Wanted to take some time to review hosting companies I presently have dedicated boxes with or have done business with in the past.
I build websites and organically rank them (SEO). For maximum reliability and uptime I diversify by using various hosting companies.
First a little rant about the ordering process and general provision issues:
One of the biggest problems I face when starting a relationship with a hosting company is that now days they have a guilty until proven innocent attitude. I understand the hosting business model so I know where it's coming from. There is a very HIGH amount of fraud and chargeback associated with it. And then there's the abuse aspect of the service. So naturally they tend to be wary of new customers.
I would just like to remind hosting companies that when these hallmarks are present with a new sales order, then MOST LIKELY its NOT FRAUD....(I said most likely not)
a) Customer provides identity documents as requested (this is kind of getting out of hand now with companies requesting passport copies, front and back of CC, drivers license, utility statements, etc ... where does it stop??)
b) Customer places the order using a corporate account/website which has been registered for many years as per whois records. The hosting company could even go as far as checking state records to verify a company's registration. It's fast, free, and most states have a website.
c) There is nothing fishy about the order such as the customer wanting an exorbitant amount of IP space (to be used for spamming).
d) If the payment is by Paypal, the customer used a verified account and billing method.
e) Customer has chosen a long-term period (not a monthly) i.e. 3 months pre-paid.
So that's my basic checklist when I order a server. I am sure the sales departments have a more thorough checklist. What surprises me is despite all of those things, and having been in this business for so many years I still have the occasional drama when ordering.
Anyways, on to my review of hosting companies. No one has paid me or anything this based on my own experience:
1) Ubiquity Hosting
Had a server for about 6 months. Price was 9/10. Uptime was 10/10. Tech support was 8/10. Would recommend.
2) Hivelocity Hosting
Currently have a server. Price is great. Had some issues when migrating to their new portal. Tech support could be improved some. Con: They charge to reload OS. Would recommend.
Had servers there. Uptime was about a 8/10. Tech support was about a 8/10 (slow to respond). Provisioning took up to 2 weeks in one case. Also, had some issues with a server having hardware failure but it was resolved. Not sure about their current state of operation. Price is good. Think they allow adult/IRC not sure though...Might recommend.
Currently have many servers and cloud instances there. 10/10 service, 10/10 reliability, and 9/10 pricing. Best all around host for me. Lightning fast provisioning. This host is a pleasure to work with. Definitely recommended.
Thought about getting servers there but wasn't a good fit due to pricing and managed structure. Not suited for me.
6) The Planet
Had a server there. Pricing was a 8/10. Uptime was 10/10. Tech support was 10/10. Something highly unusual happened though, when my server was provisioned and login information given to me, the hard drive contained a lot of personal files that belonged to its previous client. They forgot to format it :-(. Being a good netizen I reported it and took care of it. Has merged with Softlayer so I would recommend them.
Had a server there. Uptime was 8/10. Tech support 9/10. Pricing 6/10. More of a customized specialty host. Would recommend.
Have a server there now. 10/10 uptime, 9/10 support, 10/10 pricing. Canadian host that knows what they are doing. Would recommend.
Have multiple servers there now. 8/10 uptime, 9/10 support, 9/10 pricing. Good host and would recommend.
Have a server there now. 10/10 uptime, 9/10 support, 10/10 pricing. Good host and would recommend.
Have a server there now. 8/10 uptime, 8/10 support, 8/10 pricing. Would recommend.
Have some shared hosting and 1 dedi box there. 10/10 uptime, 9/10 support, 10/10 pricing. Would recommend.
13) Pacific Internet Exchange (PIE)
Had a server there. IPs provided were listed on Spamhaus. Matter of fact, the whole network was listed on Spamhaus I believe. Cancelled service shortly thereafter. Transactional e-mail could not be sent from the server due to blocks in place before I came along. Would not recommend.
14) Wired Tree
Ordered a server mistakenly thinking it was unmanaged. Terrible order verification drama. Got my money back and that was that. Since then they have had major downtime, see here. Would not recommend.
15) Layered Tech
Had a server there for a few months. 10/10 uptime and support. 9/10 Pricing. Would recommend.
Had a server there. Support was slow to respond to tickets. After cancellation they charged me for 5 months worth of hosting totaling $695 (by mistake). Had to threaten to sue and chargeback to get my money back. Not a pleasant experience. Would NOT recommend.
Had a server there. Good host, slow to respond, but will take care of things.
Thanks for that comparison Holyearth and for noting the sole Canadian host on the list.
Very similar unpleasant experience with WiredTree verification. Didn't get much better after verification. WiredTree were horribly overrated. Their response to recent downtime has opened a lot of people's eyes though.
Lots of reviews Why you switch companies this much, or you run some global application so you need multiple locations?
Overall, very positive, thanks for sharing.
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In this case, the customer order a server from by mistake and then was angry with us. They never even had service with us as. We even gave them a refund even though he wasn't due on per our terms, so to say this is a "review" of our services is very misleading. Had the OP read our web site and he would have seen that we don't offer unmanaged servers and would have saved himself the headache.
█ Zac Cogswell
█ WiredTree Fully Managed VPS and Dedicated Hosting | Average Helpdesk Response <15 Minutes, 24x7 Instant Phone Support
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█ zac @ wiredtree.com | toll-free: 1.866.523.8733 local: +1.312.447.0510