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  1. #1
    Join Date
    Jan 2011
    Posts
    62

    wiredtree down again?

    Can't access my sites and ftp and cpanel

  2. #2
    Join Date
    Nov 2002
    Location
    Austin, TX
    Posts
    369
    My services are up. You should probably open a ticket with them, if you haven't already.

  3. #3
    Join Date
    Jan 2011
    Posts
    62
    Thanks for confirming.

    I did. No response yet. Sites are down still.

    Waiting....

  4. #4
    Join Date
    Jan 2011
    Posts
    62
    It is back up. Firewall issues. Tried to connect to ftp with wrong password few times. My ip was blocked.

  5. #5
    No issue here as well. You have VPS or Dedicated?
    See if you have any notice in grove?

    //Editd

    Just saw your reply above. You should always check your site with 3rd party like alertra.com before jumping to conclusion.

  6. #6
    Join Date
    Oct 2003
    Location
    Chicago, IL
    Posts
    654
    No, we didn't have any downtime. Do what Fastian suggested next time and try a 3rd party site checking service, or call us or open a ticket.

  7. #7
    Join Date
    Jun 2006
    Location
    India
    Posts
    334
    Not sure it is just my connection or server, but I am facing patchy connectivity for past 45 minutes or so. Is anyone else facing this issue?

  8. #8
    Join Date
    Oct 2005
    Posts
    890
    Edit: nvm, was wrong.
    Last edited by Sohan; 02-10-2011 at 07:40 PM.

  9. #9
    servers down again.

  10. #10

    *

    Yes they are
    Grove also down

  11. #11
    Join Date
    Nov 2004
    Location
    Malaysia
    Posts
    70
    down for few minutes and all up again.

  12. #12
    Join Date
    Apr 2001
    Location
    Paradise
    Posts
    11,868
    Yes, down again.

  13. #13
    Had 2 servers down for few minutes.
    Now both of them are back online (5-8 minutes downtime).

  14. #14
    Join Date
    Oct 2004
    Location
    San Francisco, CA
    Posts
    2,454
    Anyone else noticing a lot of latency? Seems like another DDoS...

  15. #15
    yes keep on going down.

  16. #16
    Join Date
    Nov 2004
    Location
    Malaysia
    Posts
    70
    up and down again and again and super slow.

  17. #17
    Join Date
    Apr 2009
    Location
    OnTheWeb
    Posts
    2,024
    wow. They are must be having overload problems or something

  18. #18
    Join Date
    Oct 2005
    Posts
    890
    http://i.imgur.com/5FBhs.png this today.

    Time to bail I think.

  19. #19
    Join Date
    Feb 2006
    Location
    Kusadasi, Turkey
    Posts
    3,273
    My server was down for a few minutes but my websites were up. Mighty failover

  20. #20
    Join Date
    Oct 2004
    Location
    San Francisco, CA
    Posts
    2,454
    Seems we're back up. Got this earlier:

    Network Maintenance (Thursday, Feburary 10, 2011 between 11:59PM and 04:59PM CDT(05:59 - 10:59 GMT))

    But looks like that should have been AM. Just got off the phone with them and he said it should be returning back to normal.

  21. #21
    Quote Originally Posted by Tyler View Post
    Seems we're back up. Got this earlier:

    Network Maintenance (Thursday, Feburary 10, 2011 between 11:59PM and 04:59PM CDT(05:59 - 10:59 GMT))

    But looks like that should have been AM. Just got off the phone with them and he said it should be returning back to normal.
    That will be 2nd consecutive mistake. (I brought this up earlier as well)

    Actually, they should give Date with GMT as well.
    And instead of mentioning it in subject, may be add it in message with proper date and time.

  22. #22
    My site has been super slow so far today.

  23. #23
    Join Date
    Feb 2005
    Location
    Toronto, Canada
    Posts
    5,158
    Is this all shared hosting services that's having these issues?

  24. #24
    We received a few messages from our uptime provider 7 or hours ago that pings were failing for brief periods of time and we've been receiving more reports every few minutes over the last hour or so with some clients reporting that they cannot access their sites although we can. Maybe WiredTree is fighting off a DDOS again? Anyone else experiencing similar?
    Last edited by diesel12; 02-11-2011 at 01:10 PM.

  25. #25
    I have a VPS with them and it's experiencing problems.

  26. #26
    I have a VPS too and has issues. Only with some ISP's though. ATT and WindStream specifically right now.

  27. #27
    I also have VPS with them and still having problem intermittently.

  28. #28
    Join Date
    Oct 2003
    Location
    Chicago, IL
    Posts
    654
    There were a couple of brief interruptions last night as part of planned network maintenance we emailed all clients about. I believe Level3 had to be routed around earlier because of some issues on their network as well. That takes a few moments.
    Last edited by WiredTree Zac; 02-11-2011 at 02:51 PM.

  29. #29
    Join Date
    Aug 2003
    Location
    Utah
    Posts
    274
    Man, this is so disappointing. Top it off, they know they have had all of these issues yet getting them to honor an SLA is like having wisdom teeth pulled. They want you to document all the outages and times, even though they know exactly when these occurred.

    Extremely frustrated. I expected much better service.

