One of our customer purchased another package and paid money with paypal subscription.
WHMCS automatically did setup of account. (Once payment receives, it setups account)
But I didnt get money in my paypal account.
What to do in this strange condition ? Why this problem has raised ?
Because of Paypal or any problem in whmcs ? Need assistance.
Does your WHMCS show a transaction ID? Try search that in your paypal
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WHMCS dont show any transaction ID.
There is no entry in Billing > Gateway Log
Client got credit but how ? I have disabled it in General Settings.
Give PayPal a call to make sure no transactions are pending with your account, if none then submit a ticket to WHMCS so they can look into this - its not the kind of thing I would leave open overnight, get this done ASAP.