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  1. #1
    Join Date
    Feb 2010
    Location
    England, UK
    Posts
    537

    Arrow Serco Networks Ltd :: 25% off :: Professional UK Shared Hosting with cPanel®

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    25% off all Hosting Plans, Domain Services and SSL Certificates for both new and existing customers, see below for terms and offer code.
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    About The Company:
    Serco Networks Ltd is a UK based company, specialising in providing professional shared hosting and domain management services for individuals and businesses worldwide. We believe in making a difference™ and stand for value, quality, and innovation.

    We are passionate about our business and our customers, we are also committed to providing the very best customer service possible and strive to get it right, first time, every time - just one of the many ways we are improving customer service is by introducing our Customer Charter; our Customer Charter sets out exactly what you can expect from us as an account holder.

    Why choose Serco Networks as your Hosting Provider?

    • Support - With hosting from Serco Networks you will always be able to contact someone for Help and Support 24/7/365.
    • Ease of use - Easy to maintain and update your website, with the industry standard cPanel® Control Panel.
    • Reliability - Your website is hosted on High Availability Cloud Servers, monitored 24/7/365.
    • We Listen - Feedback and Suggestions from our Customers are the driving force behind our business.


    Serco Networks Hosting Features:

    • Latest cPanel® Control Panel
    • No Contract & 30 Day Money Back Guarantee
    • Unlimited Subdomains, FTP Accounts, Add-on/Parked Domains and Email Accounts
    • Website Statistics: AWStats, Webalizer, Raw Log Manager, Referrer and Error Logs
    • Softaculous Auto Installer: install over 150 popular scripts such as WordPress, Joomla!, phpBB and OpenCart in a matter of seconds
    • Password Protected Directories, Custom Error Pages and cPanel Backup Wizard
    • Web Based File Manager, Hotlink Protection, IP Deny Manager, Redirect URL, Cron Jobs
    • Unlimited MySQL Databases with phpMyAdmin Access
    • Unlimited POP3 Email Accounts with SMTP and SpamAssassin
    • Unlimited Autoresponders, Mail Forwards, Email Aliases and Mailing Lists
    • WebMail Access: Horde, SquirrelMail and RoundCube
    • CGI, PHP 5, PERL, Ruby on Rails, Python, Curl, GD Library, IonCube Loader, Zend Optimizer and SourceGuardian Loader
    • Automatic Weekly Off-Site Data Backups
    • 24/7/365 Help and Support


    Serco Networks Hosting Plans:
    Starter Plan...
    * 250 MB Disk Space
    * 1 GB Bandwidth
    * Unlimited Subdomains, FTP Accounts, Add-on/Parked Domains and Email Accounts
    * Unlimited MySQL Databases with phpMyAdmin Access
    * Unlimited POP3 Email Accounts with SMTP and SpamAssassin
    * Just £1.60 per month or £16 per year (2 months free) | Order Now

    Home Plan...
    * 5 GB Disk Space
    * 15 GB Bandwidth
    * Unlimited Sub Domains, FTP Accounts, Addon / Parked Domains and Email Accounts
    * Unlimited MySQL Databases with phpMyAdmin Access
    * Unlimited POP3 Email Accounts with SMTP and SpamAssassin
    * Just £2.99 per month or £29.90 per year (2 months free) | Order Now

    Professional Plan...
    * 15 GB Disk Space
    * 75 GB Bandwidth
    * Unlimited Subdomains, FTP Accounts, Add-on/Parked Domains and Email Accounts
    * Unlimited MySQL Databases with phpMyAdmin Access
    * Unlimited POP3 Email Accounts with SMTP and SpamAssassin
    * Free Dedicated IP Address
    * SSH Access
    * 99.99% Uptime Service Level Agreement ("SLA")
    * Just £6 per month or £60 per year (2 months free) | Order Now

    Business Plan...
    * 30 GB Disk Space
    * 200 GB Bandwidth
    * Unlimited Subdomains, FTP Accounts, Add-on/Parked Domains and Email Accounts
    * Unlimited MySQL Databases with phpMyAdmin Access
    * Unlimited POP3 Email Accounts with SMTP and SpamAssassin
    * Free Dedicated IP Address
    * SSH Access
    * 99.99% Uptime Service Level Agreement ("SLA")
    * Just £15 per month or £150 per year (2 months free) | Order Now

    Additional Services:
    * Domains from just £4.99 per year
    * Official GeoTrust® Partner: GeoTrust® SSL Certificates from £90 per year.

    About our Infrastructure:
    Servers
    Every server we deploy is a High Availability Cloud Server; with self healing technology, automatic failover, and fully redundant gigabit network connectivity. Our servers have access to limitless resources should they need upgrading, and are always updated with the latest security patches, software updates, and performance tweaks.

    Anycast DNS

    Utilising Softlayer's Anycast DNS infrastructure means we can provide all our hosting customers with an Enterprise Class Geographically Redundant DNS system; by allowing multiple destinations to share the same IP address, Anycast DNS routing permits DNS registration information to be mirrored on server clusters either locally, regionally, or globally. There are many benefits to Anycast DNS including speed (DNS servers in 13 cities, the fastest always responds), redundancy (servers can go offline without affecting DNS) and DDoS Protection (immune to DNS attacks).

    Guarantees:
    30 Day Money Back Guarantee
    We are so confident about our infrastructure, that we offer an unconditional 30 Day Money Back Guarantee; if you are not completely satisfied with our Hosting Services within the first 30 days of commencing use, then we agree to refund your monthly or yearly fee, no questions asked and within 7 business days.

    Ticket Response Guarantees

    We know how frustrating it can be when your waiting for your ticket to be updated, that’s why we have our 24 Hour and 12 Hour Guarantees...

    If you submit a ticket to our Customer Services Department, which is not initially replied to by a member of staff within 24 hours (status: "Open") then you will receive £1 credit to your account. If a member of staff staff has not updated your ticket within 24 hours after your last update (status: "Customer Followup") then you will be credited £1.

    If you submit a ticket to our Support, Abuse or Security Departments, which is not initially replied to by a member of staff within 12 hours (status: "Open") then you will receive £1 credit to your account. If a member of staff has not updated your ticket within 12 hours after your last update (status: "Customer Followup") then you will be credited £1.

    Please Note: most tickets are updated within 1 hour, our 12 and 24 hour ticket response guarantees are not an accurate reflection on our response times. For more information, see our Customer Charter

    Payment Methods:
    We primarily accept PayPal and Google Checkout payments. Cheque and Bank Transfer payments are accepted for hosting services paid yearly or orders over £50. Please contact the Sales Department for more information about paying by Cheque or Bank Transfer.

  2. #2
    Join Date
    Feb 2010
    Location
    England, UK
    Posts
    537
    How can I contact Serco Networks?
    The ticket system is the quickest and easiest way to contact us and ensures greater efficiency, accuracy and faster response times to any questions or issues. Using the links below, you are able to contact all of our departments. You are able to submit a ticket without logging into the system; however, your support request will be given a higher priority if made from an existing customer account.

    Sales Department
    For questions about requirements, specifications, features, pricing, or to learn more about the company.
    Opening Times: Monday-Saturday 9AM-6PM (GMT)
    Submit a Ticket

    Support Department

    For technical questions or issues regarding our services.
    Opening Times: 24/7/365
    Submit a Ticket

    Customer Services Department
    For questions about invoices, payment enquiries, updating your account information and cancellations.
    Opening Times: 24/7/365
    Submit a Ticket

    Security Department
    For any security related questions or issues (e.g. passwords or unidentified files)
    Opening Times: 24/7/365
    Submit a Ticket

    Forums Department
    For any questions or issues relating to our forums (e.g. unable to post or access threads)
    Opening Times: 24/7/365
    Submit a Ticket

    Abuse Department
    For enquiries regarding violations of our Terms of Service, spam, report illegal activities on our network, or to make a general abuse enquiry.
    Opening Times: 24/7/365
    Submit a Ticket

    F.A.Q:
    Are you a Reseller?
    Absolutely not - we operate our own servers and have full control over every aspect of our business.

    How long will it take before my order is activated?
    All new orders are checked for fraud, this process can take 2 to 24 hours during busy periods; however we aim to activate all new accounts within 25 minutes. Any future orders from your account will be activated automatically; fraud screening only applies to your first order.

    Can I host adult or warez websites?
    No, these types of websites are prohibited across our network.

    How many emails can I send?
    The maximum amount of emails you may send from any Hosting Plan is 200 per hour (4,800 per day). This limit can be raised upon request and justification.

    Do you offer a transfer service, and if so how much does it cost?
    We will transfer your files, databases and scripts from your old cPanel® provider completely free of charge, and within 72 hours of your transfer request for all new customers.

    Are you a registered business?
    Yes, Serco Networks Ltd is registered in England and Wales under company number 7373936 and our VAT Number is GB 101 9821 40.

    Links:
    Homepage
    Hosting Plans
    Customer Area
    Submit a Ticket
    Forums

    Listed prices exclude VAT

    25% discount terms:
    Applies to both new and existing customers and is valid across our entire range of Hosting Plans, Domain Services and SSL Certificates. Offer valid until 14/02/2011 and may only be used once per account. To claim this offer; simply use code 'WHT-25' at the checkout.

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