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  1. #1

    Angry What should happen if my host goes down.

    What should i do?? My host "hosthunger" has gone down. have had no communication from them to tell me that there down also there site and my site has gone down completly. have recently had them keep blocking my ip supposedly due to imap failures (not been using any email to be honest.

    What should i do??

  2. #2
    Join Date
    Feb 2010
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    I found another thread here on WHT with contact details: http://www.webhostingtalk.com/showthread.php?t=1004234 - a few @gmail addresses you could try.

    - Good Luck

  3. #3
    How long have they been down? Good luck contacting them through those gmails.
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  4. #4
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    Quote Originally Posted by Kevlarie View Post
    What should i do?? My host "hosthunger" has gone down. have had no communication from them to tell me that there down also there site and my site has gone down completly. have recently had them keep blocking my ip supposedly due to imap failures (not been using any email to be honest.

    What should i do??
    To answer your "what should I do?" question, I would rephrase it as "What should you do differently next time?".

    It's a real good idea to set up your own form of redundancy, regardless of what you might think your provider can offer in terms of redundancy.

    I'd suggestion mirroring your data at another facility in the event something like this occurs, you can insure you have some type of fall over.

    Murphy's Law applies to all in this industry.
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  5. #5
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    Well, hopefully they'll be back online soon.

    To add onto what Jeremy above me said...

    Always, ALWAYS keep your own backups. Even if your host claims to backup your data, things do, and things will happen.

    Remember, behind your website are physical, tangible machines and equipment. Like all electronics, things are prone to failure and malfunctions. Its up to your provider to mitigate these issues and make downtime as uncommon as possible, but downtime is a fact of life and something every host has here and there.
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  6. #6
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    From the server status on their website it does show their server is down. How long has it been since you tried to contact them so submit a support ticket?

    http://www.hosthunger.com/billing/serverstatus.php
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  7. #7
    Join Date
    Jun 2010
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    It could just be that your IP was blocked from their firewall again. Have you tried accessing your website from a different IP address?
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  8. #8
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    Also, for future refrence, here are a couple websites that can help you determine if the problem is local (with your IP/computer) or if its global (with your web hosting provider)

    http://downorisitjustme.com/
    http://host-tracker.com/?sdm=1
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  9. #9
    Join Date
    Feb 2011
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    Most certainly any hosting company should never go down.. if the site is down, either the server is down or they didnt pay their dues. hopefully in this case the server is down rather then them not paying their dues because that usually leads to one thing.. closure.

    In my case what i would do, because i believe in a solid host. Is find a new host. i'm not saying that because i want them to lose business, but im saying that because as for someone who owns a business i want my business to be running. So if they cant supply that to me then i would start searching for something more reliable. and im sorry you're going through this, ive never been through it, im sure it sucks real bad too. Can you at least get your files?

  10. #10
    Join Date
    Aug 2009
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    Always keep your own backups and dont rely on a web host.

    How long has it been down?
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  11. #11
    Look for their social networking profiles, if any like twitter and facebook.

  12. #12
    Join Date
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    try to contact them via there any messenger or email id if you have any. Or if they have any forum then try to contact them in that forum

  13. #13
    A lot of hosts are active on Twitter now. You could try contacting them there (or via any other social networking sites they may be on).

  14. #14
    Join Date
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    Quote Originally Posted by FernGullyGraphics View Post
    Also, for future refrence, here are a couple websites that can help you determine if the problem is local (with your IP/computer) or if its global (with your web hosting provider)

    http://downorisitjustme.com/
    http://host-tracker.com/?sdm=1
    Just one more website of similar nature.

    http://www.downforeveryoneorjustme.com/

    I also strongly doubt that it could be just an IP block again.

  15. #15
    I just came across this thread. OP was having issues in their outlook / mail configuration & his IP was getting blocked by the server as mail client was connecting using wrong password.

    The issue has been sorted out now.
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  16. #16
    Join Date
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    Quote Originally Posted by sweetdreamz View Post
    I just came across this thread. OP was having issues in their outlook / mail configuration & his IP was getting blocked by the server as mail client was connecting using wrong password.

    The issue has been sorted out now.
    You do a permanent block for POP3 attempts? If you're using CSF, you can configure it to temporarily block the IP for the remainder of the hour. I've found that's a better solution, especially with the mobile devices that people are syncing with their accounts (they often take a day or so to get them configured).

  17. #17
    Join Date
    Mar 2010
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    361
    You lose everything unless you have a backup.

  18. #18
    Join Date
    Aug 2007
    Posts
    39
    Not being able to get in touch with your host when your site goes down is incredibly frustrating. Some hosts have Twitter accounts and tweet regularly when the site goes down. I experienced downtime with a host and their telephone lines were down and I couldn't submit a ticket because that was down too. But they were on Twitter giving updates every few minutes which offered some relief from the frustration.

  19. #19
    Quote Originally Posted by sweetdreamz View Post
    I just came across this thread. OP was having issues in their outlook / mail configuration & his IP was getting blocked by the server as mail client was connecting using wrong password.

    The issue has been sorted out now.
    Its good to know that problems is sorted out, but I would recommend you to create your social network profiles so that clients can contact you while they are unable to access your site or in any other issues.

  20. #20
    Join Date
    Aug 2007
    Posts
    39
    Social network sites seem to work for support and announcements. As well as this forum too! Social sites and WHT are both very visible by many people so the good hosts make sure to be responsive so they don't get a bad reputation.

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