Results 1 to 10 of 10
  1. #1

    WHMCS Ticket Restriction Addon Module

    Ticket Restriction Addon module will restrict and redirect user to the support department of the product they purchased , so customer who have purchased product A will be directed to the support department A or whatever the Admin have assigned in Admin section

    This module is of great use if you want your customer to only submit ticket to the particular support department depending on the nature of product they have purchased , so the system will ask for Order Number which client can find in client area , based on the order number the end user will be redirected to particular support.

    Product A buyer will be redirected to Support Dept A or as assigned by Admin
    Similarly Product B buyer will be directed to Support Dep B or as assigned by Admin.

    See the screenshots here

    http://whmcsexpert.com/addon/ticketr...end%20user.jpg ( End User )
    http://whmcsexpert.com/addon/admin%20area.jpg ( Admin Area )


    No changes to existing whmcs files .
    Tested on 4.2 and 4.3
    Free Installation
    36-48 Hours Turn Around Time


    Price: US$ 49.95 One time Only
    Free Installation on your server


    Click Here To Order !


    We also provide
    WHMCS Installation ( $ 9.95 Only )
    Installation & Configuration ( $ 14.95 Only )
    Integration services ( $ 19.95 Only )
    All In One ( $ 24.95 Only )


    Click To Order Now !
    █ █ All types of Graphics & Web Designing
    www.dezinerstudio.com

  2. #2
    Join Date
    Oct 2008
    Location
    Singapore
    Posts
    4,685
    Looks interesting but do you have any future plans to make it easier by simply selecting the service the client has issues with with a simple dropbox?

    It is similar to what you see when submitting a ticket, there will be a dropbox allowing the client to select which service he/she is enquiring on.

  3. #3
    Thanks for your comments, well in that drop box option , still a chance that user select irrelevant box as in current whmcs, you can choose whatever you want but this system will verify order number with the product ,However we do have plans to further work on this module .
    █ █ All types of Graphics & Web Designing
    www.dezinerstudio.com

  4. #4
    Join Date
    Oct 2008
    Location
    Singapore
    Posts
    4,685
    Quote Originally Posted by dezinerstudio View Post
    Thanks for your comments, well in that drop box option , still a chance that user select irrelevant box as in current whmcs, you can choose whatever you want but this system will verify order number with the product ,However we do have plans to further work on this module .
    IMHO, getting the order number is very troublesome and may even become a form of deterrence to customers who need to submit a support request. Those on mobile phones will have even greater disability.

  5. #5
    Join Date
    Jan 2003
    Location
    U.S.A.
    Posts
    3,928
    Quote Originally Posted by JFSG View Post
    IMHO, getting the order number is very troublesome and may even become a form of deterrence to customers who need to submit a support request. Those on mobile phones will have even greater disability.
    I have to agree with JFSG on this. I would personally like to see that as an added option.

  6. #6
    thanks for your advice, but our current system works that for general ticket it will not ask for any order number but for support to particular product it will ask for order number which is easily available in your client area ,where you see your product details followed by order number, so client don't need to check their old order emails or whatever.

    However we can do minor editing depending on your particular needs.

    Thanks once again for positive suggestions.
    █ █ All types of Graphics & Web Designing
    www.dezinerstudio.com

  7. #7
    Join Date
    Oct 2007
    Posts
    4,332
    One suggestion for you to work on will be to change this to a priority ticket system.

    This means that a client who purchased a product valued at $100.00 will show up at the top of our ticket queue or at least higher than a client who purchased a product valued at $1.00.

    Do you think this is possible?

  8. #8
    Yes JLHC , this could be done ,no problem.
    █ █ All types of Graphics & Web Designing
    www.dezinerstudio.com

  9. #9
    Could be interested, have a client who may be looking for something like this.

    We're providing end-user support through a custom-helpdesk - using the addon; do you reckon it is possible to direct support to two different companies? So department one will go to company A, and department two will go to company B?

    Obviously there is the problem of their clients, having something like Sales, and Support departments. Do you think we could be able to use the addon to direct the client from company A to the sales department of company A and not to both?

    I hope you can understand what I just wrote, as it's very confusing
    Othio Hosting - Private-Label cPanel Reseller Hosting
    True 24x7 Support | SSD Storage | cPanel+WHM | R1Soft Backups

  10. #10
    Hi Pushkar,

    Well can you email us in complete detail of your requirement at sales(at)whmcsexpert.com
    █ █ All types of Graphics & Web Designing
    www.dezinerstudio.com

Similar Threads

  1. License Verification Portal for the WHMCS Licensing Addon Module
    By Arcdigital in forum Software & Scripts Offers
    Replies: 1
    Last Post: 02-05-2019, 12:43 AM
  2. WHMCS - Automatic Ticket after Addon Purchase
    By Zash in forum Running a Web Hosting Business
    Replies: 4
    Last Post: 01-27-2011, 10:50 PM
  3. Replies: 1
    Last Post: 09-09-2010, 01:40 PM
  4. Payment Gateway Addon Module for WHMCS
    By technut in forum Software & Scripts Offers
    Replies: 5
    Last Post: 08-16-2010, 11:47 AM
  5. WHMCS Module Addon - CSF Firewall Auto Unblocker
    By OpenInternet-Vince in forum Software & Scripts Offers
    Replies: 18
    Last Post: 03-28-2010, 03:31 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •