently deferred; Retrying will NOT succeed. See http://postmaster.yahoo.com/421-ts03.html
2011-02-14 11:23:55 1Pouer-0005le-Fk SMTP error from remote mail server after initial connection: host l.mx.mail.yahoo.com [74.6.136.244]: 421 4.7.1 [TS03] All messages from 66.197.167.227 will be permanently deferred; Retrying will NOT succeed. See http://postmaster.yahoo.com/421-ts03.html
2011-02-14 11:23:55 1Pouer-0005le-Fk SMTP error from remote mail server after initial connection: host f.mx.mail.yahoo.com [98.137.54.237]: 421 4.7.1 [TS03] All messages from 66.197.167.227 will be permanently deferred; Retrying will NOT succeed. See http://postmaster.yahoo.com/421-ts03.html
2011-02-14 11:23:55 1Pouer-0005le-Fk SMTP error from remote mail server after initial connection: host c.mx.mail.yahoo.com [206.190.54.127]: 421 4.7.1 [TS03] All messages from 66.197.167.227 will be permanently deferred; Retrying will NOT succeed. See http://postmaster.yahoo.com/421-ts03.html
2011-02-14 11:23:55 1Pouer-0005le-Fk SMTP error from remote mail server after initial connection: host a.mx.mail.yahoo.com [67.195.168.31]: 421 4.7.1 [TS03] All messages from 66.197.167.227 will be permanently deferred; Retrying will NOT succeed. See http://postmaster.yahoo.com/421-ts03.html
2011-02-14 11:23:55 1Pouer-0005le-Fk == delport_michelle@yahoo.com R=dk_lookuphost T=dk_remote_smtp defer (0): SMTP error from remote mail server after initial connection: host a.mx.mail.yahoo.com [67.195.168.31]: 421 4.7.1 [TS03] All messages from 66.197.167.227 will be permanently deferred; Retrying will NOT succeed. See http://postmaster.yahoo.com/421-ts03.html

So, following the suggestions here: http://help.yahoo.com/l/us/yahoo/mai...master-15.html
I can safely say that, from a hosting side:

1. We don't use DKIM, since cPanel doesn't officially support it, but we have SPF & DomainKeys installed on all domains.
2. PTR records for the server is setup properly.
3. The mail server is secure, and not an open relay

Many of the other options on that list is the responsibility of our clients, and I honestly don't know how to check and see if all clients follow those practices w.r.t. mailing lists (i.e. using opt-in / opt-out, pay attention to email content, etc).

So, does anyone know how we can clear the Yahoo blacklist, and keep a better tab on clients? It's a shared server, so it's a bit tricky to know if / when a client sets up a mailing list, and if they do follow the correct procedures.



Any pointers or help with this would be appreciated.

I have spoked to Yahoo about this a few times but always just get their crappy canned response telling me to follow the recommended guidelines, but then nothing more from them.

[bear]

Been there a few times. Keep responding and following up on the emails they send for "more information". Keep reminding them you're not a bulk mailer (assuming you're not) and how this is most likely the result of shared hosting customers forwarding email off the server (as it typically is in cases we've had), and eventually they reluctantly remove it. We've had a few occasions where they had simply closed the issue, possibly because the agent didn't feel like dealing with it or something. The most recent one (November), we had to reopen it three times because of closure.

It's an uphill battle every time with Yahoo, usually taking literally weeks or months of effort.

[GGWH-James]

Yes, we have. However, we have found Yahoo infamous for sending canned responses with the same irrelevant forms. After some persistence though, we've been successful in both instances with them. Given some of the responses from them, I'd have to agree with bear, they either didn't feel like dealing with it at the time and/or didn't take the time to read our initial message in-full.

Be persistent and concise with your messages to them. I guess we were rather lucky though, I've seen a number of hosts who have indicated weeks or more to get any resolution; one way or the other. Both instances we've had with them were resolved and we were unblocked within less than a week; days actually.

[Patrick]

Originally Posted by bear

It's an uphill battle every time with Yahoo, usually taking literally weeks or months of effort.

Jeeze, I actually find Yahoo! to be the easiest to work with when it comes to blocks and mail delivery problems. Usually everything gets resolved after the second email.

<rant coming...>

It's Hotmail that throws me into an actual rage. My blood pressure goes through the roof every time I have to deal with them. Years ago they were still a PITA to deal with but they would eventually whitelist you despite claiming they have no whitelist. Now a days, they run you around in circles and you never get anywhere besides the ER for a possible heart attack and/or stroke.

Our mail goes to the Junk folder regardless of how perfect our mail servers are setup. You name it, we have it. SPF, DKIM, Domain Keys, PTR, Member of the Microsoft Junk Mail Reporting Program, everything... no mail delivery problems elsewhere but Hotmail insists on being beyond reasonable. It gets even better, I made two new Hotmail accounts and emailed each other an actual email and BOTH went into the Junk folder. That's right, they Junked email from their own accounts!

<RAGE!!!>

[Patrick]

Oh, and with Yahoo! make sure you have postmaster@ and abuse@ email addresses setup for your domains including the PTR domain (abuse@ptr...) for the mail server. They told us that years ago and sure enough it helped back then, not sure if it does now but we set those up regardless...

[bear]

Originally Posted by GGWH-James

we were unblocked within less than a week; days actually.

Love to know how you managed that.

[netmar]

Actually, we've been pretty lucky with Yahoo!, too. (sorry, couldn't resist)

We've had a few users w/ Yahoo! accounts that got us blacklisted, but we've usually been able to resolve it within a week with no particular effort. Compared to the nightmare we had with Spamhaus, it was a breeze.

Akin

[TheHostGenie]

I like how they send an email asking me to rate our experience with them - after receiving a canned response that had nothing to do with my original form submission.

Didn't rate them very well at all - maybe someone will actually read my comment card?

[SKaero]

Originally Posted by TheHostGenie

I like how they send an email asking me to rate our experience with them - after receiving a canned response that had nothing to do with my original form submission.

Didn't rate them very well at all - maybe someone will actually read my comment card?

It probably when in the spam folder

[TheHostGenie]

Originally Posted by SKaero

It probably when in the spam folder

Haha, good point.

[CoryPippen]

I have the same problem and I have been going back and forth for about two months. I filled out all of their seriously irrelevant forms (canned) and jumped through all of the hoops to no avail. This is over a server I just brought up too that maybe had one email sent with it's IP.

[Patrick]

Originally Posted by CoryPippen

I have the same problem and I have been going back and forth for about two months. I filled out all of their seriously irrelevant forms (canned) and jumped through all of the hoops to no avail. This is over a server I just brought up too that maybe had one email sent with it's IP.

Are your messages being blocked or are they going into the Junk / Spam folders within Yahoo?

[gotlivechat]

Originally Posted by SoftDux

Many of the other options on that list is the responsibility of our clients, and I honestly don't know how to check and see if all clients follow those practices w.r.t. mailing lists (i.e. using opt-in / opt-out, pay attention to email content, etc).

You may want to remind all your clients of their duties to not abuse your TOS. Why do I say this? Even if you're able to get off the blocked lists at Yahoo, you're going to right back on them unless you cure what caused the block in the first place.

[technihost]

i used this link http://forums.smartertools.com/p/13531/30555.aspx and it took about 2 weeks but my mails finally send to yahoo without a problem.

[CoryPippen]

Originally Posted by Patrick

Are your messages being blocked or are they going into the Junk / Spam folders within Yahoo?

No I'm getting the same "permanently deferred" error.