  30. #30
    Join Date
    May 2008
    Location
    Montreal, Canada
    Posts
    958
    Quote Originally Posted by THAMAN View Post
    Is this all shared hosting services that's having these issues?
    They do not offer any shared hosting services

    WiredTree from pingdom:


    February 2011
    Uptime (%): 94.55% Downtime (d, h, m) : 13 h, 38 m

    January 2011
    Uptime (%): 95.4% Downtime (d, h, m) : 1 d, 10 h, 14 m

    December 2010
    Uptime (%): 99.38% Downtime (d, h, m) : 48 m

  31. #31
    Join Date
    Oct 2003
    Location
    Chicago, IL
    Posts
    654
    Quote Originally Posted by HostingDeals View Post
    Man, this is so disappointing. Top it off, they know they have had all of these issues yet getting them to honor an SLA is like having wisdom teeth pulled.
    We have always honored our SLAs, so I don't know where you are getting this from. Not only that, but frequently we gone beyond our SLAs and given our clients more credit the SLA states.

  32. #32
    Join Date
    May 2002
    Posts
    1,046
    Quote Originally Posted by WiredTree Zac View Post
    We have always honored our SLAs, so I don't know where you are getting this from. Not only that, but frequently we gone beyond our SLAs and given our clients more credit the SLA states.
    Like when you have a 7 hours downtime, Wiredtree claims only the first hour was a network problem, the rest were other problems .. and u give a 3 hours credit going beyond your SLA ?

  33. #33
    Join Date
    Oct 2003
    Location
    Chicago, IL
    Posts
    654
    Yes, exactly. If our network was down and you got more credit back for it then you deserved, that is exactly what I was talking about. It happens with pretty much all of our SLAs as we care about our clients.

    Our SLAs cover specific purposes and you cannot just substitute one for another because you feel like it.

    And we've never had an example like you just made up. Why not post real examples?

  34. #34
    Join Date
    May 2002
    Posts
    1,046
    Quote Originally Posted by WiredTree Zac View Post
    Yes, exactly. If our network was down and you got more credit back for it then you deserved, that is exactly what I was talking about. It happens with pretty much all of our SLAs as we care about our clients.

    Our SLAs cover specific purposes and you cannot just substitute one for another because you feel like it.

    And we've never had an example like you just made up. Why not post real examples?

    Zac, It is a real example. The SLA only covers network downtimes, i know that. But can u imagine how someone feels after his server is down for 7 or 8 hours, asks for an SLA and is told only the first hour of the downtime was due to a network problem ?? I must say i got offered a three hours SLA.

    Wasn't really happy with it ... some very friendly lady from the billing department moved my ticket to a higher someone (manager ?) with no result.

  35. #35
    Join Date
    Oct 2010
    Posts
    56
    I am also very disappointed with WiredTree. The uptime used to be so good till last few months but now there are a number of downtimes. Plus there are some network manintenances. So from something around 99.5%, it has come down to 95% uptime. Really embarassing. Don't know the exact reason but I hope they take some action about it.

  36. #36
    Join Date
    Oct 2003
    Location
    Chicago, IL
    Posts
    654
    Quote Originally Posted by target View Post
    Zac, It is a real example. The SLA only covers network downtimes, i know that. But can u imagine how someone feels after his server is down for 7 or 8 hours, asks for an SLA and is told only the first hour of the downtime was due to a network problem ?? I must say i got offered a three hours SLA.
    Can you PM me the ticket? I guess I don't understand because you already told us you read the SLA and understood it only applied to our network and not your server itself? It clearly states that and we've only ever claimed it applied to our network. I guess I can see that you'd be mad if you never read it and just assumed it had a different meaning.
    Last edited by WiredTree Zac; 02-14-2011 at 08:29 PM.

  37. #37
    Join Date
    Apr 2001
    Location
    Paradise
    Posts
    11,868
    Quote Originally Posted by webhostinggeek View Post
    I am also very disappointed with WiredTree. The uptime used to be so good till last few months but now there are a number of downtimes. Plus there are some network manintenances. So from something around 99.5%, it has come down to 95% uptime. Really embarassing. Don't know the exact reason but I hope they take some action about it.
    I'm very disappointed too, the downtime caused problems on the RAID card, and caused a corruption of the HDs, which ended in 4 days of downtime (restore was cut at the 94% when WT was DDOSed again) and as a "good will gesture" I got an extension of 2 weeks only for the server that was down that long. That decided me to search a new home for my servers.

  38. #38
    Quote Originally Posted by webhostinggeek View Post
    I am also very disappointed with WiredTree. The uptime used to be so good till last few months but now there are a number of downtimes. Plus there are some network manintenances. So from something around 99.5%, it has come down to 95% uptime. Really embarassing. Don't know the exact reason but I hope they take some action about it.
    Couldn't agree with you more. This is really getting to be ridiculous, and really the final straw. We're switching hosts very soon. Wiredtree was awesome when we signed up, but now downtime is almost a weekly occurrence.

  39. #39
    Join Date
    Jan 2005
    Location
    Scotland, UK
    Posts
    2,549
    Out of interest does anyone have any uptime stats for WT for 2009 + 2010 and to date in 2011?

    Wonder what the stats are like, for a provider with a 100% SLA (meaningless) they have had a number of outages.

    Wondering explicitly what type of uptime the average customer is having given the individual server issues caused by these outages also, especially the power ones.

  40. #40
    Join Date
    Oct 2003
    Location
    Chicago, IL
    Posts
    654
    over time (898 and 905 days respectively at the time of this writing):
    http://www.hyperspin.com/en/ranking.php?type=2
    http://www.hyperspin.com/en/ranking.php?type=3

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